Windows 8 and 8.1 Forums


Cannot refresh or reset 8.1

  1. #1


    Posts : 13
    windows 8.1 pro x64

    Cannot refresh or reset 8.1


    Hello, I recently had to use the reset option on my pc because I was crashing alot, and for some reason system refresh and system restore failed, and reset was my only option. Now, it worked, and i have since discovered the cause of my previous crashes (drivers), but I wanted to know if the reset had fixed the issue of refresh not working...well now when i try to refresh, it says my os drive is locked, and if i try to reset it says i'm missing a required partition...my pc is running fine since i sorted out my drivers, but i do not like the fact that my recovery options are not functioning, as i may have to use them in the future.

    Any ideas on how i can get them to work would be greatly appreciated =)

    some random, possibly helpful, info:
    8.1 is original os on pc, it was not upgraded from another version
    pc has 2 hard drives, 1 SSD with the OS and 1 HDD for storage
    drives/volumes are not read only
    user files such as Videos, Music etc along with desktop were stored on HDD before reset (still are)
    before resetting, Drive letter assignments were C: for SSD D: for optical and E: for HDD, after resetting D: was HDD and E: was optical (suspect the missing partition has something to do with this reassigning of drive letters)
    When I performed the reset I only applied it to the SSD, not the HDD

    One side question; I built the pc myself, i have a win 8.1 install disc, but I got an OEM key, does this mean i cannot do a clean windows install because i already used my key?
    Last edited by thesystmwilfail; 22 Apr 2015 at 22:51.

      My System SpecsSystem Spec

  2. #2


    Posts : 156
    Windows 8.1 Pro 64-bit, Windows 10 64-bit


    Hello thesystmwilfail,

    The recovery partition you use to reset your PC is not visible and you cannot see the contents inside it, and your recovery partition may get removed after you reset your PC so you can't reset your PC.
    You have to create a recovery drive on CD/DVD or a recovery partition.
    Recovery Drive - Create with USB Flash Drive in Windows 8
      My System SpecsSystem Spec

  3. #3


    I had the "locked" problem and had to do a clean install.
      My System SpecsSystem Spec

  4. #4


    Posts : 13
    windows 8.1 pro x64


    Thanks for your replies =)


    Will the USB recovery drive work without the partition? Is it possible to recreate the recovery partition?
    I have no problem doing a clean install to fix this, but can I, since I have 8.1 oem and have already used supplied key for the original install?
      My System SpecsSystem Spec

  5. #5


    Posts : 13
    windows 8.1 pro x64


    UPDATE: i have created usb recovery drive, (the option for the copying the recovery partition was grayed out) still get same locked os message when trying refresh, and same missing partition message when trying reset. As far as i can tell, this just gives me access to the same options as booting to my install disc
      My System SpecsSystem Spec

  6. #6


    Posts : 13
    windows 8.1 pro x64


    UPDATE:
    followed instructions here: https://www.winhelp.us/restore-windows-re.html#recovery
    was able to create recovery drive and copy partition to it (used the second method)
    still same problems when trying refresh or restore
    have tried different BIOS settings regarding storage boot options and UEFI priorities
    I discovered refresh and restore both work if i boot into recovery environment and then use install disc, but if i boot right to the disc, or to the usb drive, (as i had to last time, because i could not boot into windows) it gives the same 2 errors
    Last edited by thesystmwilfail; 23 Apr 2015 at 19:09.
      My System SpecsSystem Spec

  7. #7


    Posts : 156
    Windows 8.1 Pro 64-bit, Windows 10 64-bit


    Hello,

    If you still cannot user both features on your PC, then run the setup do a clean install with complete format instead.
      My System SpecsSystem Spec

  8. #8


    Posts : 2,690
    Windows 3.1 > Windows 10


    I need a little more information..

    Have you been able to do a refresh or reset with any media or by any means?? Have you??

    I ask because one of the methods you used was to use the install.wim from the setup media.. This may have over written the factory install.wim

    From command prompt(admin) type one command at a time

    reagentc /info
    diskpart
    list disk
    list volume
    select disk 0
    list partition

    post a pic of cmd window
      My System SpecsSystem Spec

  9. #9


    Posts : 13
    windows 8.1 pro x64


    Thanks for your replies =)
    KYHI, I was previously able to (forced to actually) successfully perform the reset option after booting to my disc. After resetting, I am unable to reset or refresh after booting to any media, unless i boot into windows and restart in advanced start up (ie recovery environment). After booting into advanced startup, reset and refresh options work normally.
    Screenshots:
    Click image for larger version
    Click image for larger version
    As you can see, disk 0 is my hdd, do i need to repost diskpart screenshot from my ssd?
    Also i should mention, my 8.1 install is MBR, not GPT (kinda only because i did not know enough at the time to properly set my bios to boot uefi when i did my install)
    Last edited by thesystmwilfail; 25 Apr 2015 at 16:10.
      My System SpecsSystem Spec

  10. #10


    Posts : 2,690
    Windows 3.1 > Windows 10


    yes, please post
    diskpart
    select disk 2
    list partition

    But, you do not have a recovery images partition.. Just a 350MB recovery Tools partition - so yes you can only refresh and reset with the setup media inserted into a drive
      My System SpecsSystem Spec

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Cannot refresh or reset 8.1
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