Windows 8 and 8.1 Forums


Windows 8.1 reverts to preinstalled copy of 8

  1. #1


    Posts : 7
    Windows 8.1

    Windows 8.1 reverts to preinstalled copy of 8


    Hello all,

    I'm a computer tech at a small electronics store who has run into some pretty weird problems over the years, but this one is really stumping me and I can't seem to find anything here or anywhere else about this particular problem.

    A while back I had a computer that kept reverting to Windows 8 after it had upgraded to 8.1. It was in the shop multiple times and I eventually told them that it was going to keep happening and to not install 8.1. They could try and send it away to Gateway to have it reimaged (tried using the recovery discs I created to reinstall it, same problem), but they would probably charge them for it and it likely wouldn't fix the problem. The laptop has worked fine to my knowledge since the last time I worked on it.

    Fast-forward to today and I have another laptop with the exact same problem. This one I had setup for the customer, updated it to 8.1 and installed Update 1, along with setting up Classic Shell. They brought it in and said they had shut it off last night, and when they turned it on this morning it was wanting them to setup an email account on the laptop in the Mail app. Windows Live Mail was what I had setup to pull in their POP3 email account, but it and all the other programs that I had installed weren't there anymore.

    What's really strange is that all of their data is still there, so it's almost like a Refresh happened somehow and took it back to 8 from 8.1 along with removing all installed programs. From what I've read it shouldn't be possible for the Refresh feature to take a computer back to the original install of 8, but that seems like what has happened in both cases. I looked through the Event Log, and found this entry towards the beginning of the log that confirms that the computer was reset:

    Code:
    Level    Date and Time    Source    Event ID    Task Category
    Information    4/2/2014 12:52:33 AM    User32    1074    None    "The process c:\windows\system32\sysprep\sysprep.exe (WIN-0SVSSIP6V4K) has initiated the restart of computer WIN-0SVSSIP6V4K on behalf of user WIN-0SVSSIP6V4K\Administrator for the following reason: No title for this reason could be found
     Reason Code: 0x40002
     Shutdown Type: restart
     Comment: "

    I'm really at my wit's end and I don't want to just give up and leave this computer with 8 since they added so many fixes in 8.1 and Update 1. Can anyone help me with this? I'm not sure where to start or what information you'll need to troubleshoot this, but any help would be immensely appreciated!

      My System SpecsSystem Spec

  2. #2


    Posts : 2,690
    Windows 3.1 > Windows 10


    Why size is the disk drive?? 32GB or less??

    What you seem to be telling me is the laptop has a small drive and is using wimboot images..
    from cmd(admin)

    diskpart
    select disk 0
    list partition

    post pic
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 8.1


    It has a 500GB hard drive; the laptop is an Asus D550MA-DS01.

    Let me run the commands here quick.

    Here's the output:

    Click image for larger version
      My System SpecsSystem Spec

  4. #4


    Posts : 2,690
    Windows 3.1 > Windows 10


    reagentc /info

    laptop has a Data partition and was updated to win 8.1..

    Are you rebooting after win 8 updates? before giving back to customer...

    at this stage sysprep is a MS setup command
      My System SpecsSystem Spec

  5. #5


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    Strange issue.

    Did you try 8.1 installation media to refresh?

    If you end up needing to clean install8.1, you can get drivers from here it seems: Download ASUS D550MA-DS01 drivers for windows 8.1 64bit windows 7 64bit | Support Drivers
      My System SpecsSystem Spec

  6. #6


    Posts : 7
    Windows 8.1


    KYHI:

    Click image for larger version

    I did reboot with this one and had also installed Update 1. Did the same thing with the first laptop if I remember correctly.

    SIW2:

    I haven't tried that, I'd have to install 8.1 before using that I'm assuming. I didn't have an 8.1 disc so I was trying to download one following this guide, but using the key that ProduKey pulled up I can't get past the first step. Is the key stored in the BIOS so that any disc will see it?

    EDIT:
    Nevermind, found a way to get 8.1. Still worried about the key not being accepted in the installation tool though, will this cause issues or is it stored in the BIOS?

    I was also looking through the folders on the laptop, and found this:

    Click image for larger version

    The dates match when the computer was reverted back to 8, and I would have used CCleaner to remove the Windows.old folder after updating to 8.1 to free up space.
      My System SpecsSystem Spec

  7. #7


    Posts : 2,690
    Windows 3.1 > Windows 10


    The new MS 8.1 setup media reads both win8 and 8.1 keys..

    Create installation media for Windows 8.1 - Windows Help

    Note: even though you upgraded to win 8.1 via the store which knocks out the win 8 recovery - somebody re-registered the win 8 recovery image -- any time you refresh or reset the pc will go back to win 8

    Asus BackTracker??
      My System SpecsSystem Spec

  8. #8


    Posts : 7
    Windows 8.1


    OK, I figured so but I thought I should check before trying to upgrade to 8.1 that way.

    Is there a way to delete the 8 recovery partition but leave the recovery partition for 8.1 intact? Or some way to replace the 8 recovery partition with 8.1?

    Tried running BackTracker, but after installing it it crashes when I click on Get Started.
      My System SpecsSystem Spec

  9. #9


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    I think he was asking if backtracker had already been installed, not suggesting you do so.

    Yes, you should be able to delete the recov partition with a third party tool, Aomei part assist, or partition wizard should do it.

    If not, partition gurur reaches parts others can't.

    You may be able to use part guru to see contents of recovery partition and replace install.wim with the install.esd/wim from your 8.1 install media. You would need to point at it after installing 8.1 You can do that with reagentc command.
    Download Free AOMEI Partition Assistant Standard - Magic Partition Manager Freeware
    Free partition manager, file recovery tool and Windows backup software - PartitionGuru Free
      My System SpecsSystem Spec

  10. #10


    Posts : 2,690
    Windows 3.1 > Windows 10


    You may be able to use part guru to see contents of recovery partition and replace install.wim with the install.esd/wim from your 8.1 install media. You would need to point at it after installing 8.1 You can do that with reagentc command.
    use diskpart to assign drive letter to recovery image partition as below

    right click start flag > command prompt(admin)
    type> diskpart
    type> select disk 0
    type> list volume
    type> list partition
    Note: You will see a lot of volumes without drive letters assigned.. Find the 10-20GB recovery partition volume number
    type> select volume # (# being the volume number without a drive letter)
    type> assign letter=R
    type> exit (to exit diskpart)

    You can now browse thru R and find Install.wim or Install.swm(s) - those are your Factory recovery Images..

    backup and then delete the existing install.*(s) on R

    Copy the install.wim - install.esd from windows 8.1 setup media to R (replacing the exist install.* or install.*(s) )

    Note: Assuming the install* file(s) are on "R" and in a folder called "RecoveryImage"
    Note: Change "drive letter" and "folder name" to suit your system setup

    type> reagentc /disable
    type> Reagentc /Setosimage /Path R:\RecoveryImage /Target C:\Windows /Index 1
    type> reagentc /enable
    reboot PC

    I think he was asking if backtracker had already been installed, not suggesting you do so.
    That is correct, asking not telling..
      My System SpecsSystem Spec

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