Windows 8 and 8.1 Forums


Trying to get Asus win 8.1 back to factory settings

  1. #1


    Posts : 15
    Windows

    Trying to get Asus win 8.1 back to factory settings


    So I was all over this thread

    Unable to use built-in ASUS recovery partition

    trying to reformat my computer. I tried the different tecniques and for what ever reson, I now can't boot into windows or begin the install of the factory image (window with spinning dots and then says unknown error).

    What I have access to:
    F9
    Bios
    windows explore (thanks to SIW2 program)
    Image file on USB
    cmd prompt

    What I don't have is:
    Reagent
    and also getting this msg "the subsystem needed to support the image type is not present" when I try to get my windows key

    I'll be satisfied to reboot into my old windows or to actually return my computer to factory settings.

    Any help, as my head has been spinning over this for the last few days
    thanks

      My System SpecsSystem Spec

  2. #2


    Posts : 2,690
    Windows 3.1 > Windows 10


    using from a command prompt -

    diskpart
    select disk 0
    list volume
    list partition

    need to see what is on your disk.. I assume you tried to apply install.wim from the recovery partition?
    if siw2 does not allow you internet or snipping - my tools iso does (link in sig below)
      My System SpecsSystem Spec

  3. #3


    Posts : 15
    Windows


    Apologize for not getting back to you sooner, and I appreciate the help.

    Here is what your requested.

    My install.wim is located in R:\recoveryimage

    and as you can see at the bottom of the picture, the reagentc isn't working.

    Click image for larger version
      My System SpecsSystem Spec

  4. #4


    Posts : 2,690
    Windows 3.1 > Windows 10


    reagentc /info
      My System SpecsSystem Spec

  5. #5


    Posts : 15
    Windows


    same result

    *correction to my last*

    I got:

    "REAGENTC.exe: A target windows installation must be specified"

    Tried and it woon't let me run it while I'm in windows PE
      My System SpecsSystem Spec

  6. #6


    Posts : 2,690
    Windows 3.1 > Windows 10


    your doing this from boot disk?
      My System SpecsSystem Spec

  7. #7


    Posts : 2,690
    Windows 3.1 > Windows 10


    C:\Windows\System32\bcdboot C:\Windows

    run that command from X\
      My System SpecsSystem Spec

  8. #8


    Posts : 15
    Windows


    "Boot files succesfully created"

    typed in "reagentc /info" and nothing happened.

    tried it in C:\ as well and same result
      My System SpecsSystem Spec

  9. #9


    Posts : 2,690
    Windows 3.1 > Windows 10


    did you try to boot windows
      My System SpecsSystem Spec

  10. #10


    Posts : 15
    Windows


    Just did and got this after the window with spinning dots

    It\s trying to install windows, but pops up a window "encountered an unexpected error. Windows installation cannot proceed.....etc"
      My System SpecsSystem Spec

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Trying to get Asus win 8.1 back to factory settings
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