I Upgrade Windows 8 to 8.1 and Windows Recovery not work

MasoudM

New Member
Messages
36
Hello there
I am a newcomer and I hope I am not wrong!:eek:

A year ago i bought a laptop(ASUS N550JV) with Windows 8
And a few months ago I got the upgrade to Windows 8.1(by Windows Store)
But a few days ago Windows startup speed was too low
When I've tried to repair; refresh or recovery Windows, i got error's

I have used this method

That was met with this error for refresh:
Some file are missing. Your windows installation or recovery media will provide these files.

And this error for Repair (in SrtTrail.txt log file):
full report text:
Startup Repair diagnosis and repair log
—————————
Last successful boot time: ?1/?10/?2015 1:04:10 PM (GMT)
Number of repair attempts: 1
Session details
—————————
System Disk = \Device\Harddisk0
Windows directory = C:\WINDOWS
AutoChk Run = 0
Number of root causes = 1
Test Performed:
—————————
Name: Check for updates
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
—————————
Name: System disk test
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
—————————
Name: Disk failure diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 79 ms
Test Performed:
—————————
Name: Disk metadata test
Result: Completed successfully. Error code = 0x0
Time taken = 15 ms
Test Performed:
—————————
Name: Target OS test
Result: Completed successfully. Error code = 0x0
Time taken = 297 ms
Test Performed:
—————————
Name: Volume content check
Result: Completed successfully. Error code = 0x0
Time taken = 422 ms
Test Performed:
—————————
Name: Boot manager diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 62 ms
Test Performed:
—————————
Name: System boot log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
—————————
Name: Event log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 63 ms
Test Performed:
—————————
Name: Internal state check
Result: Completed successfully. Error code = 0x0
Time taken = 16 ms
Test Performed:
—————————
Name: Boot status test
Result: Completed successfully. Error code = 0x0
Time taken = 46 ms
Test Performed:
—————————
Name: Setup state check
Result: Completed successfully. Error code = 0x0
Time taken = 172 ms
Test Performed:
—————————
Name: Registry hives test
Result: Completed successfully. Error code = 0x0
Time taken = 2344 ms
Test Performed:
—————————
Name: Windows boot log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
—————————
Name: Bugcheck analysis
Result: Completed successfully. Error code = 0x0
Time taken = 406 ms
Test Performed:
—————————
Name: Access control test
Result: Completed successfully. Error code = 0x0
Time taken = 10297 ms
Test Performed:
—————————
Name: File system test (chkdsk)
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
—————————
Name: Software installation log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
—————————
Name: Fallback diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Root cause found:
—————————
Unspecified changes to system configuration might have caused the problem.
Repair action:
Result: Failed. Error code = 0x32
Time taken = 312 ms
Repair action: System Restore
Result: Failed. Error code = 0x1f
Time taken = 491547 ms
Repair action: System files integrity check and repair
Result: Failed. Error code = 0x490
Time taken = 1037735 ms
—————————“




I'm using this method and i can create a "USB recovery Flash"
And i can Refresh the Windows but my problem not solved!:cry:

Now the "Change PC Setting" does not open(i use this method But that didn't work!)
F9 key not work in boot(for Factory Reset)

I tried in many ways, and now i am really confused:confused:

Please help me to having a new and clean Windows

Thank you
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS N550JV
If you wait a while somebody here may be able to help you get the factory recovery working again. There have been a couple of similar threads on the go.

Or you can get install media here, Create installation media for Windows 8.1 - Windows Help that will let you clean install Windows 8.1 using you OEM embedded key, even an 8.0 key. You just have to download the correct version. Your laptop most likely just came with the basic Windows 8.0, also know as core. Windows 8.1 should work for you.
http://www.eightforums.com/tutorials/18309-windows-8-windows-8-1-iso-download-create.html
http://www.eightforums.com/tutorial...e-firmware-interface-install-windows-8-a.html

 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
since it is an Asus PC try this > ASUSTeK Computer Inc. -Support-

It is asus back tracker and repairs the windows 8 recovery option..

keep in mind recovery of windows 8 will require updating to windows 8.1 again

you can also use the link in my sig below to download windows 8.1 setup media, which you can use to upgrade windows 8
or fresh install windows 8.1 using the windows 8 product key
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB
If you wait a while somebody here may be able to help you get the factory recovery working again. There have been a couple of similar threads on the go.

Or you can get install media here, Create installation media for Windows 8.1 - Windows Help that will let you clean install Windows 8.1 using you OEM embedded key, even an 8.0 key. You just have to download the correct version. Your laptop most likely just came with the basic Windows 8.0, also know as core. Windows 8.1 should work for you.
http://www.eightforums.com/tutorials/18309-windows-8-windows-8-1-iso-download-create.html
http://www.eightforums.com/tutorial...e-firmware-interface-install-windows-8-a.html


Hi
I really thank you
I already had made the Windows 8.1 DVD
Today, I installed it with your tips
And a few minutes after first Windows startup, Windows automatically active:party:
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS N550JV
You did a clean install of windows 8.1, not what you where asking, but.. It worked..
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB
He did say "Please help me to having a new and clean Windows". Open to interpretation, but I took that to mean a clean install was an option that would be considered.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
If you wait a while somebody here may be able to help you get the factory recovery working again. There have been a couple of similar threads on the go.

Or you can get install media here, Create installation media for Windows 8.1 - Windows Help that will let you clean install Windows 8.1 using you OEM embedded key, even an 8.0 key. You just have to download the correct version. Your laptop most likely just came with the basic Windows 8.0, also know as core. Windows 8.1 should work for you.
http://www.eightforums.com/tutorials/18309-windows-8-windows-8-1-iso-download-create.html
http://www.eightforums.com/tutorial...e-firmware-interface-install-windows-8-a.html


Hi
I really thank you
I already had made the Windows 8.1 DVD
Today, I installed it with your tips
And a few minutes after first Windows startup, Windows automatically active:party:

:thumb: Glad you got it sorted.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
I have a question:
After installing the new Windows, The FN key work properly but the symbol of FN keys don't show on screen
And i can not find a workaround for this issue!
Please help me again for solving this problem
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS N550JV
I have a question:
After installing the new Windows, The FN key work properly but the symbol of FN keys don't show on screen
And i can not find a workaround for this issue!
Please help me again for solving this problem

That's likely a utility offered by the manufacturer. You'll have to look through the downloads for your model to figure out which one it might be. For my ASUS laptop I think it's the ATK utility. I also end up installing the Smart Gesture utility to get my touchpads scroll function to work.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
Is that the built in laptop keyboard or external keyboard? If it's external you may need to go to that manufacturer for the software. Example, SetPoint for Logitech keyboards.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
Yes, it is ATKPackage
I use the laptop keyboard

I have problem with ASUS program
When i want to install them:
ASUS1.png

And other(installed) not open:
ASUS2.png

Can you help me to Factory reset my laptop?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS N550JV
Can you help me to Factory reset my laptop?

It may be to late..

Open a command prompt(admin)
type> diskpart
type> list volume

post a pic of diskpart
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB
It may be to late..

Open a command prompt(admin)
type> diskpart
type> list volume

post a pic of diskpart

thank you

ASUS3.png


ASUS4.png


The "H:" is copy of "restore" drive(I have copied it myself)
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS N550JV
WOW, is that disk a mess...

you are gonna need to make a system image of D and E..

But look in that restore partition for install.wim or install.swm(s)
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB
Yes, it is ATKPackage
I use the laptop keyboard

I have problem with ASUS program
When i want to install them:
View attachment 57130

And other(installed) not open:
View attachment 57131

Can you help me to Factory reset my laptop?

The ATK utility listed in the downloads for my ASUS K75DE installs fine in Windows 8.1. I have to select Windows 8.0 from the drop down list for OS selection to get it listed as a download though. That would suggest that its not needed in Windows 8.1. I do believe I installed it anyway, as its a prerequisite for the Smart Gesture Utility. F9 on boot up was the factory reset function on my ASUS laptop. It does not do anything now for me since I've done a clean install. I don't know the commands to access the factory restore partition, or restore it's functionality. Not yet anyway. KYHI may be able to help you with that though. Is there anything marked in Device Manager with a yellow ! or red X?
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
you can now Browse thru and find Install.wim or Install.swm(s) - those are your Factory recovery Images..

open command prompt(admin)

type> reagentc /disable

type> C:\Windows\System32\Reagentc /Setosimage /Path R:\RecoveryImage /Target C:\Windows /Index 1

assuming the install* file(s) are on "R" and in a folder called "RecoveryImage"
- change drive letter and folder name to suit your system setup

type> reagentc /enable

reboot PC

Then go to control panel > recovery > Create a recovery drive..
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB
At this time YOU DO NOT WANT TO DO A FACTORY RESET - just create the factory recovery media

What do you have for external storage media? to backup those two drives, as you appear to have some GB's of data on them
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB
WOW, is that disk a mess...

you are gonna need to make a system image of D and E..

But look in that restore partition for install.wim or install.swm(s)

you can now Browse thru and find Install.wim or Install.swm(s) - those are your Factory recovery Images..

open command prompt(admin)

type> reagentc /disable

type> C:\Windows\System32\Reagentc /Setosimage /Path R:\RecoveryImage /Target C:\Windows /Index 1

assuming the install* file(s) are on "R" and in a folder called "RecoveryImage"
- change drive letter and folder name to suit your system setup

type> reagentc /enable

reboot PC

Then go to control panel > recovery > Create a recovery drive..
:eek:
I can't see any thing's in restore partition!




At this time YOU DO NOT WANT TO DO A FACTORY RESET - just create the factory recovery media

What do you have for external storage media? to backup those two drives, as you appear to have some GB's of data on them

Okay KYHI
Not now
I can provide a few hours
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS N550JV
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