Windows 8 and 8.1 Forums

How to Reinstall Windows 8, Motherboard loaded Product Key

  1. #1

    Posts : 1
    Trying to get back to 8.1

    How to Reinstall Windows 8, Motherboard loaded Product Key

    Here is my problem. My Dell Inspiron preloaded Windows 8 laptop crashed and the problem was the hard drive. I was 3 weeks out of warranty, so I went and purchased a hard drive from Best Buy and put it in. I did not have a disc from dell when I received the laptop, it just has the Windows 8 Home sticker on the bottom of the laptop. I did a little research and found that all of this was correct, that they are now "injecting" the Product keys into the system board.
    Although I was out of warranty, I told Dell that I needed the software to install windows 8 back on the drive. They said that they would do that. So the other day, I received 2 discs. One was the drivers for the Inspiron 15 and the other was Windows 7 Home premium 64 bit with SP1. OK, so now I am confused. I purchased the laptop with Windows 8 x64 Home premium. So is this a mistake that Dell sent me the Windows 7 Home Premium disc, or am I supposed to load that and then upgrade to Windows 8 and 8.1 from there? I can't find any information on the Dell site or Google that gives instructions on loading Windows 8 from Windows 7 other than the ones that want a 25 digit Product Key. I don't have a product key and these Dell people should know that! Anyone else have this issue or know how I can get my laptop going again? Thanks for any help.

      My System SpecsSystem Spec

  2. #2

    Posts : 879
    Windows 10

    How to download and clean install Windows 8.1 if you have an OEM computer with UEFI firmware (BIOS) embedded Windows 8/8.1 product key. -> link
      My System SpecsSystem Spec

  3. #3

    So is this a mistake that Dell sent me the Windows 7 Home Premium disc
    IMHO -- yes -- it's a mistake on their part.

    Since it came preloaded with Win8, they need to send you Win8 disc(s).

    I would contact them again and complain.
      My System SpecsSystem Spec

  4. #4

    Posts : 2,690
    Windows 3.1 > Windows 10

    Yes it is a mistake, and I would seek the proper disks

    but if it came with windows 8
    then you are not that much better off
    then with windows 7 disks

    If you want to clean install windows 8.1 rather then just upgrade Dell's Windows 8 disks to windows 8.1

    use the dell drivers disk and download Windows 8.1 setup Media - link in sig below
      My System SpecsSystem Spec

How to Reinstall Windows 8, Motherboard loaded Product Key
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