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Dell 3020 Reload 8.1 After MB Replacement and HD Swap

  1. #1


    Posts : 4
    XP

    Dell 3020 Reload 8.1 After MB Replacement and HD Swap


    We just replaced the office computers with Dell 3020s except for mine which was going to be a 9020. After loading and network connection one of the 3020s sparked up and quit.

    To keep the office going I swapped the 3020 HD with my uninstalled 9020 which went well. I contacted Dell and they sent a guy to replace the MB on the dead 3020 which now has the Win 7 (with Win 8 upgrade) HD.

    I was going to restore the 3020 with the Win 8 restore cd which shipped with the 3020 so they all would be running Win 8 and call it a spare.

    It wants a product key to load from the restore cd that shipped with the computer. Is that because the Win 8 key was in the BIOS of the old board or does it have something to do with the HD now having Win 7 from the other computer.

    Would a complete format help or would I then have no OS?

    Thanks
    Dave

      My System SpecsSystem Spec

  2. #2


    Posts : 2,690
    Windows 3.1 > Windows 10


    Windows 8 keys are embedded into the Bios - the replacement board does not have an embedded key and you need to contact Dell, again

    Or you need to type in your upgrade key - if you have it..
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    XP


    Quote Originally Posted by KYHI View Post
    Windows 8 keys are embedded into the Bios - the replacement board does not have an embedded key and you need to contact Dell, again
    Thats what I thought but wasn't sure. Glad I talked to you before I formatted the HD and had no OS.

    Sounds like a job for after Jan 1.

    Thanks for the quick reply
    Dave
    Last edited by DaveJ; 24 Dec 2014 at 09:06. Reason: Forgot Thanks
      My System SpecsSystem Spec

  4. #4


    Posts : 2,627
    win8.1.1 enterprise


    try option 5 or 6 ,in link ,to get your windows key .6 should work
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    XP


    Quote Originally Posted by caperjack View Post
    try option 5 or 6 ,in link ,to get your windows key .6 should work
    Thanks for posting but I don't see a link.

    Dave
      My System SpecsSystem Spec

  6. #6


    Posts : 2,627
    win8.1.1 enterprise


    Quote Originally Posted by DaveJ View Post
    Quote Originally Posted by caperjack View Post
    try option 5 or 6 ,in link ,to get your windows key .6 should work
    Thanks for posting but I don't see a link.

    Dave
    lol, sorry about that ,I thought I put it in ,
    anyway here it is ,
    Product Key - Find for Windows 8
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    XP


    Quote Originally Posted by caperjack View Post
    Quote Originally Posted by DaveJ View Post
    Quote Originally Posted by caperjack View Post
    try option 5 or 6 ,in link ,to get your windows key .6 should work
    Thanks for posting but I don't see a link.

    Dave
    lol, sorry about that ,I thought I put it in ,
    anyway here it is
    Thanks, the link worked but didn't help. The Powershell shows no key while all the other Win 8 machines do report the valid key. Is this key in the BIOS? If so would it make any difference that the HD has a perfectly good Win 7 OS installed?

    Anyway, Thanks I'm going to print that page for future problems.

    Dave
      My System SpecsSystem Spec

  8. #8


    Posts : 2,690
    Windows 3.1 > Windows 10


    Quote Originally Posted by KYHI View Post
    Windows 8 keys are embedded into the Bios - the replacement board does not have an embedded key and you need to contact Dell, again

    Or you need to type in your upgrade key - if you have it..
    You need to contact dell for a windows key or purchase a retail key.. I would simply request a complete replacement to the PC since this issue will not go away until you get a working PC with windows 8 (oem embedded or retail)product key - that is what you paid for..
      My System SpecsSystem Spec

Dell 3020 Reload 8.1 After MB Replacement and HD Swap
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