Problem installing

Hi-

I tried to install Windows 8 on to a new partition on my PC several times, It appears to install correctly but after it has installed and restarted, and gone through the registry setup files etc the screen just goes black and nothing happens.

I've tried 'refreshing the PC' - this doesn't work.

Anyone got any other ideas?

Thanks,

Tom

Hi,

1) If you have any 2nd monitor or tv connected, disconnect it/them and reboot.

2) If that's not the problem, boot to safe mode and uninstall the video driver using device manager and also check the box to delete the actual driver too. Boot to desktop and install latest from manufacturer's site.

Alternatively, you can install the latest driver while in safe mode, using the device manager.

How do you boot Windows 8 in safe mode?

If you're dual booting with Windows 7, then same as always. F8 on the keyboard while booting up, but after you've chosen Windows 8 from the boot menu.

GMan said:

If you're dual booting with Windows 7, then same as always. F8 on the keyboard while booting up, but after you've chosen Windows 8 from the boot menu.

Click to expand...

so while it is on the Windows 8 'Fish' screen?

No. Choose Windows 8 from the boot menu. The instant you hit Enter to do so, start mashing on F8.

Out of curiosity, which video card? (You could also check in bios to make sure your onboard is disabled as it should be, if using a card.)

Still not working...

Tried all safe mode options - In safe mode, it just says 'windows cannot finish installing in safe mode' then in normal more it just goes black...

Cannot remember what video card - I am using a Dell Inspiron N5110

You can look in the device manager of Windows 7 to see which card you have.

Did you already disable the onboard video in the motherboard bios? (If you attach your monitor to the motherboard port, it will probably show well, if you didn't already.)

Anyhow, if needed, you can use this method to install and then access the device manager to disable Windows from putting the driver:

Device Manager - Access During Windows 7 Installation - Windows 7 Forums

"E.G. If your GFX card is whats causing the issue then you can disable it, causing Windows to use the default 'Standard VGA Adapter'. Once you have booted to your desktop you can download & install the latest"

It is the Intel HD Graphics - version No. 8.15.10.2361

Tom Lovick said:

It is the Intel HD Graphics - version No. 8.15.10.2361

Click to expand...

Alright, that IS the onboard graphics so no need to disable anything at all. The issue you're having might not even have anything to do with graphics itself. It seems like the install is just failing for whatever reason, but I really can't say why or how at all.

Perhaps if you take a screenshot of Disk Management while in Windows 7 and attach it here, it may prove helpful.

(Right click Computer shortcut on the Start menu or desktop, choose Manage. Disk Management will be in the screen that shows. Try to show all the information possible.)

Here you go

heh heh That is the Device Manager, which really doesn't help too much here. We need screenshots of Disk Management, which shows all of your storage and how it is setup.

But anyhow, I notice in your Windows 7, you're missing the SMBus controller driver, which is repsonsible for power management. You should look into installing the correct chipset drivers for Windows 7. It's likely from Intel, so you can let Intel's website scan and install the latest drivers for you: http://downloadcenter.intel.com/default.aspx?lang=eng

You said the Device manager in the first post!!

Here is the disk manager

The problem is that you have Windows 8 as a Logical drive. Change that over to a Primary partition and then you should be able to install well to it, or even save the install you already did on it. (I figured this, so that's why I asked for Disk Management screenshot.)

GMan said:

The problem is that you have Windows 8 as a Logical drive. Change that over to a Primary partition and then you should be able to install well to it, or even save the install you already did on it. (I figured this, so that's why I asked for Disk Management screenshot.)

Click to expand...

Thanks - this may sound stupid. Do I have to re format to change to primary partition..

Tom Lovick said:

Thanks - this may sound stupid. Do I have to re format to change to primary partition..

Click to expand...

No. I *think* you need a 3rd party tool such as Acronis or similar to do that though.

If you boot to GParted live disk, that can also do it.

Still doesn't work....

Tom Lovick said:

Still doesn't work....

Click to expand...

Hrrrmmm...you might not be letting it do its thing long enough and just assuming it failed.

Other than that, it's not a bad idea to set Optimized Defaults in the bios then save.

GMan said:

Tom Lovick said:

Still doesn't work....

Click to expand...

Hrrrmmm...you might not be letting it do its thing long enough and just assuming it failed.

Click to expand...

It went on to the black screen for about 20 mins?

I will leave it on the setup from when I come in tomorrow evening and see if it works leaving it to do its thing all evening

Tom Lovick said:

GMan said:

Tom Lovick said:

Still doesn't work....

Click to expand...

Hrrrmmm...you might not be letting it do its thing long enough and just assuming it failed.

Click to expand...

It went on to the black screen for about 20 mins?

I will leave it on the setup from when I come in tomorrow evening and see if it works leaving it to do its thing all evening

Click to expand...

Heh, nah it shouldn't have a black screen for 20 minutes. You'd be surprised though...people in the past have waited like 20 seconds and thought it failed.

Ya though...even if there is a problem, leaving it can't hurt to try because it may eventually work its way through it...as long as no error messages. Watch the disk activity. If that stops too for a really long time, then that's a good sign it really is not doing well at all. If there is activity, the system may just come to life after time.