Windows 8 and 8.1 Forums


Unable to Refresh/Reset Windows 8.1

  1. #1


    Posts : 2
    Windows 8

    Unable to Refresh/Reset Windows 8.1


    Hi, I have a built-in Windows 8 on my ASUS Laptop, then later on I updated it to 8.1. RIght now I am trying to do a Refresh/Reset on my PC, but it doesn't seems to let me do it. For Refresh it gives me the error "The drive where windows is installed is locked. Unlock the drive and try again." And for Reset I get the following error "The drive where Windows is installed is locked. Unlock the drive and try again." This is really frustrating. I am not sure what did I do wrong or what happened. I did use the Recovery to Reset my PC once, but now it won't let me anymore.

    Thanks in advance!

    Click image for larger version

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    Attached Thumbnails Attached Thumbnails 52941d1414121168t-unable-use-built-asus-recovery-partition-partition.png  

      My System SpecsSystem Spec

  2. #2


    Posts : 879
    Windows 10


    If you have an ASUS computer, then you should use the Asus Backtracker utility.
      My System SpecsSystem Spec

Unable to Refresh/Reset Windows 8.1
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