Windows 8 and 8.1 Forums


System Administrator not recognized when loading software

  1. #1


    Posts : 7
    Windows 8.1

    System Administrator not recognized when loading software


    I am brand new to Windows 8.1 so please bear with me. I set myself up as System Administrator during installation. When I try to load the software from CD for a 5510 HP printer I get an error saying I cannot do it because I am not a System Administrator. I have verified that my profile show me with that designation. Any help is appreciated.

      My System SpecsSystem Spec

  2. #2


    A Finnish ex-pat in Leipzig, Germany
    Posts : 1,452
    Windows 8.1 Pro with Media Center


    Hi Jack, welcome to the Eight Forums.

    When the first user account is created when Windows is installed or a pre-installed Windows booted first time, it is always an administrator account. This far all is as it should, if your account is what you created when installing and you have not changed the account type, you are an administrator.

    Windows also has a so called built-in administrator account, by default hidden. This account has even more privileges than a normal administrator account.

    Your case puzzles me, usually there should be no issues in installing applications, programs and hardware using the normal administrator account. I myself an HP fan I have used and installed a lot of various HP printers, scanners and All-in-One devices, always without a problem.

    Let's start with a screenshot of the error message you are getting, it would be good to see the full message. See these short tutorials to see how to make a screenshot and how to attach it to your post:

    Kari
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 8.1


    Thanks for replying. I receive the following msg after loading the HP software CD:

    System Requirement Results

    OP System OK
    CPU OK
    RAM OK
    Administrative rights NOT OK
    USB OK
    Display OK
    Internet Explorer OK
    Free Disk Space OK

    The install cannot continue.
      My System SpecsSystem Spec

  4. #4


    A Finnish ex-pat in Leipzig, Germany
    Posts : 1,452
    Windows 8.1 Pro with Media Center


    Does this happen automatically, after inserting the CD and the autoplay feature trying to start installation, or do you you launch an installer from CD?
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    Windows 8.1


    Hi Kari...I get the msg after launching the install. This is sequence of events after inserting CD.

    1. Install or run pgm msg. I chose this.
    2. User account control msg. Do you want to allow pgm from unknown publisher to make changes to this computer? I chose yes.
    3. msg says welcome to install wizard for HP all in one. I chose next.
    4. msg says install options. typical (recommended) or minimum. I chose typical.

    I then get the Sys Admin req error.

    Thanks!
      My System SpecsSystem Spec

  6. #6


    A Finnish ex-pat in Leipzig, Germany
    Posts : 1,452
    Windows 8.1 Pro with Media Center


    OK.

    Try this: right click the installer program, a context menu opens. Select Run as administrator, see what happens and come back to tell us.

    Click image for larger version
      My System SpecsSystem Spec

  7. #7


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Are you logged in with a Standard Account or an Administrative Account:
    User Account Type - Change in Windows 8
      My System SpecsSystem Spec

  8. #8


    A Finnish ex-pat in Leipzig, Germany
    Posts : 1,452
    Windows 8.1 Pro with Media Center


    Quote Originally Posted by Nuccii View Post
    Are you logged in with a Standard Account or an Administrative Account:
    User Account Type - Change in Windows 8
    I might have read the OP's original post a bit creatively but as I understood it, he's talking about the account created when Windows was installed. This account is of course always an administrator account.
      My System SpecsSystem Spec

  9. #9


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Quote Originally Posted by Kari View Post
    Quote Originally Posted by Nuccii View Post
    Are you logged in with a Standard Account or an Administrative Account:
    User Account Type - Change in Windows 8
    I might have read the OP's original post a bit creatively but as I understood it, he's talking about the account created when Windows was installed. This account is of course always an administrator account.
    True, but I look at the unobvious that a Local account was created after the fact which could cause the problem.
      My System SpecsSystem Spec

  10. #10


    Posts : 7
    Windows 8.1


    I just tried that Kari and the same msg came back. When I received this laptop a couple days ago I entered the info requested for an account user. I was never asked for an option to be a system administrator. It appears it was assigned to me.
      My System SpecsSystem Spec

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System Administrator not recognized when loading software
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