Windows 8 and 8.1 Forums


Upgraded to 8.1 w/o Microsoft Account, stuck in sysprep

  1. #1


    Posts : 11
    Windows 7 Professional

    Upgraded to 8.1 w/o Microsoft Account, stuck in sysprep


    Greetings,

    I'm a repair technician, and I'm working on a Toshiba L75D-A7283. Upon checkin, symptoms were booting up to a black screen to log in, then a black screen with cursor after that. Fixed that with a system restore point and a virus removal.My coworker upgraded the machine to 8.1 over the weekend without a Microsoft Account. When it failed, he put the machine into audit mode, I'm guessing so that we could have updates finished and have the system set up with a Microsoft Account when the customer came back in.

    However, we can't get it out of audit mode. We've tried several things, including this:Sysprep Error with windows 8.1 At the setupact log, the error that presents is:
    spopk.dll: Sysprep will not run on an upgraded OS. You can only run Sysprep on a custom (clean) install version of Windows.

    At that point the sysprep fails, and I'm stuck in audit mode after a restart. I don't know how to get this machine back to vanilla Windows 8 without a full reinstall. Any assistance would be greatly appreciated.

    Cheers,
    Red
    Last edited by Redmage913; 01 Sep 2014 at 13:30. Reason: Formatting

      My System SpecsSystem Spec

  2. #2


    Posts : 11
    Windows 7 Professional


    An update: I just tried running a refresh, and it immediately gave the "There was a problem refreshing your PC" message. In the Problem Signature, gave these details:

    Problem Event Name: PushButtonResetFailures_Windows8
    Problem Signature 01: 1
    Problem Signature 02: 1
    Problem Signature 03: 3
    Problem Signature 04: 1
    OS Version: 6.3.9600.2.0.0.768.101
    Locale ID: 1033

    I have no ideas past performing a full reinstall, I'm guessing from recovery partition or disc.
      My System SpecsSystem Spec

  3. #3


    Posts : 151
    Win8 Pro


    What happens when you run sysprep with the /oobe parameter?
      My System SpecsSystem Spec

  4. #4


    Posts : 11
    Windows 7 Professional


    This is going to sound weird if not ridiculous, but it started up normally this morning and i was able to log into the customer's account without any issues. It's in 8.1, and is reported as activated? I was the last person to work on this, and when i left it, it was stuck in Administrator with sysprep coming up every boot...

    Therefore, lastof, I didn't get a chance to run sysprep /oobe. Now I'm worried that this isn't gonna stick. I'm gonna restart it about ten times and get a cramp from my fingers being crossed so long...
      My System SpecsSystem Spec

  5. #5


    Posts : 11
    Windows 7 Professional


    Update: Okay, so, I restarted the machine, and it went into built-in Administrator. When doing a power cycle, it allows me to log into the user account. Weird...
      My System SpecsSystem Spec

  6. #6


    Posts : 1,121
    Windows 8.1 x64


    So you will know, I am not one of those folks who run sysprep and have very little experience with it. But have you checked to see if any settings in the BCD store might be changed to correct the problem?
      My System SpecsSystem Spec

  7. #7


    Posts : 11
    Windows 7 Professional


    Just rebuilt the BCD in case there were any changes. Everything looked normal, it now definitely is, and the same issue is continuing.
      My System SpecsSystem Spec

  8. #8


    Posts : 151
    Win8 Pro


    Red,

    I'm a little confused by your last sentence there, what do you mean by 'the same issue is continuing'? After your restart-marathon, is everything ok?

    I believe if you do a registry search for imagestate, the first HKLM hit you get will tell you what mode the computer is booting to - there should be a value in there for 'Image complete' or something similar (if everything's ok, and sysprep was able to properly finish).
      My System SpecsSystem Spec

Upgraded to 8.1 w/o Microsoft Account, stuck in sysprep
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