Redmage913
New Member
- Messages
- 11
Greetings,
I'm a repair technician, and I'm working on a Toshiba L75D-A7283. Upon checkin, symptoms were booting up to a black screen to log in, then a black screen with cursor after that. Fixed that with a system restore point and a virus removal.My coworker upgraded the machine to 8.1 over the weekend without a Microsoft Account. When it failed, he put the machine into audit mode, I'm guessing so that we could have updates finished and have the system set up with a Microsoft Account when the customer came back in.
However, we can't get it out of audit mode. We've tried several things, including this:Sysprep Error with windows 8.1 At the setupact log, the error that presents is:
spopk.dll: Sysprep will not run on an upgraded OS. You can only run Sysprep on a custom (clean) install version of Windows.
At that point the sysprep fails, and I'm stuck in audit mode after a restart. I don't know how to get this machine back to vanilla Windows 8 without a full reinstall. Any assistance would be greatly appreciated.
Cheers,
Red
I'm a repair technician, and I'm working on a Toshiba L75D-A7283. Upon checkin, symptoms were booting up to a black screen to log in, then a black screen with cursor after that. Fixed that with a system restore point and a virus removal.My coworker upgraded the machine to 8.1 over the weekend without a Microsoft Account. When it failed, he put the machine into audit mode, I'm guessing so that we could have updates finished and have the system set up with a Microsoft Account when the customer came back in.
However, we can't get it out of audit mode. We've tried several things, including this:Sysprep Error with windows 8.1 At the setupact log, the error that presents is:
spopk.dll: Sysprep will not run on an upgraded OS. You can only run Sysprep on a custom (clean) install version of Windows.
At that point the sysprep fails, and I'm stuck in audit mode after a restart. I don't know how to get this machine back to vanilla Windows 8 without a full reinstall. Any assistance would be greatly appreciated.
Cheers,
Red
Last edited:
My Computer
System One
-
- OS
- Windows 7 Professional
- Computer type
- PC/Desktop
- System Manufacturer/Model
- Antec Lanboy
- CPU
- Intel Core i5-2500K overclocked to 4.2GHz
- Motherboard
- Asus
- Memory
- 16GB
- Graphics Card(s)
- Radeon HD6870
- Browser
- Firefox
- Antivirus
- Trend Micro Maximum