Hi, my laptop has recently been causing me problems so I thought that I would reset or refresh the installation. Unfortunately I reached the point where I am totally confused. I'm really regretting upgrading from Windows 7 but maybe someone can help me out.
I purchased my laptop some 3 years ago with Windows 7 pre installed. In January 2013 I decided to take advantage of the special offer to upgrade to Windows 8 Pro and purchased it online. I successfully downloaded and completed the install.
I then added Windows Media centre.
So at this point I had a working machine a product key for Windows 8 Pro and another key for Media Centre.
Following recent updates I have run into numerous problems. Inability to get online, Windows update constantly fails, occasionally when I boot up the keyboard goes crazy, certain keys don't work at all and the w acts as a delete button!
So I decided to do something about it. I tried windows recovery via the usb that I set up sometime ago but it failed saying the media was invalid. So I then went to the Microsoft site to download an ISO version of 8.1 but it rejected my product key. Probably because the Media centre key had overwritten the Windows key.
I have a genuine version of Windows 8.1 Pro with Media centre but I cannot repair it as I don't have a product key that will allow me to download a copy of the version that I have.
If I download Windows 8 from the Microsoft site how can I then make it 8 Pro and can I also re download Media centre using my old media centre product key and then cross my fingers and trust that update will successfully work?
Any suggestions would be much appreciated.
Thanks
Llewitha
I purchased my laptop some 3 years ago with Windows 7 pre installed. In January 2013 I decided to take advantage of the special offer to upgrade to Windows 8 Pro and purchased it online. I successfully downloaded and completed the install.
I then added Windows Media centre.
So at this point I had a working machine a product key for Windows 8 Pro and another key for Media Centre.
Following recent updates I have run into numerous problems. Inability to get online, Windows update constantly fails, occasionally when I boot up the keyboard goes crazy, certain keys don't work at all and the w acts as a delete button!
So I decided to do something about it. I tried windows recovery via the usb that I set up sometime ago but it failed saying the media was invalid. So I then went to the Microsoft site to download an ISO version of 8.1 but it rejected my product key. Probably because the Media centre key had overwritten the Windows key.
I have a genuine version of Windows 8.1 Pro with Media centre but I cannot repair it as I don't have a product key that will allow me to download a copy of the version that I have.
If I download Windows 8 from the Microsoft site how can I then make it 8 Pro and can I also re download Media centre using my old media centre product key and then cross my fingers and trust that update will successfully work?
Any suggestions would be much appreciated.
Thanks
Llewitha
My Computer
System One
-
- OS
- Windows 8.1