Windows 8 and 8.1 Forums


Win 8.1 Refresh/Remove isn't working

  1. #1


    Posts : 1
    Win 8.1

    Win 8.1 Refresh/Remove isn't working


    Hi guys,

    My PC started off on Win 8 and I upgraded to Win 8.1 .

    I want to do a completely fresh installation. I do not mind going back to Win 8 and redownloading Win 8.1 afterwards.

    My problem is that when I go to PC Settings > "Remove everything and reinstall Windows", I get the error: "Insert media. Some files are missing. Your Windows installation or recovery media will provide these files."

    I have a partition on my computer "HP_RECOVERY (F:)". It states 1.24 GB free of 10.6 GB. When I open it, it contains a folder called "Recovery" and "HP_WSD.dat" -- the .dat file is 1 KB. When I open the folder, it says that it is empty (hidden folders and files are set to be shown). If I look at the folder properties, it states that it contains 1 file, 2 folders. The size is 69 bytes.

    I have not touched this recovery partition ever since I got this PC. I have, however, run a partition software before because I split my (C:) into (C: and D:). I do not know if this may have somehow corrupted my recovery partition.

    What is the best way for me to quickly and cleanly format my PC without losing my registration key? I do not have a copy of Win 8 or Win 8.1 on a CD or USB.


    Edit:

    I opened up cmd as admin and typed in "reagentc /info" and it output this:
    Code:
    C:\WINDOWS\system32>reagentc /info
    Windows Recovery Environment (Windows RE) and system reset configuration
    Information:
    
    
        Windows RE status:         Enabled
        Windows RE location:       \\?\GLOBALROOT\device\harddisk0\partition3\Recove
    ry\WindowsRE
        Boot Configuration Data (BCD) identifier: 8fc8db37-7d80-11e3-91ec-faa553f3f5
    b4
        Recovery image location:
        Recovery image index:      0
        Custom image location:
        Custom image index:        0
    
    
    REAGENTC.EXE: Operation Successful.


      My System SpecsSystem Spec

  2. #2


    Posts : 879
    Windows 10


    Quote Originally Posted by alek View Post
    I have not touched this recovery partition ever since I got this PC. I have, however, run a partition software before because I split my (C into (C: and D. I do not know if this may have somehow corrupted my recovery partition.
    Here is info about reagentc /info -> link

    Note: If you have an OEM PC that came with Windows 8 preinstalled, you may not use the third-party partition software, because modifying the hard disk partition structure usually break the factory restore feature. But if you use Windows Disk Management to shrink the C: partition (see screenshots below), then refresh and reset should work, even if you have the 350 MB or 450 MB recovery partition after the C: partition.
    Try this: (edit: if you have used the third-party partition software)
    - move files from D: to C:
    - delete D:
    - extend C:

    Quote Originally Posted by alek View Post
    What is the best way for me to quickly and cleanly format my PC without losing my registration key? I do not have a copy of Win 8 or Win 8.1 on a CD or USB.
    How to clean install Windows 8.1 if you have an OEM computer with UEFI firmware (BIOS) embedded Windows 8 product key?

    Will this work? Recovery Drive - Create with USB Flash Drive in Windows 8

    Click image for larger version
    Last edited by genet; 23 Oct 2014 at 11:31.
      My System SpecsSystem Spec

  3. #3


    Posts : 1,121
    Windows 8.1 x64


    Your Factory Image is not registered, so something has done that. If you used a third party Partition management software, which one was it? There is one which turns the Recovery Partitions into OEM partitions and causes the Recovery options to fail.

    A picture of your Disk Management window may help. Attach it using the Advanced Replies options.
      My System SpecsSystem Spec

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