Windows 8 and 8.1 Forums


Preinstalled Windows 8.1 but installed windows 8

  1. #1

    Preinstalled Windows 8.1 but installed windows 8


    hello guys,

    iam facing few problems with my lappy LENOVO G50-70 from few days,
    so i reached lenovo service center guys ( i did not take any backup , so i have asked them for recoverable disks )
    these guys got me a recoverable disks but the 3rd disk which is win8.1 did not worked and these guys installed windows 8 instead of 8.1 and now it is asking for a product key ,
    is there any way i can get back to win 8.1 with my product key
    can i download win 8.1 iso file and install it?
    will it detect the product key automatically?

    thanks in advance

      My System SpecsSystem Spec

  2. #2


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    A bit confused. Are you saying it should have a 8.1 key burned to the BIOS or 8? Sounds like you're trying to install 8.1 but the key is 8.

    Did you upgrade to 8.1 from 8?
      My System SpecsSystem Spec

  3. #3


    Looks like that lappy does have 8.1 key... the 3rd disk is probably update 1.. what errors does that disk give when trying to upgrade?
      My System SpecsSystem Spec

  4. #4


    Quote Originally Posted by popeye View Post
    A bit confused. Are you saying it should have a 8.1 key burned to the BIOS or 8? Sounds like you're trying to install 8.1 but the key is 8.

    Did you upgrade to 8.1 from 8?
    Hi popeye

    thank you for replying
    i have lenovo g50-70 it came with pre-installed win8.1
    but windows crashed after waiting for almost 20days these service center guys phoned me back and said we have got recovery disks for your laptop.
    then i went to their place,they tried to install with those recovery disks (3 sets of dvds)
    but the 3rd dvd which is win 8.1 was showing some error and these guy took lenovo g505s 3rd disk which is windows 8 and continued the process, and i suddenly see that windows 8 is installed with no Metro Apps and it is asking for Product key.
    Is there any way i can get back to win 8.1 since my lappy came with pre-installed it should have product key for win 8.1 ?
      My System SpecsSystem Spec

  5. #5


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Quote Originally Posted by Superfly View Post
    Looks like that lappy does have 8.1 key... the 3rd disk is probably update 1.. what errors does that disk give when trying to upgrade?
    Man, all these updates which are really almost upgrades are frying my brain. Upgrade 8 to 8.1, upgrade 8.1 to 8.1.1, upgrade 8.1.1 to 8.2...............
      My System SpecsSystem Spec

  6. #6


    Posts : 151
    Win8 Pro


    I think your best bet is to contact Lenovo and explain to them exactly the problem. What OS was originally on the computer?

    Edit: Ok I just read your responses to someone else while I was typing.

    You need to call the service center and tell them that they installed Windows 8, but your laptop came with 8.1, so you therefore don't have a functioning key for 8. Did they enter your key during the process? Ask them how they expected the 8.1 key to work for a Windows 8 installation...

    Is there a sticker on the bottom of your machine that has a key on it?
      My System SpecsSystem Spec

  7. #7


    Quote Originally Posted by Superfly View Post
    Looks like that lappy does have 8.1 key... the 3rd disk is probably update 1.. what errors does that disk give when trying to upgrade?
    hi superfly

    thanks for replying
    i do not actually remember the correct error
    but it was something like system drive IO error
      My System SpecsSystem Spec

  8. #8


    Quote Originally Posted by popeye View Post
    Quote Originally Posted by Superfly View Post
    Looks like that lappy does have 8.1 key... the 3rd disk is probably update 1.. what errors does that disk give when trying to upgrade?
    Man, all these updates which are really almost upgrades are frying my brain. Upgrade 8 to 8.1, upgrade 8.1 to 8.1.1, upgrade 8.1.1 to 8.2...............
    LOL.. yeah...
      My System SpecsSystem Spec

  9. #9


    Quote Originally Posted by lastof View Post
    I think your best bet is to contact Lenovo and explain to them exactly the problem. What OS was originally on the computer?

    Are you saying that you tried to recover the computer with recovery disks that had Windows 8.1 on them, but since the 3rd disk didn't work, they decided to install windows 8? How? Where did you get the copy of Windows 8? The key would've already automatically been included in the recovery image on those recovery disks. Is there a sticker on the back of your computer with a key? Or in your paperwork? What happened when you said the recovery didn't work?

    Let me know
    hi buddy

    there were 3 sets of dvds

    2 of them were lenovos product recovery and the other is core disk(which is OS dual layer dvd)
    after installing those 2 product recovery disks it asked for core disk
    but it gave some error and they took Lenovo G505S Core disk and installed it back
    it said them it is win8 they said yes we will installed win8 and you can update it to win8.1 through online
      My System SpecsSystem Spec

  10. #10


    Posts : 151
    Win8 Pro


    Quote Originally Posted by ravitejabhukya View Post
    Quote Originally Posted by lastof View Post
    I think your best bet is to contact Lenovo and explain to them exactly the problem. What OS was originally on the computer?

    Are you saying that you tried to recover the computer with recovery disks that had Windows 8.1 on them, but since the 3rd disk didn't work, they decided to install windows 8? How? Where did you get the copy of Windows 8? The key would've already automatically been included in the recovery image on those recovery disks. Is there a sticker on the back of your computer with a key? Or in your paperwork? What happened when you said the recovery didn't work?

    Let me know
    hi buddy

    there were 3 sets of dvds

    2 of them were lenovos product recovery and the other is core disk(which is OS dual layer dvd)
    after installing those 2 product recovery disks it asked for core disk
    but it gave some error and they took Lenovo G505S Core disk and installed it back
    it said them it is win8 they said yes we will installed win8 and you can update it to win8.1 through online
    See the edit to my post. What happens when you try to update? Do you have a sticker on the bottom of your computer?
      My System SpecsSystem Spec

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Preinstalled Windows 8.1 but installed windows 8
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