Windows 8 and 8.1 Forums


unable to update to windows 8.1

  1. #1


    Posts : 10
    Windows 8

    unable to update to windows 8.1


    Hello, I am having a hard time upgrading from windows 8 to 8.1, I have tried installing through the store, installing using the files downloaded by the store (copied them before they were deleted) and they all give me an error. The errors are as follows:

    installer using key: This key does not work with this version of windows 8 (using Professional 64-bit, tried 8 and 8.1 key but neither work).
    Installer using ei.cfg file: Setup failed to authenticate the product key (or similar, it is set to professional so this should not be an issue).
    Store: just says setup failed.

    The first time I tried updating, the installer froze and did not complete so I had to re-start, could this have something to do with the issue I am experiencing? My specs are as follows:

    Windows 8 Professional 64-bit
    2TB HDD
    16GB DDR3 RAM
    Nvidia Geforce GT545 with 3GB VRAM
    Realtek AC97 onboard audio
    Intel core I7 3.2ghz quad-core multi-thread processor

    Any help is greatly appreciated.

      My System SpecsSystem Spec

  2. #2


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Before attemtp to update to Windows 8.1, I suggest:
    1. Turn off any Anti Virus software
    2. Run Windows Updates and keep checking for updates until Windows comes back with there's no more updates available.
    3. From the elevated command prompt, run: dism /online /cleanup-image /restorehealth
    4. then run: sfc /scannow
    5. Try to update again.
      My System SpecsSystem Spec

  3. #3


    Posts : 10
    Windows 8


    Thanks for the suggestions, however none of the above fixed the issue. I am thinking of re-installing windows 8 from the disc in order to see if that fixes the issue.
      My System SpecsSystem Spec

  4. #4


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Quote Originally Posted by kira1000 View Post
    Thanks for the suggestions, however none of the above fixed the issue. I am thinking of re-installing windows 8 from the disc in order to see if that fixes the issue.
    If you somehow manage to download 8.1 ISO as shown in this post: How to download the Windows 8.1 ISO

    Then just install 8.1 directly.
      My System SpecsSystem Spec

  5. #5


    Posts : 1,121
    Windows 8.1 x64


    There may be a file named srttrail.txt in the Windows\system32\logfiles\srt folder that might provide some info concerning the situation.

    Edit: What system are you using that has AC97 audio?
      My System SpecsSystem Spec

  6. #6


    Posts : 10
    Windows 8


    Sorry, thought it was AC97 since I have other Realtek stuff in my machine. Turns out I have an onboard IDT High Definition Audio card. also, the srttrail.txt output has the following:

    Startup Repair diagnosis and repair log
    ---------------------------
    Last successful boot time: ‎26/‎06/‎2014 08:53:20 (GMT)
    Number of repair attempts: 1


    Session details
    ---------------------------
    System Disk = \Device\Harddisk0
    Windows directory = D:\WINDOWS
    AutoChk Run = 1
    Number of root causes = 1


    Test Performed:
    ---------------------------
    Name: Check for updates
    Result: Completed successfully. Error code = 0x0
    Time taken = 0 ms


    Test Performed:
    ---------------------------
    Name: System disk test
    Result: Completed successfully. Error code = 0x0
    Time taken = 0 ms


    Test Performed:
    ---------------------------
    Name: Disk failure diagnosis
    Result: Completed successfully. Error code = 0x0
    Time taken = 125 ms


    Test Performed:
    ---------------------------
    Name: Disk metadata test
    Result: Completed successfully. Error code = 0x0
    Time taken = 63 ms


    Test Performed:
    ---------------------------
    Name: Target OS test
    Result: Completed successfully. Error code = 0x0
    Time taken = 62 ms


    Test Performed:
    ---------------------------
    Name: Volume content check
    Result: Completed successfully. Error code = 0x0
    Time taken = 1844 ms


    Test Performed:
    ---------------------------
    Name: Boot manager diagnosis
    Result: Completed successfully. Error code = 0x0
    Time taken = 0 ms


    Test Performed:
    ---------------------------
    Name: System boot log diagnosis
    Result: Completed successfully. Error code = 0x0
    Time taken = 16 ms


    Test Performed:
    ---------------------------
    Name: Event log diagnosis
    Result: Completed successfully. Error code = 0x0
    Time taken = 2406 ms


    Test Performed:
    ---------------------------
    Name: Internal state check
    Result: Completed successfully. Error code = 0x0
    Time taken = 0 ms


    Test Performed:
    ---------------------------
    Name: Boot status test
    Result: Completed successfully. Error code = 0x0
    Time taken = 62 ms


    Test Performed:
    ---------------------------
    Name: Setup state check
    Result: Completed successfully. Error code = 0x0
    Time taken = 375 ms


    Test Performed:
    ---------------------------
    Name: Registry hives test
    Result: Completed successfully. Error code = 0x0
    Time taken = 9016 ms


    Test Performed:
    ---------------------------
    Name: Windows boot log diagnosis
    Result: Completed successfully. Error code = 0x0
    Time taken = 0 ms


    Test Performed:
    ---------------------------
    Name: Bugcheck analysis
    Result: Completed successfully. Error code = 0x0
    Time taken = 703 ms


    Test Performed:
    ---------------------------
    Name: Access control test
    Result: Completed successfully. Error code = 0x0
    Time taken = 7766 ms


    Test Performed:
    ---------------------------
    Name: File system test (chkdsk)
    Result: Completed successfully. Error code = 0x0
    Time taken = 0 ms


    Root cause found:
    ---------------------------
    System volume on disk is corrupt.


    Repair action: File system repair (chkdsk)
    Result: Completed successfully. Error code = 0x0
    Time taken = 0 ms


    ---------------------------
    ---------------------------
      My System SpecsSystem Spec

unable to update to windows 8.1
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