Windows 8 and 8.1 Forums


Windows 8.1 upgrade fail

  1. #1

    Windows 8.1 upgrade fail


    Anyone point me in the right direction. I think I have the windows media package. Any tips would help, as there are some apps on the windows store I would like to download and I can't =(

      My System SpecsSystem Spec

  2. #2


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Why can't you download, are you signed in with a Microsoft Account, are you getting any error messages?
      My System SpecsSystem Spec

  3. #3


    I am able to download it through the store. It acts like it is installing then it restarts and then says something like failed to install rolling back to previous or something.
      My System SpecsSystem Spec

  4. #4


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Make sure all Windows Updates are Installed before proceeding
      My System SpecsSystem Spec

  5. #5


    I ran windows 8.1 upgrade assistant, and it found 5 incompatible apps. I uninstalled them. I have installed all updates.
      My System SpecsSystem Spec

  6. #6


    Here is the error I get:

    Couldn't update to windows 8.1

    Sorry, Couldn't complete upgrade, we restored previous version of windows

    0x80073BC3 0x20009

    I googled code and found this: Solved - Error 0x80070002 - 0x20009 Windows 8.1 update should I try option 2?
      My System SpecsSystem Spec

  7. #7


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Check for updates again in Windows Update.

    Re-run the upgrade assistant again if any new issues that need to be addressed.

    Are you getting any error number when trying to install?
      My System SpecsSystem Spec

  8. #8


    yes see above reply! Thanks
      My System SpecsSystem Spec

  9. #9


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Quote Originally Posted by adgower View Post
    Here is the error I get:

    Couldn't update to windows 8.1

    Sorry, Couldn't complete upgrade, we restored previous version of windows

    0x80073BC3 0x20009

    I googled code and found this: Solved - Error 0x80070002 - 0x20009 Windows 8.1 update should I try option 2?
    Do not try that option.

    Disconnect any USB devices you have except the mouse and the keyboard, reboot and try again.
      My System SpecsSystem Spec

  10. #10


    I tried usb and it still has same problem.


    I have 3 monitors running on my nvidia graphics card.
      My System SpecsSystem Spec

Windows 8.1 upgrade fail
Related Threads
Solved Fail to update to windows 8.1 in Installation & Setup
Hi there, I'm trying to update my windows 8 to windows 8.1 on a HP Pavilion g7-2261sb. However, after numerous trials, every time, the installation stops and says "failed to install. error code 0xc0000374". EDIT: I checked again and it comes after the "collecting data" part. I've ran...
Solved CMOS Battery/Windows Fail in Performance & Maintenance
So lately the system time on my computer wasn't telling the right time, and every time I changed it, it would just change back. So I changed the CMOS battery to what I assumed to be an identical battery, and Windows was unable to start and said I had to system restore. So I took out the old battery...
If the iPad was late, ran Windows 8, it would fail too | Microsoft - CNET News
Solved Power fail during upgrade assistant in Installation & Setup
I ran upgrade assistant to upgrade from windows 7 to 8. I had paid for my upgrade and assistant was downloading my upgrade. It had got to 70% but was taking for ever due to my poor bandwidth, I live in the boondocks in Thailand. I left my computer running and went to bed, big mistake. The next...
Read more: Why Windows RT tablets are set to fail | ZDNet
Eight Forums Android App Eight Forums IOS App Follow us on Facebook