Windows 8 and 8.1 Forums


Unable to Refresh or Reset, drive locked

  1. #1


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit

    Unable to Refresh or Reset, drive locked


    Have decided to take the plunge to reset my computer (because Windows Store would not open). Booted from the installation disk but cannot Reset or Refresh, I get "The drive where Windows is installed is locked. Unlock the drive and try again."

    Never used Bitlocker and chkdsk checks out OK. My mind is not working on all cylinders today and unable to resolve.

      My System SpecsSystem Spec

  2. #2


    Posts : 1,875
    Windows 10 Pro Prieview x64


    you could try this:

    diskpart
    list volume
    select volume xxx (where xxx is the write protected problem drive)
    attributes volume clear readonly

    EDIT: If you are already booting from installation disk you could just format and do a clean install (just a thought). It might be quicker.
      My System SpecsSystem Spec

  3. #3


    Posts : 1,121
    Windows 8.1 x64


    It may have to do with the OS version. So you are running 8.0 or 8.1 and the Install Media is 8.0 or 8.1.

    It might also be related to using the Install media. May be you need to sign into the recovery environment. I saw that message once, but I don't remember exactly why.
      My System SpecsSystem Spec

  4. #4


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Diskpart didn't do anything so did a clean install, a long affair. All my keys were upgrade keys, I reinstalled from a Win 8 disk I had and had to go through the long process of updating to Win 8.1 update 1. Naturally had to purchase a full version of Win 8.1 which I will receive in about a week, for now I am running without a key. MS no help in this, transferred my from person to person. My system backups were useless as they also contained the contamination. Now in the process of reinstalling all my apps, bummer.
      My System SpecsSystem Spec

  5. #5


    Posts : 879
    Windows 10


    Quote Originally Posted by Nuccii View Post
    All my keys were upgrade keys, I reinstalled from a Win 8 disk I had and had to go through the long process of updating to Win 8.1 update 1.
    How to download Windows 8.1 Update and clean install Windows 8.1 Update, if you have a Windows 8 product key? -> link
      My System SpecsSystem Spec

  6. #6


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    As I said, an update or upgrade key is good only if there was a prior version of windows in the computer and there is the problem. I formatted the drive before I reinstall windows and according to MS the key is not valid in this case as it was not an upgrade.
      My System SpecsSystem Spec

  7. #7


    Posts : 879
    Windows 10


    Quote Originally Posted by Nuccii View Post
    As I said, an update or upgrade key is good only if there was a prior version of windows in the computer and there is the problem. I formatted the drive before I reinstall windows and according to MS the key is not valid in this case as it was not an upgrade.

    This work because there is no Windows 8.1 upgrade product key, so you can activate with a Windows 8 upgrade product key, if you clean install Windows 8.1.

    How to download Windows 8.1 Update and clean install Windows 8.1 Update, if you have a Windows 8 upgrade product key? -> link
      My System SpecsSystem Spec

Unable to Refresh or Reset, drive locked
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