I think I'll purchase an Apple computer

bevaau

New Member
Messages
10
I have now tried twice to upgrade from Windows 8 to Windows 8.1. Each time I have got to (what I thought would be) the final screen only to have it tell me that "something went wrong" (no error code!) - please restart the installation. Which I can't because there is no mouse pointer and it will not even accept Enter for the OK response. Nothing. (Not that I am sure I want to restart the installation anyway after a wasted hour and a half - twice). Not counting the downloading time.
So I turned the computer off and on again and it tells me it is reverting to my previous Windows (Windows 8).

So how do I get this process to work??

I have my Microsoft name and password and (several) security codes. It would not accept the latest security code I had so I asked for a new one - which I got from another computer since mine was in a frozen state waiting for the code to be entered (!). I entered that and all appeared to be well as I entered various options as and when requested - then it all crashed at the end.

The only "error code" I have is 0x8007042B - 0x4001F which appeared in a screen that told me that we have reverted to Windows 8.

What am I missing? What do I have to do to get this to work.

I would give up and stick with Windows 8 except that I have read that 8.1 will fix some of the things I dislike about Windows 8.
Or I could just go buy an Apple computer!
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    System Manufacturer/Model
    HP Envy

My Computer

System One

  • OS
    64-bit Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus CM5675
    CPU
    IntelCore i5 3.20Ghz
    Motherboard
    Asus CM5675
    Memory
    6.0Gb
    Graphics Card(s)
    Intel HD integtrated
    Sound Card
    SB Audigy
    Monitor(s) Displays
    Samsung 24'
    Screen Resolution
    1900x1080
    Hard Drives
    Segate 1tb
    Intel 120Gb SSD
    Internet Speed
    100mb down /10mb up
Thanks for both those replies . . . but I don't have a "retail key" - Windows 8 was OEM on a H{ Envy laptop.
And I don't have a clue what adding the additional cluster etc. means!
Sorry but I am not a computer tech - just an ordinary user who thought 8.1 might be a good move. How wrong I was.
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    System Manufacturer/Model
    HP Envy
That happens when you don't update your drivers to be Windows 8.1 compatible before you upgrade. Sensitive things like WLAN, Bluetooth, and Video chipset drivers if not update can cause this. But the most probable culprit according to my experience are the Bluetooth Drivers followed by the WLAN drivers

With that said, upgrading sucks, nothing beats a clean install of Windows 8.1
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model
    ALIENWARE 18 Laptop
    CPU
    Intel Core i7-4940MX Extreme CPU @ 4 GHz
    Motherboard
    Alienware 0FT9KT
    Memory
    32 GB Kingston HyperX 1866MHz DDR3 PC3-14900 RAM
    Graphics Card(s)
    Dual GeForce GTX 780M SLI 2x4GB GDDR5 RAM
    Sound Card
    Realtek ALC668 HD Audio
    Monitor(s) Displays
    Dell 18.4" WLED FHD (1920 X 1080) TrueLife Display IPS 16:9 1080p [SDC4C48]
    Screen Resolution
    1920x1080
    Hard Drives
    2x SanDisk Extreme PRO 960GB SSDs + 850 EVO 1TB mSATA SSD
    Keyboard
    Alienware TactX Keyboard
    Mouse
    Logitech G602 Wireless Gaming Mouse
    Internet Speed
    50 MBPS Download / 10 MBPS Upload
    Browser
    Firefox
    Antivirus
    ESET NOD32 Antivirus
You said "I don't have a "retail key" - Windows 8 was OEM on a H{ Envy laptop.". You can't transfer OEM license to another computer really. Just sayin'
 

My Computer

System One

  • OS
    Windows 10 Pro Prieview x64
    Computer type
    Laptop
    System Manufacturer/Model
    MacBook Pro Core2Duo
    CPU
    T7600
    Memory
    3
    Graphics Card(s)
    ATI Radeon X1600
    Monitor(s) Displays
    Internal
    Screen Resolution
    1440 x 800
    Hard Drives
    40GB
    Keyboard
    Apple
    Mouse
    Apple
    Internet Speed
    Varies
    Browser
    Various
    Antivirus
    Defender
You said "I don't have a "retail key" - Windows 8 was OEM on a H{ Envy laptop.". You can't transfer OEM license to another computer really. Just sayin'
He never said anything about transferring his license to another computer.

I too searched for your specific error code, but am turning up NOTHING.
 

My Computer

System One

  • OS
    Windows 7
    System Manufacturer/Model
    Self-Built in July 2009
    CPU
    Intel Q9550 2.83Ghz OC'd to 3.40Ghz
    Motherboard
    Gigabyte GA-EP45-UD3R rev. 1.1, F12 BIOS
    Memory
    8GB G.Skill PI DDR2-800, 4-4-4-12 timings
    Graphics Card(s)
    EVGA 1280MB Nvidia GeForce GTX570
    Sound Card
    Realtek ALC899A 8 channel onboard audio
    Monitor(s) Displays
    23" Acer x233H
    Screen Resolution
    1920x1080
    Hard Drives
    Intel X25-M 80GB Gen 2 SSD
    Western Digital 1TB Caviar Black, 32MB cache. WD1001FALS
    PSU
    Corsair 620HX modular
    Case
    Antec P182
    Cooling
    stock
    Keyboard
    ABS M1 Mechanical
    Mouse
    Logitech G9 Laser Mouse
    Internet Speed
    15/2 cable modem
    Other Info
    Windows and Linux enthusiast. Logitech G35 Headset.
Only thing I can offer is make sure you have ALL the weekly updates for 8 installed first. Also as already said, be sure to have the current drivers for 8 or 8.1 installed if possible.

What model of HP Envy?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
AFAIK Error code 0x8007042 means Access Denied .. the rest may pertain to the particular "(several) security codes" you are using...thus may just mean permissions are not being correctly applied (well that's my theory anyway)
 

My Computer

System One

  • OS
    PC-DOS v1.0
    Computer type
    PC/Desktop
    System Manufacturer/Model
    IBM
    CPU
    Intel 8088, 4.77MHz
    Memory
    16K, 640K max
    Graphics Card(s)
    What's that?
    Sound Card
    Not quite
    Screen Resolution
    80 X 24 text
    Hard Drives
    dual 160KB 5.25-inch disk drives
He never said anything about transferring his license to another computer.
Nor he did - I was thinking I was in a thread about bootcamp. Sorry about that - I got in a muddle, please ignore my comment :(
 

My Computer

System One

  • OS
    Windows 10 Pro Prieview x64
    Computer type
    Laptop
    System Manufacturer/Model
    MacBook Pro Core2Duo
    CPU
    T7600
    Memory
    3
    Graphics Card(s)
    ATI Radeon X1600
    Monitor(s) Displays
    Internal
    Screen Resolution
    1440 x 800
    Hard Drives
    40GB
    Keyboard
    Apple
    Mouse
    Apple
    Internet Speed
    Varies
    Browser
    Various
    Antivirus
    Defender
Back
Top