Windows 8 and 8.1 Forums


windows 8 reinstall, missing media driver

  1. #1


    Posts : 6
    windows 8

    windows 8 reinstall, missing media driver


    Hey!

    I did a factory reset on my windows 8, and it messed up, not completing. so it is now stuck on a cycle of 'preparing automatic repair' and 'diagnosing your pc'.

    And I today recieved the windows 8 cd to reinstall the os.

    But after I've chosen language, I get error message saying I'm missing 1 of the media drivers.

    How do I fix this problem?

    all help is appreciated.

    Note: I'm terrible with computers, so please don't give to advanced tips unless you give a small tutorial on how to do it, preferably with step by step guide

    computer: alienware m14x r2 laptop
    Last edited by taischici; 17 Jun 2014 at 10:28.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    If you post the brand and model of your machine, somebody may have experience of that.
      My System SpecsSystem Spec

  3. #3


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    You got 1 CD ?
    My recovery disks were 6 DVDS.
    {Gateway PC}
      My System SpecsSystem Spec

  4. #4


    Posts : 6
    windows 8


    hey. it is a alienware m14x r2.

    and david, it was a dvd from dell, they sent it to me, as i called them and it was warranty
      My System SpecsSystem Spec

  5. #5


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Have had to use my recovery DVDs 2 or 3 times.
    Never a problem since they contain all that is necessary to restore to factory settings.

    Have since been making system images with Macrium Reflect & so never needing the factory recovery disks.

    Your disk should reset your computer to factory settings with no problems.

    Why it doesn't work is a mystery.
      My System SpecsSystem Spec

  6. #6


    Posts : 6
    windows 8


    Quote Originally Posted by David Bailey View Post
    Have had to use my recovery DVDs 2 or 3 times.
    Never a problem since they contain all that is necessary to restore to factory settings.

    Have since been making system images with Macrium Reflect & so never needing the factory recovery disks.

    Your disk should reset your computer to factory settings with no problems.

    Why it doesn't work is a mystery.
    Yeah, I've run a psa test a few times since the failed factory reset, and every time it does pass with everything detected. so i have no idea why it says i'm missing a media disk
      My System SpecsSystem Spec

  7. #7


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    I think you should contact Dell about this since you are still under warranty.
      My System SpecsSystem Spec

  8. #8


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    I think DELL are ok. Some oems rip you off $50 for recovery media.

    If you want to do it yourself, you could just use regular 8.1 install media, as long as you d/l any machine specific drivers beforehand.

    I would be interested to know what is on this Dell dvd. Is it about 5gb on a dual layer dvd?
    Last edited by SIW2; 17 Jun 2014 at 12:07.
      My System SpecsSystem Spec

  9. #9


    Posts : 1,121
    Windows 8.1 x64


    I suppose there could be something wrong with the Dell media. The driver used to boot to a CD are in the bios, so not sure what it might be asking for, unless something in the normal OEM recovery system contained something.

    Since the Reset did not work, and it appears you cannot try it again, have you added anything to the system that might give a reset problems? Are you getting any messages as to why the Reset will not run?

    How many times has the system rebooted?
      My System SpecsSystem Spec

  10. #10


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    It is also possible he has been sent the wrong one.



    NOTE: For the future, it is good idea to make images of your system. There is a built in windows system image, it is better than most people realise, but I wouldn't it recommended for beginners.

    Aomei Backupper free Windows 8.1, Windows 8, Windows 7 Free Backup and Restore Software is your best bet. I use and it is excellent. Probabaly the best user interface out there, and it does a great job. More functions than any other free versions, too.

    A new version will be out in the next few days.
      My System SpecsSystem Spec

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