Windows 8 and 8.1 Forums


Can't reset windows 8 "could not find the files needed"

  1. #1


    Posts : 1
    windows 8 sinle language

    Can't reset windows 8 "could not find the files needed"


    i need ur help with this guys. when i tried to reset my laptop, it read "could not find the files needed". mine is an Acer aspire V5, it didn't came with an installation disc or media, i know it should have a hidden partition for recovery, but i think the system is having trouble with it. i think a malware might have done this, i got malwarebytes, i tried norton online scan and eset online scan, but did not detect any. before this, i experienced my firefox browser icon on the taskbar progressing a download but cant see anything on downloads tab, i closed firefox several times, but it continued everytime i opened firefox, and it did finished its download. later i noticed explorer.exe is always having an established connection in TCPview, without me opening any apps. so i thought i really need to reset the computer, but this is my problem. i would really appreciate anyone's help. i've already run Dism /Online /Cleanup-Image /RestoreHealth restore health on command prompt, but it showed no integrity violation.

      My System SpecsSystem Spec

  2. #2


    Posts : 1,121
    Windows 8.1 x64


    There are several issues in your question that need to be addressed.

    First, you say you are running Windows 8.0, you have not upgraded to 8.1?

    Second, Explorer may have a connection for several reasons. Such things as being signed in with a Microsoft Account and not a Local user, or OneDrive, or even apps that are suspended and not actually shut down. But I would not do a Reset for that.

    If Firefox is doing something online, you might try opening the Resource Monitor and check the Network Tab. If you put a check mark in the Firefox image, it will filter for just that and you might be able to see what it is doing. If it is downloading a file, doing the same process on the Disk tab might tell you where it is downloading to. It could just be one of its updates.

    The problem with your system not wanting to Reset will depend on if you have updated to 8.1. If you have not deleted the Recovery Image partition, you should be able to see it in Disk Management. If it is there, open an Administrative Command prompt window and type reagentc /info to see if the image is registered on your system.

    If you have an updated 8.1 install, a Reset will take you back to Windows 8, if it works, and a Refresh will not work unless you have made a Custom Refresh Image.
      My System SpecsSystem Spec

Can't reset windows 8 "could not find the files needed"
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