Windows 8 and 8.1 Forums


unable to refresh and reset my computer

  1. #1


    Posts : 1
    Windows 8 64bit

    unable to refresh and reset my computer


    Hello, Im new here. Just stumbled upon this forum and hope the admin could help me. I'm using a Windows 8 64 and have been encountering alot of problems with my Asus Laptop.

    I am unable to refresh and reset my computer as it will say something like "there is a problem resetting your pc, no changes are made." Same goes for the recovery mode F9 screen. The problems i encountered includes lots and lots of internet explorer window pop out when i tried to install some programs such as winrar, and some other software. I already disabled smart screen filter and scan for virus but nothing was found.

    I already create a recovery drive USB "mine is 32gb" in my windows 8 as per what you posted in the first page and tried booting up F9 and run in USB in recovery mode but after asking for my Language and Keyboard layout, it just reboot my computer normally as in nothing had happened without resetting my computer. My Asus laptop came with Windows 8 pre installed without the disk and there isn't any OEM options in recovery mode. Only troubleshoot and USB option when i plugged in my recovery flash drive. Thanks! Hope someone can help me.
    Last edited by Brink; 06 Jun 2014 at 08:15. Reason: Moved to new thread

      My System SpecsSystem Spec

  2. #2


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Pop out!! Do you mean pop up and basically what are they saying. You did a AV scan and found nothing, suggest you download and run Malwarebytes (Free). Was your USB recovery drive created before or after the problems started?
      My System SpecsSystem Spec

  3. #3


    See here: How to Recover Your Notebook PC

    Make sure you backup anything you don't want to lose as the recovery process will most likely wipe it out, though some allow you to save the data first. DO this ahead of time to be sure.
      My System SpecsSystem Spec

unable to refresh and reset my computer
Related Threads
Unable to Refresh/Reset Windows 8.1 in Installation & Setup
Hi, I have a built-in Windows 8 on my ASUS Laptop, then later on I updated it to 8.1. RIght now I am trying to do a Refresh/Reset on my PC, but it doesn't seems to let me do it. For Refresh it gives me the error "The drive where windows is installed is locked. Unlock the drive and try again." And...
Do I need to reset or refresh my pc? in Installation & Setup
Dear All, My laptop (Dell Inspiron 2013 64-bit) was playing up today and instead of restarting it, I foolishly clicked on the option to "refresh the pc". Little did I know that this would remove all my current programs.... I decided then to do a System Restore. Now, all my programs are back,...
Have decided to take the plunge to reset my computer (because Windows Store would not open):(. Booted from the installation disk but cannot Reset or Refresh, I get "The drive where Windows is installed is locked. Unlock the drive and try again." Never used Bitlocker and chkdsk checks out OK....
hi, i am having a problem. can you help me coz i cant boot to my windows 8. please i need a solution. problem goes like this: as i open my laptop it says "preparing automatic repair" >> daignosing your pc >>> attempting repairs>>> then it was stuck and cant proceed to desktop. i tried...
My PC fails to boot into Windows and launches Automatic Repair to attempt to repair Windows. When i try to refresh or reset alway get msg " there is a problem resetting your pc, no changes are made" My PC is preinstalled so no I don't have recovery CD/DVD Here pics 44567 44568 44569 ...
I will quote from an article on the Microsoft site, Article ID: 2823223 Quote: Consider the following scenario: You have Windows 8 or Windows 8 Pro installed on your PC. Your PC fails to boot into Windows and launches Automatic Repair to attempt to repair Windows. Automatic Repair is...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook