Windows 8 and 8.1 Forums

Winload.efi 0x0000428 error + USB/DVDs not recognized

  1. #1

    Posts : 1
    Windows 8 / Windows 7

    Winload.efi 0x0000428 error + USB/DVDs not recognized

    I'm trying to help fix my friends laptop (HP 655, Windows 8.1), his problems started when updating to 8.1 but he might also have had virus issues that made the problems worse. Either way I'm now trying to do a clean install of Windows 7 but the computer doesn't seem to recognize the DVD when trying too boot from it (this might be a problem with the DVD though). The Windows 8 recovery option doesn't work either, it gives the Winload.efi 0x0000428 error as seen in the picture below.

    Any suggestion of how to do a restore or clean install would be appreciated.

    Click image for larger version
    Last edited by Trial; 05 Jun 2014 at 15:45.

      My System SpecsSystem Spec

  2. #2


    Please try the below steps.

    1. Press Esc during power on to display startup menu.

    2. Press F11 to start the factory restore process.

    Performing an HP System Recovery on an HP Notebook with Windows 8 - YouTube
      My System SpecsSystem Spec

Winload.efi 0x0000428 error + USB/DVDs not recognized
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