Windows 8 and 8.1 Forums


KB2955164 - fails to install

  1. #1


    Melbourne Australia
    Posts : 11
    Win8.1 Pro x32 (DT) & Win8.1 x32 (T)

    KB2955164 - fails to install


    Downloaded via MS Update fine, it went through the installation process and then requested a Restart, clicked the button and it went into restart mode. Got to about 90% and then said it would not finish the installation and was going to undo the update. Does the undo and system works ok.
    MS say it needs to have had KB2919355 previously installed, which according to my update history was successfully done April 17th - I have also tried to update via the MS Download Centre selecting only the 1st (exclude Server and x64 updates) but still the same problem. Any ideas suggestion etc.
    kb2955164 - Search Microsoft.com

      My System SpecsSystem Spec

  2. #2


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Try enabling App Readiness in the services tab of Msconfig, reboot and try to install the update.. Once done, disable the App Readiness.

    It may take longer to boot until disabled again.
      My System SpecsSystem Spec

  3. #3


    Melbourne Australia
    Posts : 11
    Win8.1 Pro x32 (DT) & Win8.1 x32 (T)


    Quote Originally Posted by Nuccii View Post
    Try enabling App Readiness in the services tab of Msconfig, reboot and try to install the update.. Once done, disable the App Readiness.
    App Readiness is Enabled, as well as all other MS items, none has never been changed since initial purchase and updates.

    Ran dism /online /cleanup-image /restorehealth =====> No problems detected
    Ran sfc /scannow =====> No Problems detected
    Turned Off AV software and tried update again, same result as originally (Undo changes and Restart)
    System works fine, just can't get this update to do it's thing
    Last edited by exitguy; 23 May 2014 at 23:42.
      My System SpecsSystem Spec

  4. #4


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Try the Windows Update Troubleshooter

    Troubleshoot problems with installing updates - Microsoft Windows Help

    Also, what AV program are you using?
      My System SpecsSystem Spec

  5. #5


    Melbourne Australia
    Posts : 11
    Win8.1 Pro x32 (DT) & Win8.1 x32 (T)


    Quote Originally Posted by Nuccii View Post
    Try the Windows Update Troubleshooter

    Troubleshoot problems with installing updates - Microsoft Windows Help

    Also, what AV program are you using?
    ThreatTrack VIPRE Internet Security 2014 - had that on this (Win8) and 2 other machines (Win7) - no problems with updates before
      My System SpecsSystem Spec

  6. #6


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Uninstall it and try, you may reinstall it again after.
      My System SpecsSystem Spec

KB2955164 - fails to install
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