Windows 8 and 8.1 Forums


Windows 8 Installer "We can't connect at the moment"

  1. #1


    Posts : 7
    Windows 8.1

    Windows 8 Installer "We can't connect at the moment"


    After entering a valid retail key into the installer located here I get the following error:

    Click image for larger version

    I have tried running the installer on another computer with the same results. I have also tried the netsh command and deleting the Panther folder. The problem arised after doing the trick to download 8.1 with a 8 product key and cancelling the 8.1 installer. It was working yesterday and this morning.

      My System SpecsSystem Spec

  2. #2


    Posts : 1,720
    Windows 8.1 Pro
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 8.1


    I can't download the OS though. I enter my key, and then it says "We can't connect"
      My System SpecsSystem Spec

  4. #4


    Posts : 1,720
    Windows 8.1 Pro


    Check the part about deleting the WebSetup folder and the hidden ESD folder;
    or your key is now blocked!
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    Windows 8.1


    I have deleted the ESD folder and the WebSetup folder. The installer says the key is fine though.
      My System SpecsSystem Spec

  6. #6


    Posts : 7
    Windows 8.1


    So if my key is blocked, what should I do?
      My System SpecsSystem Spec

  7. #7


    Posts : 1,720
    Windows 8.1 Pro


    Use a Windows 8 Pro key from a trusted friend is one option you could try.
      My System SpecsSystem Spec

  8. #8


    Posts : 7
    Windows 8.1


    Do they have unlimited licenses? And how do I get my key unblocked? I don't know how it got blocked, maybe I entered it too much
      My System SpecsSystem Spec

  9. #9


    Posts : 7
    Windows 8.1


    I don't know what to do now
      My System SpecsSystem Spec

  10. #10

    license attempts


    Hi Duck,
    I believe MS in their wisdom decided that there is a maximum number of attempts for installation of a specific key per computer i suspect youll have to phone them to activate your comp again.

    Roy
      My System SpecsSystem Spec

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Windows 8 Installer "We can't connect at the moment"
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