Windows 8 and 8.1 Forums


Win 8.1 Fresh Install Problems - cannot see SSD

  1. #1


    Posts : 10
    8.1/7

    Win 8.1 Fresh Install Problems - cannot see SSD


    I bought a new HP x360. As expected it comes with a slow drive loaded to the gills with bloatware. So I planned from the beginning to install a fresh copy of 8.1 on a SSD.
    I used a new SSD and without doing too much reading created a bootable usb from the 8.1 upgrade with key link. Unbeknownst to me is that the win 7 machine I used (where I previously created a usb key for win 8 pro) is also a pro install that retained the previous key. It never asked for a key when creating the usb. So I ended up with a pro install on the HP laptop and I could not enable the key associated with the laptop.
    Thus I started over. I tried various things to create a non-pro usb and had a lot of problems and tried various things. I ultimately succeeded in creating a x64 core 8.1 usb. Now my challenge is that I cannot see the SSD anymore. Even in diskpart I cannot see the ssd. At some point while the ssd was still available (but my install usb did not work due to wrong key) I ran diskpart with the following:
    clean
    create partition primary
    select partition 1
    active
    format fs=ntfs
    assign

    Since then I could not see the ssd

    I have tried the following:
    Put original disk back in. Install Paragon. Clone install over to ssd. Put ssd back in laptop. "No bootable device found"

    Put ssd in win 7. Run diskpart. Clean All. Convert GPT.

    It is possible the problem lies in the bois. The model laptop is brand new. I updated the bios (it was 2 versions old). But HP site had no explanation of what changed in bios.
    I also enabled legacy support.

    BTW the only way I can create a bootable usb is with Zotac WinUSB maker. Even with win7 usb maker the drive is not recognized. With Zotac I can enable EFI. If I create the image without EFI the laptop does not see it (again even if legacy support is enabled).

    So to summarize;
    With official 8.1 upgrade image and fresh SSD I could install
    After that with 8.1 iso and drive cleaned with diskpart I cannot see drive

    Any help? Please!!

    EDIT: I tried again with the upgrade win 8.1 with product key and it worked again. Then I again tried with the ISO. I used a guide on this forum for Rufus and using 7-zip. But it still will not recognize the ssd. I get "a media driver your computer needs is missing". A common problem for this is using usb3. I tried with usb 3 and 2. When I shift=f10 and list disk I do not see the ssd.
    Last edited by fstr; 03 May 2014 at 16:20.

      My System SpecsSystem Spec

  2. #2


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    A lot of PC's will require that the bootable thumb drive be formatted in the FAT file system to install Windows in UEFI. The Windows 7 DVD Download Tool formats them in NTFS. It's what I use to create my install thumb drives but my laptops UEFI BIOS is fine with NTFS. The clean all command usually fixes issues like this. Deleting all the partitions usually works for me. Does the SSD show up in the BIOS? If it doesn't Windows will never see it.
      My System SpecsSystem Spec

  3. #3


    Posts : 10
    8.1/7


    Quote Originally Posted by alphanumeric View Post
    A lot of PC's will require that the bootable thumb drive be formatted in the FAT file system to install Windows in UEFI. The Windows 7 DVD Download Tool formats them in NTFS. It's what I use to create my install thumb drives but my laptops UEFI BIOS is fine with NTFS. The clean all command usually fixes issues like this. Deleting all the partitions usually works for me. Does the SSD show up in the BIOS? If it doesn't Windows will never see it.
    I use fat32 but also tried ntfs.
    I tried the win7 usb download tool too
    I tried clean all
    I tried deleting all partitions
    HDD shows up in bois if I enable legacy support. Then I can also see it in boot options, but as soon as I boot the installer iso it's gone
      My System SpecsSystem Spec

  4. #4


    Posts : 10
    8.1/7


    So to re-iterate. I can boot to the ssd (it's got pro installed with wrong product key). But as soon a as I boot to the usb the drive cannot be detected.
    If I clone the ssd from the original it is not visible to the laptop
      My System SpecsSystem Spec

  5. #5


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    I'm lost as to what's going on. If it helps there is a change key option on the system page. Windows Logo key plus the pause/break key, lower right corner.
      My System SpecsSystem Spec

  6. #6


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit
      My System SpecsSystem Spec

  7. #7


    Posts : 10
    8.1/7


    Thx for the assistance. I have already used the first link to create a rufus and 7-zip usb. Also familiar with the steps in the other 2 links. Because I installed pro it does not allow the oem key in the bois.
    I do believe the bios is borked.
    The only option I can still see is to use the upgrade tool (which works) but run it from a win 7 home premium machine (which I have) and obtain a usable temporary non-pro key (which I do not have)
      My System SpecsSystem Spec

  8. #8


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    If you downloaded from here, Windows 8 and Windows 8.1 ISO - Download or Create the key you enter determines what edition you get. Enter a Pro key and you get Pro, enter a Core key and you get Core. Normal install media like my TechNet ISO's are multi edition. They can install Core or Pro depending on what Product code you use. That download doesn't work that way, it also won't accept OEM keys. You need a Retail key to do the download. If I read what you said correctly, you have 8 Pro installed but your OEM key is a Core key. If that is true then yes, change key will not work as it will want another Pro key. You need to reinstall with the Core version of that download or get your hands on a Retail DVD. My TechNet 8.0 ISO will read and use my laptops 8.0 OEM BIOS key automatically. Its a Core key so that's what gets installed. My 8.1 TechNet ISO's won't use the 8.0 OEM key though, they want an 8.1 key. You can do this though to get around that. Activate retail Windows 8.1 with Windows 8 Product key.
      My System SpecsSystem Spec

  9. #9


    Posts : 10
    8.1/7


    Yes - you understand correctly I used a win 8 pro key to create the image I was able to install. But then I am left with a pro install I cannot downgrade.
    Like I said I need a core key AND create the image from a win 7 home premium edition for it to work (hopefully!). Now where to find a key I can borrow......
    *Mini Rant* Why does MS always make it so difficult to own legal software?

    BTW - when you say Technet ISOs, are you talking about the Windows 8 enterprise ed.?
      My System SpecsSystem Spec

  10. #10


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    No, I can get regular Windows 8 ISO's that will install 8 Core or 8 Pro on TechNet along with a separate Enterprise edition. I run 8.1 Enterprise on my laptop and 8.1 Pro on my desktop PC. The keys I get for Core and Pro are listed as Retail keys. That's how I know that download is edition specific. I tested it with a Pro key and a Core key and got two different downloads.
      My System SpecsSystem Spec

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