Windows 8 and 8.1 Forums


Win 8.1 Fresh Install Problems - cannot see SSD

  1. #11


    Posts : 10
    8.1/7


    Even if all drives are removed the machine is capable of booting to a recovery win 8 shell. When bringing up the boot options I can see an option "boot from EFI file".
    It appears that the recovery "shell" (complete with command prompt and regular recovery options) is stored in the bios chip.
    So it would appear that the "shell" is what is used to boot, and the shell is only capable of seeing the original hdd, and not the ssd.
    When inserting a usb boot drive. The "boot from EFI file" option returns 2 options to select. The one as described above and one that points to the usb.
    I can only conclude that there is a bug in the bios of this machine.
    I contacted hp support to explain that if I could not install a new drive it would be a problem if the drive fails. But of course they offered no help

      My System SpecsSystem Spec

  2. #12


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Quote Originally Posted by fstr View Post
    Even if all drives are removed the machine is capable of booting to a recovery win 8 shell. When bringing up the boot options I can see an option "boot from EFI file".
    It appears that the recovery "shell" (complete with command prompt and regular recovery options) is stored in the bios chip.
    So it would appear that the "shell" is what is used to boot, and the shell is only capable of seeing the original hdd, and not the ssd.
    When inserting a usb boot drive. The "boot from EFI file" option returns 2 options to select. The one as described above and one that points to the usb.
    I can only conclude that there is a bug in the bios of this machine.
    I contacted hp support to explain that if I could not install a new drive it would be a problem if the drive fails. But of course they offered no help
    I find that hard to believe. I'm not calling you a liar but I'm skeptical. With no drives connected select the "boot from EFI file" option and see what happens. If you create a bar bones Recovery thumb drive in Windows 8.1 its something like 300 MB. Way to big to fit in any BIOS I have seen so far. All my USB install thumb drives show those two options on my laptop that has a UEFI BIOS. One is UEFI mode and the other isn't. On my other PC's with regular BIOS I only get the one boot option for those drives.
    I'd look for a utility from the drive makers web site to Zero the drive and have another go.
      My System SpecsSystem Spec

  3. #13


    Posts : 10
    8.1/7


    Maybe not a liar but definitely and idiot
    OK so boot without any drive and I just get the message - no boot drive found. So I guess it does boot from the hdd. But then the same is true for the ssd - it does load the boot files from the ssd and then tell me it does not find the drive...

    ITO what I see in the boot options. Like you explained it lists the usb twice - one as UEFI and once s just regular old usb. But then there is also the option to boot from file. It lists this option whether I have to ssd or the hdd installed. And it also lists usb as one of the file options if inserted.

    Drive is a crucial m500. Seems there are no utilities available from Crucial to factory reset the drive. And unfortunately I do not have any other 7mm drives available for testing
      My System SpecsSystem Spec

  4. #14


    Posts : 279
    64-bit Windows 8.1 Pro


    The only option I can still see is to use the upgrade tool (which works) but run it from a win 7 home premium machine (which I have) and obtain a usable temporary non-pro key (which I do not have)
    Use these dummy keys to install 8.1, then activate it with your 8.0 key..

    Core: 334NH-RXG76-64THK-C7CKG-D3VPT
    Professional: XHQ8N-C3MCJ-RQXB6-WCHYG-C9WKB

    hope this helps
      My System SpecsSystem Spec

  5. #15


    Posts : 10
    8.1/7


    Based on your suggestion I moved from investigating the bios to looking at the drive. Seems the m500 have what is called PSID which is a sort of security key. And I think after the initial install of win 8.1 pro it associated the install with the key and loaded the key in the bios. Seems what is needed is PSID unlocker. Secure erase will not do it. And none is supplied.
      My System SpecsSystem Spec

  6. #16


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Isn't the PSID for encryption? I don't think its linked to your product key at all. I have two M4's in my laptop. I've switched from 8.0 to 8.1 Pro and am now running 8.1 Enterprise, all UEFI. My embedded OEM key is for 8.0 Core. I deleted partitions, recreated new ones and formatted them several times doing clean installs no problem. I know that doesn't help you but I thought I'd mention it.
      My System SpecsSystem Spec

  7. #17


    Posts : 10
    8.1/7


    When I said key in the previous post I meant the PSID key, not windows key. Without knowing the right verbiage, what I mean is that the PSID is associated with the install and the bios somehow associated the drive/psid/install with each other. Something like that...
    In any case, I ordered another drive with fast shipping. If I get time I will try a new install on a different drive tomorrow and report back.
    Thanks for the help
      My System SpecsSystem Spec

  8. #18


    Posts : 10
    8.1/7


    The mystery remains. With a brand new out of the box virgin drive, it is still not recognized by bios or win 8 iso
      My System SpecsSystem Spec

  9. #19


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    If the BIOS doesn't detect it no OS will see it. Sounds like a BIOS issue to me.
      My System SpecsSystem Spec

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