Windows 8 and 8.1 Forums


Can't update to Windows 8.1

  1. #1


    Posts : 5
    Windows 8

    Can't update to Windows 8.1


    I have been trying to update to windows 8.1 but keep failing.
    It tells me that I need to install the latest updates however I can't seem to do this.
    These are the updates required
    Click image for larger version
    Can anybody help

      My System SpecsSystem Spec

  2. #2


    Posts : 17
    windows 8 and 7


    your question is not clear.
    are you trying to upgrade to windows 8.1
    this way you cannot do it
    open store there you can see upgrade to windows 8.1
    back up all your data before commiting.
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8


    Quote Originally Posted by roodap View Post
    your question is not clear.
    are you trying to upgrade to windows 8.1
    this way you cannot do it
    open store there you can see upgrade to windows 8.1
    back up all your data before commiting.
    I go to store and when I try to upgrade I get this message every time, despite doing windows update
    Click image for larger version
      My System SpecsSystem Spec

  4. #4


    Posts : 22,565
    64-bit Windows 10


    Hello Diddlyidi,

    Just to clarify. Do you have all your Windows Updates installed? Specifically, the required KB2871389 and KB2917499 updates.

    Windows Update - Check for and Install in Windows 8

    Windows Update - View Update History Details - Windows 7 Help Forums


    See if OPTION ONE in the tutorial below may be able to help. Be sure to read all the notes and such in it to further help.

    Windows 8.1 - Update to from Windows 8

    Hope this helps for now,
    Shawn
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    Windows 8


    Nope still can't do it. When I try to install the 2 updates that it tells me I need it keeps failing.
    Is it worth all the worry, does Window 8.1 have many new features?

    Quote Originally Posted by Brink View Post
    Hello Diddlyidi,

    Just to clarify. Do you have all your Windows Updates installed? Specifically, the required KB2871389 and KB2917499 updates.

    Windows Update - Check for and Install in Windows 8

    Windows Update - View Update History Details - Windows 7 Help Forums


    See if OPTION ONE in the tutorial below may be able to help. Be sure to read all the notes and such in it to further help.

    Windows 8.1 - Update to from Windows 8

    Hope this helps for now,
    Shawn
      My System SpecsSystem Spec

  6. #6


    Posts : 22,565
    64-bit Windows 10


    What error message are you getting when you try to install the updates in Windows Updates?
      My System SpecsSystem Spec

  7. #7


    Posts : 5
    Windows 8


    This is what happens
    Click image for larger version

    Click image for larger version

    Click image for larger version

    I restart PC and check to see if they have been installed and they haven't. I disabled my anti virus software and the updates still didn't install
      My System SpecsSystem Spec

  8. #8


    Posts : 22,565
    64-bit Windows 10


    See if resetting Windows Update using OPTION TWO below may allow them to successfully install afterwards.

    Windows Update - Reset - Windows 7 Help Forums
      My System SpecsSystem Spec

  9. #9


    Posts : 5
    Windows 8


    I followed your instructions
    Using the .bat file didn't resolve the problem so used the Microsoft Fis tool and this is the result
    Click image for larger version
      My System SpecsSystem Spec

  10. #10


    Posts : 22,565
    64-bit Windows 10


    What AV program do you have installed. As a test, uninstall it, then see if you are able to install the Windows Updates.
      My System SpecsSystem Spec

Can't update to Windows 8.1
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