Windows 8 and 8.1 Forums


My computer seems to be rejecting Windows 8.1 free update?

  1. #1


    Posts : 4
    Windows 8

    My computer seems to be rejecting Windows 8.1 free update?


    Hi,

    I'm not exactly a computer genius, and even Windows 8 is kind of new to me, but when they offered the update to 8.1 for free, of course I wanted it. When I update, everything seems to work fine until everything is complete, then it takes me to a flat blue screen that says nothing with no options to do anything. I've sat on that screen for an hour and a half. If I manually restart the computer, it automatically restores back to Windows 8. I've tried this three times.

    Anyone have any idea?

    The computer is an ASUS laptop and DOES have quite a bit of programs on there. It also has some adware or something that messes with my Mozilla browser that I somehow can't get rid of with even a rootkit, so if that problem has an easy fix I'd be up to hearing that answer, too. :D

    Please help and thank you very much in advance.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Have you checked for update drivers, which need to be installed before the Windows 8.1 update.
    ASUSTeK Computer Inc. -Support-
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8


    No, I haven't. Where exactly do I look for that, if you don't mind me bothering you further?
      My System SpecsSystem Spec

  4. #4


    Posts : 4
    Windows 8


    ASUS's EASYupdate says I'm up to date, if that helps.
      My System SpecsSystem Spec

  5. #5


    Posts : 102
    Windows 8.1.1 Pro


    We need for information to effectively help you in both areas:

    First, what is the full make/model number of your laptop? Next, tell us what you have already done to try and address your malware issue? Also, please identify what you are using to protect your laptop (3rd-party AV, Windows Defender, MalwareBytes, etc.)?
      My System SpecsSystem Spec

  6. #6


    Posts : 4
    Windows 8


    A53SD-ES71 is the model number, it's an ASUS and the malware issue seems to only be in my browser. It continually changes my browser homepages back to a side called PortalDo, and before that it was a website called DO SEARCHES. It's nothing really that annoying but I still don't want it on my computer.

    Right now it is apparently no longer protected, but I thought I had Avast. I must have ran into an issue, but I don't seem to recall.
      My System SpecsSystem Spec

  7. #7


    Posts : 102
    Windows 8.1.1 Pro


    Your drivers are here:

    ASUS Service | North America

    Please read the comments regarding the need to update the NVIDIA drivers. I would take the initiative to review those requirements manually to ensure you are running the latest. There are also several BIOS updates available.

    Since your laptop is essentially unprotected at this point, I would focus more on cleaning that up before trying to update to Windows 8.1. Hopefully, you have made the manufacturer recovery discs so you can get a fresh start. If not, I would do a full scan with "something" to try and detect/isolate the malware. However, I will stop short of recommending a specific product because I have never been infected, so I am not the best source for making recommendations on "how to clean an infected laptop", so maybe someone else can assist you.
      My System SpecsSystem Spec

My computer seems to be rejecting Windows 8.1 free update?
Related Threads
Hey there, I just got the E-fun nextbook, and am also checking an ASUS transformer T100TA. I don't really have the cash for a bigger tablet, and don't "REALLY" need one anyway as I do most of my work on other workstations. I need this for quick notes, displaying pdfs and other documents, and...
After upgrading a Dell XPS One using both Intel HD 4000 and nVidia 640M graphics, the computer takes 5 minutes to restart. The restart screen immediately shows up after hitting the restart button. Then the screen goes black for 5 minutes. Afterwards the Dell logo shows up and everything starts...
I just got a message on my hp laptop this morning saying I had low disk space on my C drive, which is my primary drive but when I checked to see how much space was left it says I have 846gbs free out of 908gbs. Why would I get this message when it looks as if I have plenty of free space?
How to see other computer(s) in a free wifi spot area? The case: We have here 2 laptops (Win8) side by side in free wifi spot . I know that in such spots, for safety purposes I have to set my laptop not to share and mine is set accordingly… But how can I see the other laptop next to...
Hello, everyone. This is my first post. I have been in touch with Microsoft 3 times to ask this question and each time I get referred on to someone else. I would have thought that the answer would have been straight forward so I looked around and found you guys. I guess you can tell from the...
error: "Windows could not update the computer's boot configuration. Installation cannot proceed."Hi guys...em new member here so please guide me or tell me the solution to my problem...(i dont know where to start...so pelas accept my apology for not coneiyng u rightly but please response me) i...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook