Windows 8 and 8.1 Forums


Windows will not allow me to download 8.1 using Admin acct

  1. #1


    Posts : 30
    Windows 8.1 Update 1

    Windows will not allow me to download 8.1 using Admin acct


    Hey,

    I got my new computer in December, and for some reason, even though it was brand new out of the box, it did not come with the Windows 8.1 Update. I'd like to update my computer to 8.1 to keep it updated, but every time I try to download the update via the Store, I get an error saying I am not logged in as an administrator, even though I am.

    What should I do?

    EDIT: Please let me know if I should put any screenshots, specs, etc.
    Last edited by Michaelvas17; 10 Mar 2014 at 16:02.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Make sure your Windows 8 updates are up to date, before updating to Windows 8.1 & the OEM website for up to date drivers.
      My System SpecsSystem Spec

  3. #3


    Posts : 30
    Windows 8.1 Update 1


    Quote Originally Posted by theog View Post
    Make sure your Windows 8 updates are up to date, before updating to Windows 8.1 & the OEM website for up to date drivers.
    How should I check. I did make sure I had the KB2871389 update. Is there any other updates I should check for?
      My System SpecsSystem Spec

  4. #4


    Posts : 30
    Windows 8.1 Update 1


    Bump
      My System SpecsSystem Spec

  5. #5


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit
      My System SpecsSystem Spec

  6. #6


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    My other guess as to what's messing things up is the OEM installed antivirus? If its something other than Windows Defender try disabling it temporarily.
      My System SpecsSystem Spec

  7. #7


    Posts : 30
    Windows 8.1 Update 1


    Quote Originally Posted by alphanumeric View Post
    My other guess as to what's messing things up is the OEM installed antivirus? If its something other than Windows Defender try disabling it temporarily.
    The computer came with McAffe, but once it ran out, It kept coming up with this annoying pop-ups so I removed it. I am using Windows Defender.
      My System SpecsSystem Spec

  8. #8


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Are you logged in with a Live ID? Have you changed your UAC settings?
      My System SpecsSystem Spec

  9. #9


    Posts : 30
    Windows 8.1 Update 1


    Quote Originally Posted by alphanumeric View Post
    Are you logged in with a Live ID? Have you changed your UAC settings?
    Local Account set a Administrator.
      My System SpecsSystem Spec

  10. #10


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Quote Originally Posted by Michaelvas17 View Post
    Quote Originally Posted by alphanumeric View Post
    Are you logged in with a Live ID? Have you changed your UAC settings?
    Local Account set a Administrator.
    That may have something to do with it. Store Apps don't work when logged in with a local account, although I thought Microsoft waived that restriction for the 8.1 Store update.
    You might find some info here, Update to Windows 8.1: FAQ - Microsoft Windows Help
      My System SpecsSystem Spec

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