Windows 8 and 8.1 Forums


Can't Reset to Factory Settings

  1. #1


    The Deep South
    Posts : 463
    Windows 10 Pro 64-bit

    Can't Reset to Factory Settings


    Hello, I have a HP Envy x2, which I purchased refurbished with Windows 8 pre-installed. After I upgraded to Windows 8.1, I starter to notice many problems such as; the tablet wouldn't start all the time, the secure boot was disabled (but I fixed that), the app store doesn't work all the time, and Windows Update can't check for updates. The HP did not come with a recovery thumb drive or DVD. And I need "recovery media" to be able to refresh/reset my PC. I have tried multiple times to create a recovery drive, but my "Key" for Windows 8.1 is not valid and I do not know where my Windows 8 "Key" is. (By the way, I really don't know very much about Windows at all. Windows 8 is my first version of Windows.)

    Any help will be greatly appreciated.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    information   Information

    We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
    & made the Startup Repair CD. (Windows 8 only)
    Recovery Drive - Create with USB Flash Drive in Windows 8
    System Repair Disc - Create in Windows 8 (Windows 8 only)




    You can order the Microsoft official HP/Compaq OEM Recovery disks from the HP/Compaq OEM manufacturer's website.
    https://h10025.www1.hp.com/ewfrf/wc/...09543&sw_lang=
    How Do I Order or Download System Recovery Software? - YouTube
      My System SpecsSystem Spec

  3. #3


    Posts : 879
    Windows 10


    What error message appears when you try to Refresh or Reset Windows?

    Refresh Windows 8

    Reset Windows 8

    On the left side in Update & Recovery, click/tap on Recovery, click/tap on the Get started button under the Refresh your PC without affecting your files section on the right side
    OR

    On the left side in Update & Recovery, click/tap on Recovery, click/tap on the Get started button under the Remove everything and reinstall Windows section on the right side
      My System SpecsSystem Spec

  4. #4


    The Deep South
    Posts : 463
    Windows 10 Pro 64-bit


    Thank-you for getting back to me! I'm going to need to purchase a usb drive, according to the link, if I want to create the recovery media. Thank-you for your help!

    P.S: Should I mark the thread as solved?
      My System SpecsSystem Spec

  5. #5


    The Deep South
    Posts : 463
    Windows 10 Pro 64-bit


    It says, "There was a problem refreshing your PC. If you have a Windows installation or recovery media, insert it and restart from the media."
      My System SpecsSystem Spec

  6. #6


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Quote Originally Posted by Chuck38 View Post
    It says, "There was a problem refreshing your PC. If you have a Windows installation or recovery media, insert it and restart from the media."
    Insert the HP Recovery DVD/USB disk.

    You can order the Microsoft official HP/Compaq OEM Recovery disks from the HP/Compaq OEM manufacturer's website.
    https://h10025.www1.hp.com/ewfrf/wc/...09543&sw_lang=
    How Do I Order or Download System Recovery Software? - YouTube
      My System SpecsSystem Spec

  7. #7


    The Deep South
    Posts : 463
    Windows 10 Pro 64-bit


    Is there way that I can create a Recovery Drive? Isn't that what my Recovery Drive ( D: ) is for?
      My System SpecsSystem Spec

  8. #8


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Quote Originally Posted by Chuck38 View Post
    Is there way that I can create a Recovery Drive? Isn't that what my Recovery Drive ( D: ) is for?
    YES, If you have the HP Recovery Media Creator app installed.
      My System SpecsSystem Spec

  9. #9


    The Deep South
    Posts : 463
    Windows 10 Pro 64-bit


    And if I don't? I also can't open my Recovery Drive, am suppose to?
      My System SpecsSystem Spec

  10. #10


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Quote Originally Posted by Chuck38 View Post
    And if I don't? I also can't open my Recovery Drive, am suppose to?
    Have you made the Recovery DVD/USB disk.
      My System SpecsSystem Spec

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