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HELP-Reseting Factory Settings DELL Inspiron 660s-Windows

  1. #1


    Posts : 4
    Dell Inspiron 660s

    HELP-Reseting Factory Settings DELL Inspiron 660s-Windows


    I'm becoming so frustrated in trying to reset to factory settings my Dell Inspiron 660s that uses Windows 8. Some how my ex had downloaded a interface to make Windows 8 look like windows 7. It has virus on it that I just want to reset it. I have tried to reset thru going thru change pc settings-to general-to recovery. It gives me an error code of 800....???. So I restart it, hit F12 brings up a boot window where my options are Boot Manger (clicking on this takes me back to my desktop) Boot Setup is the 2nd options, then Diagnostics (which I have run and says nothing is wrong then takes me to my desktop) then I forget what the last option is. I have called Dell to help but they want $200 to help. I have googled out of my mind how to reboot myself. Any help will save this gals sanity since I am not too IT savvy but I have rebooted before.

    Thank you in advance. I wish I could just download a boot cd from the internet and do it that way. I have tried to hit F8 and nothing appears.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Have you made the OEM manufacturer's Recovery Disks?

    information   Information

    We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
    & made the Startup Repair CD. (Windows 8 only)
    Recovery Drive - Create with USB Flash Drive in Windows 8
    System Repair Disc - Create in Windows 8 (Windows 8 only)





    I would recommend you making the OEM manufacturer's Recovery DVD's or USB drive.
    Dell Windows 8 Recovery.
    Windows 8 - Recovery Media in 99 Seconds - YouTube
    Recovering Windows using the Dell Direct USB Key - YouTube
    Dell Direct USB Key Solution - YouTube
    Dell Recovery Mode - Making Recovery CD - YouTube
    Factory image restore method for Windows 8 (DBRM) | Dell US
    or
    You can order the Microsoft official OEM Recovery disks from the OEM manufacturer's website.
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Dell Inspiron 660s


    I have tried most of those steps when I get to general settings and i can refresh, recover, or advance it won't do any of those saying there was a problem. It gave me an error code starting 800####. My boot screen does not even look close to what was in the youtube video. After hitting F12 it looks like attached picture. Clicking on Windows Boot Manager takes me back to desktop screen, BIOS Setup takes me to setup options, then Diagnostics just runs says everything is ok and takes me to desktop screen.

    ng on
      My System SpecsSystem Spec

  4. #4


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Try making the Dell Recovery disk
    then
    try restore from the disk.
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Dell Inspiron 660s


    Which of your awesome links was that again, thanks again for all your information I'm so not IT smart but the idea paying $200 to fix this just boggles my mind.
      My System SpecsSystem Spec

  6. #6


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    Dell Inspiron 660s


    Quote Originally Posted by popeye View Post

    I did try this then it said unable to do due to some error code starting with 800##69 maybe? That I needed to go online with this error code to resolve.
      My System SpecsSystem Spec

  8. #8


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Quote Originally Posted by theog View Post
    Try making the Dell Recovery disk
    then
    try restore from the disk.
    Any error code when you run the disk?
      My System SpecsSystem Spec

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