Windows 8 and 8.1 Forums


Can't install Windows8.1, need administrator privileges

  1. #1


    Posts : 2
    Windows 8,64-bit

    Can't install Windows8.1, need administrator privileges


    I just bought this laptop last week. It came with Windows 8. When I go to the store to update to Windows 8.1, it tells me "You need to use an account with Administrator privileges to install Windows 8.1, try logging in with the user account of an administrator of this PC and trying the update again."

    I am the only user of this computer and it is an administrator account. Why can't I install?

      My System SpecsSystem Spec

  2. #2


    Posts : 56
    Windows 8.1 Pro x64 (6.3.9600)


    When you open a command prompt using "Run as administrator"

    Do you get

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.
    C:\WINDOWS\system32>
    or do you get something like

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.
    C:\Users\nebz>
      My System SpecsSystem Spec

  3. #3


    Oregon
    Posts : 3
    Windows 8

    same problem with my Dell R15


    I am running into the same problem. How does one open a command prompt as you say? Not a techie,,,
      My System SpecsSystem Spec

  4. #4


    On the Metro desktop, type cmd. Right click on Command Prompt then select Run as Administrator at the bottom.
      My System SpecsSystem Spec

  5. #5


    Oregon
    Posts : 3
    Windows 8


    Thanks for that... I get: c:/Windows/system32> when run as administrator.
      My System SpecsSystem Spec

  6. #6


    Posts : 11
    Windows 8.1 x64


    This has been a recurring problem for quite a lot of users. Please try the following:

    Navigate to Control Panel > Uninstall a program > View installed updates (located on the left pane) > Uninstall the Microsoft Update KB2871389

    Download and re-install the update manually using the following link: Update is available that prepares Windows 8 and Windows RT-based computers for the update to Windows 8.1 and Windows 8.1 RT

    Reboot your computer and access your Windows Store. You should be able to download the Windows 8.1 update.

    Source:
    Windows 8.1 will not download from the Store - Microsoft Community
      My System SpecsSystem Spec

  7. #7


    Posts : 2
    Windows 8,64-bit


    Uninstalling that update worked for me! It was a pain to find it, but it was accomplished!

    Thank you!
      My System SpecsSystem Spec

  8. #8


    Oregon
    Posts : 3
    Windows 8

    This Worked- Thanks!


    KASV- This was the solution.
    thank you. Wonder why Microsoft doesn't know about this.
      My System SpecsSystem Spec

Can't install Windows8.1, need administrator privileges
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