Windows 8 and 8.1 Forums

Windows 8.1 download error "We can't connect right now"

  1. #1

    Posts : 11
    Windows 8.1 x64

    Windows 8.1 download error "We can't connect right now"


    I'm currently trying to create a bootable Windows 8.1 disc for future clean installs, but because I have Windows OEM product key, i'm getting the following error "We can't connect right now. Check your internet connection and try again." when trying to download the Windows 8.1 ISO from Upgrade Windows with only a product key - Microsoft Windows Help

    After rummaging through some threads....
    Activate retail Windows 8.1 with Windows 8 Product key.
    Make a fresh installation of Windows 8
    How to obtain Windows 8.1 iso with Windows 8 OEM key. - Overclockers UK Forums
    Windows 8.1 Upgrade from Windows 7 Error: "We can't connect right now. Check your Internet connection and try again."
    Windows 8 Upgrade assistant "We can't connect right now"
    How to use the Windows 8 Upgrade Assistant
    Windows 8 Upgrade "we can't connect right now, please check - Microsoft Community
    Windows8-setup.exe Error: 0x803d0013 (We can't connect - Microsoft Community
    "We can't connect right now" Windows 8 download error - Microsoft Community

    There really hasn't been a solid workaround for those who have an OEM product key. Or maybe I'm missing something.

    I also read that the following generic key 334NH-RXG76-64THK-C7CKG-D3VPT has more than likely been blacklisted and this may be the reason i'm receiving the above message. Are there any current workarounds? I just want to create a simple bootable Windows 8.1 disc.

    OS: Microsoft Windows 8.1
    System Type: x64 (OEM)
    Version: 6.3.9600 Build 9600
    System Manufacturer/Model: Dell Inspiron 3520

      My System SpecsSystem Spec

  2. #2

    Posts : 879
    Windows 10

    Quote Originally Posted by Kasv View Post
    There really hasn't been a solid workaround for those who have an OEM product key.
    You can't download if you only have Windows 8/8.1 OEM product key.


    How to download and clean install Windows 8.1 if you have an OEM computer with UEFI firmware (BIOS) embedded Windows 8/8.1 product key. -> link
    Last edited by genet; 29 Nov 2014 at 02:54.
      My System SpecsSystem Spec

  3. #3

    Posts : 11
    Windows 8.1 x64

    Thanks genet.

    Just in case anyone else is in my position looking to clean install an OEM system, I found so great help here: The Windows 8.1 (& related) Repository
      My System SpecsSystem Spec

  4. #4

    Chicago, IL
    Posts : 6
    Windows 8.1 Pro

    Unfortunately the repository for Win 8.1 Pro is no longer valid.

    EDIT: Nevermind. The download was a magnet URL.
    Last edited by mel2000; 27 Apr 2014 at 00:12.
      My System SpecsSystem Spec

  5. #5

    Posts : 1
    8.1 7 and XP

    10th October 2014 and I have just been quoted the same generic key you have listed, by a microsoft advisor, as their 8.1 upgrade to my preinstalled 8 removed the Asus recovery F9 option. I too get the no internet connection screen. Looks like I'm still without an option to fresh install to fix my issues. If they think I'll be entertaining trying win10 when it comes out then they are mistaken.
    It seemed to me that their error in the upgrade to 8.1 and removing the Asus recovery option is not their issue and I should be asking Asus for a solution. I think their days are numbered. Android will wipe them out completely.

      My System SpecsSystem Spec

Windows 8.1 download error "We can't connect right now"
Related Threads
Hi all, So I'm kind of stuck.. I currently have the problem where I am in an endless cycle of "loading files" -> "Windows Boot Manager" (see: How To Boot Into Safe Mode On Windows 8 (The Easy Way)). I have tried to load all of the options -- and none successfully load. I also end up at...
Hello, Following the forum guidelines I am posting a compressed file from your SF Diagnostic tool. This was done shortly after a BSOD. Thanks for your support in helping me understand what is the cause of those frequent BSOD. Joce
Hi All. I'm running Windows 8.1 (standard/ home edition) and can't download a couple .exe files. I get "You'll need to provide administrator permission to copy to this folder". errors. I'm the only user on this computer and have administrator access. The file resides on mediafire and via my...
Hi guys, as the title suggests I am unable to download Windows 8 media via the provided Microsoft setup. I have contacted Microsoft on multiple occasions with multiple agents connecting to my computer via a remote connection and have been unable to fix the problem. They had the cheek to offer me a...
Hello Everyone ! I was trying to download Windows 8 pro ISO from microsoft using product key only(I have a genuine product key for Windows 8 pro 64 bit retail version), then, I got into ERROR "per block repair retry limit exeeded,file is corrupt" I tried some solution and then, another Error...
Each time I try the Windows 8 upgrade assistant I get the following error: "We can't connect right now...Check your Internet connection and try again". Apparently, a number of people are having this issue Steps to try and solve: Disabled AV and Firewall both software and the router firewall....
When i start my computer i get that error in the bottom left,i used hijackthis and this is the report: Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 10:23:07, on 27/07/2013 Platform: Unknown Windows (WinNT 6.02.1008) MSIE: Internet Explorer v10.0 (10.00.9200.16537) Boot mode: Normal...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook