Windows 8 and 8.1 Forums


Windows 8 Install, "Can't Find Media Driver"...

  1. #1


    Posts : 1
    windows8

    Windows 8 Install, "Can't Find Media Driver"...


    My computer crashed(?) and wouldn't go past the setup utility screen. I finally got my Windows 8 installation disc, now my computer is telling my it can't find a media driver. I need my laptop for school, so it's kind of important to get this problem fixed ASAP!! I'm not too computer savvy, so any help would be appreciated.

      My System SpecsSystem Spec

  2. #2


    Posts : 660
    windows 8.1


    From Microsoft support:"A required CD/DVD drive device driver is missing" or "A media driver your computer needs is missing" error message when you install Windows

    Article ID: 2755139
    Symptoms
    When you try to install Windows on a computer by using a Windows installation DVD or ISO file, you receive one of the following error messages.

    Note This issue occurs when you try to install Windows 7, Windows Server 2008 R2, Windows 8, or Windows Server 2012.

    Windows 7 or Windows Server 2008 R2

    Load Driver

    A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert it now.

    Note: If the Windows installation media is in the CD/DVD drive, you can safely remove it for this step




    Windows 8 or Windows Server 2012

    Load Driver

    A media driver your computer needs is missing. This could be a DVD, USB, or Hard disk driver. If you have a CD, DVD, or USB flash drive with the driver on it, please insert it now.

    Note: If the installation media for Windows in the DVD drive or on a USB drive, you can safely remove it for this step.


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    Cause
    This issue occurs for one of the following reasons:
    • The installation DVD is removed during the setup process.
    • A low-quality DVD was used to create the installation DVD.
    • The speed at which the installation DVD was burned was too fast.
    • The DVD drive cannot read the media.
    • The ISO file is corrupted.

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    Resolution
    To resolve this issue, use one of the following methods, as appropriate for your situation:

    To troubleshoot this issue, use one of the following methods, as appropriate for your situation:
    • Run the DVD on a different computer to determine whether the DVD works correctly.
    • Test your DVD drive by using an official Windows installation DVD.
    • Attach the ISO file to a virtual machine to check whether it is corrupted.
      My System SpecsSystem Spec

Windows 8 Install, "Can't Find Media Driver"...
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