Windows 8 and 8.1 Forums


Unable to use built-in ASUS recovery partition

  1. #1


    Posts : 35
    Windows 8.1

    Unable to use built-in ASUS recovery partition


    Hey everyone

    Alright, so my ASUS laptop has been getting a little slow lately, so I decided to reinstall. Now I know my PC has an ASUS recovery partition, which reïnstalls the pc with all the tools, drivers etc, since I've used it before.
    But now when I restart the computer and press F9 and reset, it doesn't work. This is what I do:
    Click image for larger version
    Click image for larger version
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    This is where it was supposed to give me the option to restore whole drive or just install windows to the primary partition. But now it asks for a CD, which I don't have. This PC never used to have a recovery CD, just a recovery partition.

    Then, I read somewhere I could do the same from inside Windows 8, so I tried that as well by going to the charms bar, then Settings and then "Change PC settings". Then I selected "Update and recovery" from the left, and then went to Recovery, where I pressed the button to remove everything and reinstall windows. This is what I got:
    Click image for larger version

    So, I tried to see if EaseUs Partition manager showed the recovery partition. I started ASUS and these are the partitions it found:
    Click image for larger version

    I saw it found both a "Recovery" partition and a "Restore" partition. Now I assume the Recovery partition is the one Windows 8 boots into, and the Restore partition is the one created by ASUS. So, these are the contents of the Recovery partition:
    Click image for larger version

    And these are the contents of the Restore partition:
    Click image for larger version

    As you can see outlined in red, it does contain an install.wim file, so I know the recovery data is there. However the Windows 8 recovery environment just isn't able to find it.

    So I'm lost here. Does anyone have an idea on what I could do to make the recovery partition work again? If any system information is needed, I'll be happy to provide.
    Thank you very much in advance!

    PS: If this is in the wrong category, I'm sorry, I couldn't find one related to recovery so I decided to place it in here :P

      My System SpecsSystem Spec

  2. #2


    Sydney, Nova Scotia, Canada
    Posts : 6,483
    Windows 10 Education 64 Bit


    Have you repartitioned that drive in any way since you got it? If yes, that likely broke the link to the factory recovery partition. All your left with now is the basic refresh reset options that ask for your install media. It sounds like Windows can only see the small windows recovery partition. I don't know the answer though as to how you make use of it now.
      My System SpecsSystem Spec

  3. #3


    Posts : 35
    Windows 8.1


    Thanks for your reply

    Yes I did, the laptop came with a C and D partition, one for the OS and programs and another for my DATA. I've resized my D partition a couple of times, and I've recently merged my C and D partitions as I've purchased an external drive.

    I guess that could have messed up the recovery, however it didn't get wiped, the partition is still there and it seems to be intact. Isn't there any way I can point windows to the right partition?

    I've also found the command "reagentc", which is supposed to allow you to edit the Windows Recovery Environment settings, however it constantly returns an error 3 whenever I try to use it. However it does have an argument that allows you to point windows to where the install.wim file is located, which is "reagentc /setosimage", however I do not know how to point it to a hidden partition such as the "Restore" partition.
      My System SpecsSystem Spec

  4. #4


    Sydney, Nova Scotia, Canada
    Posts : 6,483
    Windows 10 Education 64 Bit


    Your right, its not wiped. Its just that the factory link to it is missing. I would think it may be still usable but I have no experience with the commands you mentioned. You'll just have to wait for an IT type guy to chime in.
      My System SpecsSystem Spec

  5. #5


    Posts : 35
    Windows 8.1


    Alright, well anyway thanks for the help. I think I'll have to wait since I'm not looking forward to the process of installing all my drivers manually.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Is this a OEM manufacturer's PC with Pre-installed Windows 8 or 8.1?

    If Windows 8, have you updated to Windows 8.1.
      My System SpecsSystem Spec

  7. #7


    Posts : 35
    Windows 8.1


    Yes the PC came pre-installed with Windows 8. I've recently updated to Windows 8.1, and I've read somewhere that Windows 8.1 might wipe the ability to recover, although I'm not sure about that, or how to fix it. So could that be the problem?
      My System SpecsSystem Spec

  8. #8


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    A Windows 8.1 RESET/REFRESH will not use a Windows 8 Recovery Partition.
      My System SpecsSystem Spec

  9. #9


    Posts : 35
    Windows 8.1


    Okay, so what do you suggest me to do? I'm really lost here, I have no idea how to fix it. Otherwise I suppose I'll just have to contact support.
      My System SpecsSystem Spec

  10. #10


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    You can order the Microsoft official OEM Recovery disks from the ASUS OEM manufacturer's website.
    http://us.estore.asus.com/index.php?..._detail&p=2860
    http://us.estore.asus.com/index.php?..._detail&p=5189

    https://serviceshop.asus.com/
      My System SpecsSystem Spec

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