Windows 8 and 8.1 Forums


Unable to use built-in ASUS recovery partition

  1. #501


    Posts : 2
    Windows 8


    Quote Originally Posted by Qub1 View Post
    I've thought about that, but since they are $50 and I have a perfectly good recovery image sitting right there I really think it would be a waste of money. But, I suppose if I can't get the partition to work I'll have to.
    okay so check this out, i had microsoft and ASUS on live chat at same time as one told me to talk to the other, i told them i would have probably be able to resolve this whole problem by purchasing Linux and cabaaaammm they send me the fix program that ASUS had told me they didn't have in the beginning of our conversation....


    Chat transcript


    Full Name: Kevin
    E-mail:
    Phone:
    Existing Case# or RMA#:
    Serial Number or Model Name: Asus v550ca
    Product Type: Notebook
    Reason for your chat: windows 8
    Chat Server Server 2



    Tamara M. Thu, 09/10/15 06:26:41 am America/Indianapolis

    Hello Kevin , thank you for contacting ASUS support. Please give me a few moments to review your information. I will be with you shortly.




    Kevin 06:27:20 am

    I have having problems with reinstalling windows 8 to this system




    Tamara M. 06:28:02 am

    Hi Ken how are you dojng today?




    Kevin 06:28:24 am

    i have the product key and the oem key, i am online live chat with Microsoft right now and they are telling me you have the installation disk
    i'm good




    Tamara M. 06:29:51 am

    I do apologize, Kevin, we do not have recovery Media for Windows 8.




    Kevin 06:30:12 am

    OEM is XXXXX-XXXXX-XXXXX-AAOEM
    so this computer is useless unless i buy a new version of windows again?




    Tamara M. 06:31:26 am

    You may also send the unit in for servicing.




    Kevin 06:31:44 am

    and cost how much?




    Tamara M. 06:31:51 am

    May I have the following information about your product please? Serial Number: Operating System: Country:




    Kevin 06:32:43 am

    XXXXXXXXXXXXXXX
    Windows 8
    United States




    Tamara M. 06:33:24 am

    Thank you for that information.
    When was the unit purchased?




    Kevin 06:34:01 am

    I'm not sure
    most likely the warranty has ended i'm sure
    6/4/2013 maybe




    Tamara M. 06:34:54 am

    Yes, I do see that the unit is ot of warranty.




    Kevin 06:35:17 am

    so cost is as much as purchasing a new version of Windows




    Tamara M. 06:36:32 am

    The estimate service cost for this problem is $195.00 (USD). Shipping and labour is included in this cost. Please note that the actual service cost could be higher than calculated. This estimate is an average only. The unit can be sent into ASUS and the problem assessed by our technicians. The examination is at absolutely no cost to you. After our technicians’ assessment, you will be contacted by an ASUS representative regarding the actual cost of the servicing.
    Please be advised this is just a flat rate.




    Kevin 06:37:21 am

    LOL funny, I can get Windows 10 from microsoft cheaper then that, amazing how this works



    Tamara M. 06:37:30 am

    Kevin, I do apologize our systems are currently undergoing upgrades to serve you better. I am unable to provide you with a case number or a RMA number.
    I do apologize for the inconvenience caused.
    Did you have any other questions for me today?




    Kevin 06:38:10 am

    should i purchase Linux from now on?





    Tamara M. 06:38:33 am

    I am sorry you feel that way, Kevin.
    I am a Windows fan.




    Kevin 06:39:45 am

    after updating to 8.1 and can't go back to 8 cause of virus and have to repurchase version of windows to fix or spend 200 for Asus to fix, i'm not so much a fan anymore of Windows




    Tamara M. 06:39:58 am

    There is a software that can help with this issue.




    Kevin 06:40:51 am

    wouldn't have got it with Linux to begin with to have to purchase yet another software, thanks for your help but I should have just listened to my friend about linux in the first place, have a great day


    Tamara M. 06:41:00 am

    Here's the link: http://dlcdnet.asus.com/pub/ASUS/nb/Apps/ASUSRecovery_V...
    Please copy and paste the link above to download the driver. If you are using Google Chrome browser, the file will be downloaded automatically. If you're using Internet Explorer, you will be prompted to “Open" or "Save" the file, you may save the file to your desktop.
    Step 1: Open the file downloaded and look for the “Setup” file, the file type should be an “Application”. Step 2: Double click on the “Setup” file to run the application. Step 3: Once installation has been completed, restart the system.
    This is assist in recovery of the recovery partition, so that you are able to Reset the unit.











      My System SpecsSystem Spec

  2. #502


    Posts : 2
    Windows 8


    okay so check this out, i had microsoft and ASUS on live chat at same time as one told me to talk to the other, i told them i would have probably be able to resolve this whole problem by purchasing Linux and cabaaaammm they send me the fix program that ASUS had told me they didn't have in the beginning of our conversation....


    Chat transcript


    Full Name: Kevin
    E-mail:
    Phone:
    Existing Case# or RMA#:
    Serial Number or Model Name: Asus v550ca
    Product Type: Notebook
    Reason for your chat: windows 8
    Chat Server Server 2



    Tamara M. Thu, 09/10/15 06:26:41 am America/Indianapolis

    Hello Kevin , thank you for contacting ASUS support. Please give me a few moments to review your information. I will be with you shortly.




    Kevin 06:27:20 am

    I have having problems with reinstalling windows 8 to this system




    Tamara M. 06:28:02 am

    Hi Ken how are you dojng today?




    Kevin 06:28:24 am

    i have the product key and the oem key, i am online live chat with Microsoft right now and they are telling me you have the installation disk
    i'm good




    Tamara M. 06:29:51 am

    I do apologize, Kevin, we do not have recovery Media for Windows 8.




    Kevin 06:30:12 am

    OEM is XXXXX-XXXXX-XXXXX-AAOEM
    so this computer is useless unless i buy a new version of windows again?




    Tamara M. 06:31:26 am

    You may also send the unit in for servicing.




    Kevin 06:31:44 am

    and cost how much?




    Tamara M. 06:31:51 am

    May I have the following information about your product please? Serial Number: Operating System: Country:




    Kevin 06:32:43 am

    XXXXXXXXXXXXXXX
    Windows 8
    United States




    Tamara M. 06:33:24 am

    Thank you for that information.
    When was the unit purchased?




    Kevin 06:34:01 am

    I'm not sure
    most likely the warranty has ended i'm sure
    6/4/2013 maybe




    Tamara M. 06:34:54 am

    Yes, I do see that the unit is ot of warranty.




    Kevin 06:35:17 am

    so cost is as much as purchasing a new version of Windows




    Tamara M. 06:36:32 am

    The estimate service cost for this problem is $195.00 (USD). Shipping and labour is included in this cost. Please note that the actual service cost could be higher than calculated. This estimate is an average only. The unit can be sent into ASUS and the problem assessed by our technicians. The examination is at absolutely no cost to you. After our technicians’ assessment, you will be contacted by an ASUS representative regarding the actual cost of the servicing.
    Please be advised this is just a flat rate.




    Kevin 06:37:21 am

    LOL funny, I can get Windows 10 from microsoft cheaper then that, amazing how this works



    Tamara M. 06:37:30 am

    Kevin, I do apologize our systems are currently undergoing upgrades to serve you better. I am unable to provide you with a case number or a RMA number.
    I do apologize for the inconvenience caused.
    Did you have any other questions for me today?




    Kevin 06:38:10 am

    should i purchase Linux from now on?





    Tamara M. 06:38:33 am

    I am sorry you feel that way, Kevin.
    I am a Windows fan.




    Kevin 06:39:45 am

    after updating to 8.1 and can't go back to 8 cause of virus and have to repurchase version of windows to fix or spend 200 for Asus to fix, i'm not so much a fan anymore of Windows




    Tamara M. 06:39:58 am

    There is a software that can help with this issue.




    Kevin 06:40:51 am

    wouldn't have got it with Linux to begin with to have to purchase yet another software, thanks for your help but I should have just listened to my friend about linux in the first place, have a great day


    Tamara M. 06:41:00 am

    Here's the link: http://dlcdnet.asus.com/pub/ASUS/nb/Apps/ASUSRecovery_V...
    Please copy and paste the link above to download the driver. If you are using Google Chrome browser, the file will be downloaded automatically. If you're using Internet Explorer, you will be prompted to “Open" or "Save" the file, you may save the file to your desktop.
    Step 1: Open the file downloaded and look for the “Setup” file, the file type should be an “Application”. Step 2: Double click on the “Setup” file to run the application. Step 3: Once installation has been completed, restart the system.
    This is assist in recovery of the recovery partition, so that you are able to Reset the unit.
      My System SpecsSystem Spec

  3. #503


    Posts : 14
    windows


    Hello Gentlemen,
    New member here, with what is looking like the same problem, or at least derivative of the same problem that you guys have been fixing for 51 pages (on my browser at least) ... Can anyone navigate me to the key points or something? is this shane757575 fix link the big fix that fixes everything? (by the way I believe that Microsoft is somewhat evil... some day Linux will save the world but until then windows is easier to use much of the time unless u r guru linux guy.)
    I realize that most of you guys that understand this all are probably bored by now as the thread is over a year old. ... I read about the first 5 pages ( i started with reading the lenovo thread... but later and since I am working with a messed up recovery on ASUS laptop I am now trying to figure out how this thread will work for me... but reading it is not like reading an organized thought... just the opposite... though i do see many signs that success is possible... ANY TIPS ON HOW TO GET TO MY GOAL MORE QUICKLY? WHAT SECTIONS TO READ?
      My System SpecsSystem Spec

  4. #504


    Posts : 7
    window 8.1

    Recoery Partion in ASUS not working properly


    The recovery files are still here (see image below)
    It's not properly working for me
    Click image for larger version

    I did use ASUS recovery tool -->Link (for Windows 8.1)
    Got no luck I got this message
    Click image for larger version

    This is what I found in ReAgent.xml file
    Code:
    <?xml version='1.0' encoding='utf-8'?>
    
    <WindowsRE version="2.0">
      <WinreBCD id="{a1f5d3b8-65ba-11e5-9525-992d9b137e8c}"/>
      <WinreLocation path="\Recovery\WindowsRE" id="0" offset="400422862848" guid="{89bed6c0-3a90-4fa0-b6a7-913d47f07ebb}"/>
      <ImageLocation path="" id="0" offset="0" guid="{00000000-0000-0000-0000-000000000000}"/>
      <PBRImageLocation path="" id="0" offset="0" guid="{00000000-0000-0000-0000-000000000000}" index="0"/>
      <PBRCustomImageLocation path="" id="0" offset="0" guid="{00000000-0000-0000-0000-000000000000}" index="0"/>
      <InstallState state="1"/>
      <OsInstallAvailable state="0"/>
      <CustomImageAvailable state="0"/>
      <IsAutoRepairOn state="1"/>
      <WinREStaged state="0"/>
      <OperationParam path=""/>
      <OsBuildVersion path="9600.17415.amd64fre.winblue_r4.141028-1500"/>
      <OemTool state="0"/>
      <IsServer state="0"/>
      <DownlevelWinreLocation path="" id="0" offset="0" guid="{00000000-0000-0000-0000-000000000000}"/>
      <IsWimBoot state="0"/>
      <ScheduledOperation state="4"/>
    </WindowsRE>
    Does this mean anything to the recovery partition?
      My System SpecsSystem Spec

  5. #505


    Posts : 2,676
    Windows 3.1 > Windows 10


    the RecoveryImage Folder is sitting in the Recycle Bin on partition 8
    you need to assign a drive letter and RESTORE those folders...
    Then try the ASUS BackTracker tool again..

    ASUS USA
      My System SpecsSystem Spec

  6. #506


    Posts : 2
    Win8.1/Win 10

    Help for restore my PC


    Hi to all, i've a litle porble with my asus S500CA, this is My scenary
    the NB shipped out with Win8, update to 8.1, and reupdate to Win10, but I whis to come back to Win8.1, but i cannot do this...the AsusRecovery don't works, also Backtracker, but the F9 works but not recover my NB, same error, all programs say to Me a partition is missing for recovery, restore aborted.

    Now my situation is this:

    ReAgent.xml
    <?xml version='1.0' encoding='utf-8'?>

    <WindowsRE version="2.0">
    <WinreBCD id="{4c7d7770-8f3e-11e2-b282-d830219f0a73}"/>
    <WinreLocation path="\Recovery\WindowsRE" id="0" offset="315621376" guid="{dc9eb263-3b9e-41d0-b370-bab1e79722c6}"/>
    <ImageLocation path="" id="0" offset="0" guid="{00000000-0000-0000-0000-000000000000}"/>
    <PBRImageLocation path="\RecoveryImage" id="0" offset="478622515200" guid="{dc9eb263-3b9e-41d0-b370-bab1e79722c6}" index="2"/>
    <PBRCustomImageLocation path="" id="0" offset="0" guid="{00000000-0000-0000-0000-000000000000}" index="0"/>
    <InstallState state="1"/>
    <OsInstallAvailable state="1"/>
    <CustomImageAvailable state="0"/>
    <IsAutoRepairOn state="1"/>
    <WinREStaged state="0"/>
    <OperationParam path=" -continue"/>
    <OsBuildVersion path="10240.16384.amd64fre.th1.150709-1700"/>
    <OemTool state="0"/>
    <IsServer state="0"/>
    <DownlevelWinreLocation path="\Recovery\WindowsRE" id="0" offset="315621376" guid="{dc9eb263-3b9e-41d0-b370-bab1e79722c6}"/>
    <IsWimBoot state="0"/>
    <ScheduledOperation state="17"/>
    </WindowsRE>

    reagentc /info
    Informazioni di configurazione per Ambiente ripristino Windows
    e la reimpostazione del sistema:

    Stato Ambiente ripristino Windows: Enabled
    Percorso Ambiente ripristino Windows: \\?\GLOBALROOT\device\harddisk0\partition2\Recovery\WindowsRE
    Identificatore dati di configurazione di avvio (BCD): 4c7d7770-8f3e-11e2-b282-d830219f0a73
    Percorso immagine di ripristino: \\?\GLOBALROOT\device\harddisk0\partition7\RecoveryImage
    Indice immagine di ripristino: 2
    Percorso immagine personalizzata:
    Indice immagine personalizzata: 0


    DISKPART> list volume

    Volume ### Let. Etichetta Fs Tipo Dim. Stato Info
    --------- --- ----------- ----- ---------- ------- --------- --------
    Volume 0 C OS NTFS Partizione 185 Gb Integro Avvio
    Volume 1 D DATA NTFS Partizione 258 Gb Integro
    Volume 2 SYSTEM FAT32 Partizione 300 Mb Integro Sistema
    Volume 3 Recovery NTFS Partizione 900 Mb Integro Nascosto
    Volume 4 NTFS Partizione 450 Mb Integro Nascosto
    Volume 5 Restore NTFS Partizione 20 Gb Integro Nascosto

    Error from the AsusRecovery 3.001

    Click image for larger version

    Partition Guru Snapshot
    Click image for larger version

    If someone need more info, please ask and will be publish.

    Thanks in advance
    Anto
    Last edited by anto2k1; 17 Oct 2015 at 07:18. Reason: Wrong terms...sorry
      My System SpecsSystem Spec

  7. #507


    Posts : 2,676
    Windows 3.1 > Windows 10


    If you get it to reset it will be back to Factory Windows 8

    You seem to have the recovery image registered correctly (partition 7)

    But the ASUS program is not finding the image

    Try > control panel > recovery > create a recovery drive.. Should give you the option "copy the recovery partition from PC to the recovery drive"
      My System SpecsSystem Spec

  8. #508


    Posts : 2
    Win8.1/Win 10


    Quote Originally Posted by KYHI View Post
    If you get it to reset it will be back to Factory Windows 8

    You seem to have the recovery image registered correctly (partition 7)

    But the ASUS program is not finding the image

    Try > control panel > recovery > create a recovery drive.. Should give you the option "copy the recovery partition from PC to the recovery drive"

    I'm sorry...nothing to do...same error, partition not found for recovery...
    Any other suggest?

    Anto
      My System SpecsSystem Spec

  9. #509


    Venezuela
    Posts : 1
    Windows 7, Windows 8.1


    Really appreciate your help guys, all of you who helped.

    After banging for a while got my Asus computer restoring now on 45% with #462
    Thanks Marcus

    Has anyone tried the Asus Recovery Utility specifically designed for users who are unable to downgrade? Does it work? Here's the link ASUSTeK Computer Inc. -Support- Drivers and Download ASUS Recovery

    Also, the Asus FAQ article about downgrading issues and Asus Recovery ASUSTeK Computer Inc. -Support-
      My System SpecsSystem Spec

  10. #510


    Posts : 1
    windows 8


    Hello, I am a newbie here.

    I have a question on UEFI boot on Asus S56C. My Harddrive crash, and I downloaded the windows 8 install on the USB, and was trying
    to reinstall windows. From what I read so far, the UEFI is supposed to supply the Key for the windows, but it did not.

    I can still read the recovery partition on the Harddrive, but don't know how to get the key.

    Anyway I can retrieve the information or proceeds with the windows reinstall ?

    Thanks
      My System SpecsSystem Spec

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Unable to use built-in ASUS recovery partition
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