Windows 8 and 8.1 Forums


Unable to use built-in ASUS recovery partition

  1. #491


    Posts : 5
    windows 10


    Hi Guys,

    Spent 2 days on this with no good news. Story goes as follows, got a new Asus UX303LN which came with win 8.1 (can't remember which flavor!). I proceeded to perform an upgrade to windows 10 via the windows prompt. Upgrade went great but I wanted a fresh install of windows 10. so I made sure it was activated and then did a clean install via the media creation tool. Now, i'm on a fresh install on windows 10 but it just wont activate! So i'm trying to go back to a factory default installation and it keeps telling me it can't find the installation media! I didn't delete any partitions and I've checked that the recovery partitions are there. I'll post some of my info here for reference :

    DISKPART> list part

    Partition ### Type Size Offset
    ------------- ---------------- ------- -------
    Partition 1 System 100 MB 1024 KB
    Partition 2 Recovery 900 MB 101 MB
    Partition 3 Reserved 128 MB 1001 MB
    Partition 4 Primary 200 GB 1129 MB
    Partition 5 Primary 710 GB 201 GB
    Partition 6 Recovery 20 GB 911 GB
    C:\Windows\system32>reagentc /info
    Windows Recovery Environment (Windows RE) and system reset configuration
    Information:

    Windows RE status: Enabled
    Windows RE location: \\?\GLOBALROOT\device\harddisk0\partition2\Recove
    ry\WindowsRE
    Boot Configuration Data (BCD) identifier: 3b833b12-a6a5-11e4-a4d5-e351342d27
    f0
    Recovery image location: \\?\GLOBALROOT\device\harddisk0\partition6\Recove
    ryImage
    Recovery image index: 1
    Custom image location:
    Custom image index: 0

    REAGENTC.EXE: Operation Successful.
    DISKPART> select disk 0

    Disk 0 is now the selected disk.

    DISKPART> select par 6

    Partition 6 is now the selected partition.

    DISKPART> assign letter=R

    DiskPart successfully assigned the drive letter or mount point.

    DISKPART> exit

    Leaving DiskPart...

    C:\Windows\system32>r:

    R:\>dir /a
    Volume in drive R is Restore
    Volume Serial Number is 8C73-DA75

    Directory of R:\

    09/01/2015 06:57 AM <DIR> Recovery
    01/28/2015 01:15 PM <DIR> RecoveryBoot
    08/30/2015 01:39 AM <DIR> RecoveryImage
    01/28/2015 12:26 PM <DIR> System Volume Information
    0 File(s) 0 bytes
    4 Dir(s) 9,053,032,448 bytes free

    R:\>cd RecoveryImage

    R:\RecoveryImage>dir /a
    Volume in drive R is Restore
    Volume Serial Number is 8C73-DA75

    Directory of R:\RecoveryImage

    08/30/2015 01:39 AM <DIR> .
    08/30/2015 01:39 AM <DIR> ..
    08/30/2015 01:39 AM 322 DONOTREPLACE.txt
    01/28/2015 01:26 PM 11,753,605,411 install.wim
    2 File(s) 11,753,605,733 bytes
    2 Dir(s) 9,053,032,448 bytes free

    R:\RecoveryImage>
    I've gone through this whole thread I've tried all the suggestions that I thought might work but no go so far. Asus backtracker doesn't work. Keeps saying that it only works on an asus notebook. The asus recovery utility gives the same issue, that it doesn't find any media but the wim file is there. The other option I can think of would be to build the wim file into a bootable usb disk using the SIW2 file. Hope you guys can help!

      My System SpecsSystem Spec

  2. #492


    Posts : 879
    Windows 10


    @poiupoiu:

    Step One:

    How to download and clean install Windows 8.1 if you have an OEM computer with UEFI firmware (BIOS) embedded Windows 8/8.1 product key. -> link

    Step Two:

    To Upgrade to Windows 10 with USB Installation Media

    7. Run the setup.exe file to start Windows 10 Setup. (see screenshot below)

      My System SpecsSystem Spec

  3. #493


    Posts : 5
    windows 10


    Hi Genet, thanks downloading win 8.1 installation now and will try. So what you're saying is there is no way for me to use the restore partition in my notebook to restore to factory defaults since i'm not on Windows 10 Clean install?
      My System SpecsSystem Spec

  4. #494


    Posts : 879
    Windows 10


    Quote Originally Posted by poiupoiu View Post
    is there is no way for me to use the restore partition in my notebook to restore to factory defaults
    It should work somehow (by manually copying the recovery image, etc.), but I do not know how to do it.

    So this is easy to do:

    1. Clean install Windows 8.1 from USB flash drive.

    2. You do not have to install any updates from Windows Update.

    3. To Upgrade to Windows 10 with USB Installation Media

    "7. Run the setup.exe file to start Windows 10 Setup."
      My System SpecsSystem Spec

  5. #495


    Posts : 2,673
    Windows 3.1 > Windows 10


    As long as the windows 8/8.1 Recovery Image Partition is still intact - yes you can create factory recovery media manually

    Some OEM's even make the recovery image partition bootable
      My System SpecsSystem Spec

  6. #496


    Posts : 5
    windows 10


    Quote Originally Posted by genet View Post
    Quote Originally Posted by poiupoiu View Post
    is there is no way for me to use the restore partition in my notebook to restore to factory defaults
    It should work somehow (by manually copying the recovery image, etc.), but I do not know how to do it.

    So this is easy to do:

    1. Clean install Windows 8.1 from USB flash drive.

    2. You do not have to install any updates from Windows Update.

    3. To Upgrade to Windows 10 with USB Installation Media

    "7. Run the setup.exe file to start Windows 10 Setup."
    Thanks Genet, using the USB Installation Media comes up with a window asking me for the Product Key and i can't skip it. I've checked and my windows 8.1 is 'permanantly activated' (Asus OEM windows single language). Is there a reason why its asking? If i can't skip the product key check, i'll have to download the whole windows 10 installation again.

    Hi KYHI, i've been trying to find a way to create factory recovery media manually and have failed miserably. How can i go about doing it?
      My System SpecsSystem Spec

  7. #497


    Posts : 879
    Windows 10


    Quote Originally Posted by poiupoiu View Post
    using the USB Installation Media comes up with a window asking me for the Product Key and i can't skip it. I've checked and my windows 8.1 is 'permanantly activated' (Asus OEM windows single language). Is there a reason why its asking?
    You have downloaded the wrong version.

    I do not know which version you need to download.

    Windows 10 Home
    -or-
    Windows 10 Home Single Language

    https://www.microsoft.com/en-us/windows/windows-10-faq

    What edition of Windows will I get as part of this free upgrade?

    From Edition: Windows 8.1 x) To Edition: Windows 10 Home

    x) Also applies to Windows 8.1 country specific editions, Windows 8.1 Single Language, Windows 8.1 with Bing.

    Click image for larger version
      My System SpecsSystem Spec

  8. #498


    Posts : 5
    windows 10


    Yup, you're right genet, apparently i'm supposed to be using windows 10 Home Single Language... even microsoft is confused as their faq says win 8.1 home single language upgrades to win 10 home. So that parts all good.. if i upgrade or install win10 home single language, it activates.

    the other issue of being unable to restore to factory settings got fixed when i reinstalled win 8.1 thru the media creation toolkit flash drive. For some reason the option to restore to factory settings came up and worked just fine after installation.

    Thanks Genet!
      My System SpecsSystem Spec

  9. #499


    Posts : 1
    Windows 8


    Thanks "SIW2" for all your help!! Also thank everyone else in this this forum! I was able to restore the factory Windows 8 image from my ASUS laptop! After upgrading to Windows 8, the "Refresh" and "Reset" features were corrupted. I had to use SIW2 tools to extract the "install.wim" file and restore original Windows 8 OS.
      My System SpecsSystem Spec

  10. #500


    Posts : 5
    windows 10


    Any chance i can get hold of the SIW2 tool? Seems like a great tool to have in case anything goes wrong again!
      My System SpecsSystem Spec

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Unable to use built-in ASUS recovery partition
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