Windows 8 and 8.1 Forums


Unable to use built-in ASUS recovery partition

  1. #411


    Posts : 6
    Win 8.1


    Thanks Kyhi.

    Here's the whole story: After the 8.1 update I decided to go back to factory settings. At that time I didn't know about the mess the upgrade would do to the restore/reset process at that time. So I hit the Reset button. It all started well when around 80% of the restoration the process aborted and I got the message saying that the reset process encountered a problem and could not continue and was taken back to the screen where you choose to continue to Windows 8.1, start the Reset process or go to Advanced Options screen. Well, obviously after having reached 80% of the restoration process that meant the previous installation was long gone and - as we all know - reset was no longer an option.

    Long story short, my current situation is that I don't have any Windows installed on the C: drive (partition 4) and can't use the reset/restore process that was broken by the 8.1 update (asks for media blah blah). Therefore, I can't use reagentc as it won't work with any WinPE I have tried (it's not even in there).

    Any thoughts?

      My System SpecsSystem Spec

  2. #412


    Posts : 2,635
    Windows 3.1 > Windows 10


    do you have access to another windows 8 PC from which you can create recovery media?

    was your system booted UEFI or legacy??

    what version of windows 8 and what arch?

    what size is the install.wim in the recovery partition??

    do you really want to reinstall windows 8 with all the factory bloatware and then upgrade to windows 8.1 via the store?

    You could just download and create windows 8.1 setup media and do a clean install of 8.1..

    Create installation media for Windows 8.1 - Windows Help

    Note: the factory recovery partition is usually the last partition... With that said, when you get to the setup partition screen, you can remove every partition, EXCEPT the recovery partition, and tell windows setup to use the unallocated space above the recovery partition..

    that will allow a clean install of windows 8.1 without deleting the factory recovery partition

    of course you will have to download any MFG drivers that are needed after the clean install.

    Now if you so choose (after win 8.1 install) we can then create factory recovery media using the windows 8 recovery partition and win 8 files..
      My System SpecsSystem Spec

  3. #413


    Posts : 6
    Win 8.1


    To quote Dr Alfred Lanning in the movie I Robot: "*That*, Detective, is the right question."

    do you have access to another windows 8 PC from which you can create recovery media? Yes

    was your system booted UEFI or legacy?? UEFI

    what version of windows 8 and what arch? Not sure about the "arch" part of the question.

    what size is the install.wim in the recovery partition?? 20Gb

    do you really want to reinstall windows 8 with all the factory bloatware and then upgrade to windows 8.1 via the store? Notebook belongs to a friend, so not really up to me. Personally I wouldn't, but she does not want to pay for a license when one already came with her notebook. I can understand it.
      My System SpecsSystem Spec

  4. #414


    Posts : 2,635
    Windows 3.1 > Windows 10


    windows 8.1 setup media now reads windows 8 and windows 8.1 product keys - no longer a need to install windows 8 then upgrade.. just install windows 8.1

    arch = x86 or x64

    although UEFI = x64

    All you really need to do for now is copy that factory recovery partition - Install.wim - to a NTFS formatted anything

    Or just clean install windows 8.1 above that recovery partition as stated above.. I just would like to safe guard that wim
      My System SpecsSystem Spec

  5. #415


    Posts : 6
    Win 8.1


    Ooooh... arch as in short for architecture.... How thick could I get.

    So, when it asks for the installation media I insert the NTFS formatted something and it will read it? That's quite clever. I will try it and let you know.

    Thanks for the suggestion.
      My System SpecsSystem Spec

  6. #416


    Posts : 2,635
    Windows 3.1 > Windows 10


    you know I never thought of what you just said...

    the missing media files it is looking for ( when asked to insert media) is the install.wim in the sources folder..

    so yes quite possible that you create a "sources" folder and place the factory install.wim inside that folder..
      My System SpecsSystem Spec

  7. #417


    Posts : 6
    Win 8.1


    Now here's a fun fact. I created a Windows 8.1 copy from the Create Media page at the Microsoft site and installed it on the now-empty C: drive/partition on the notebook using a generic key (it won't recognize the BIOS-embeded OEM key). So far so good. Then, out of curiosity, I opened an elevated prompt window and used REAgentC command with the /info parameter. Here's what I got...

    Click image for larger version

    No wonder it keeps asking me for the installation media, right? I don't suppose it shows it like that because the OS running is a stock version, otherwise it also should have not identified the WinRE partition 2.
    Last edited by fsuwolf; 27 Feb 2015 at 11:01.
      My System SpecsSystem Spec

  8. #418


    Posts : 6
    Win 8.1


    Btw, notebook language is Portuguese. But I am pretty sure you're more than familiar with this screen to read it no matter what the language is.
    Last edited by fsuwolf; 27 Feb 2015 at 11:02.
      My System SpecsSystem Spec

  9. #419


    First, let me extend a hearty thanks for all of you within this forum for your kind assistance for this problem. This issue (and this thread) has endured for a year or so now and still there are those of you taking valuable time out of your daily lives to extend support to others in the desire to help. I, for one, appreciate that.

    My efforts in correcting this have involved a little over a week of effort thus far. Four days of that I have spent here. For me, having an ASUS V500C, the problem began with a corrupted explorer.exe after having removed a virus. Explorer would start crashing, then refreshing over and over in regular boot once I signed into my local account. This happened with a frequency that prevented even the slightest possibility of doing anything at all once logged in. Fortunately, I could still get into Safe Mode. But the Recovery issue continued to evade me even after trying everything in this thread. Aside from the recovery partition issue, the situation was further exacerbated by not having the ability to boot to anything other than the hard drive.

    The BIOS on this machine is unlike any other I have seen in that it wants a path to be entered for each additional boot device one desires to use. The syntax for this path is anyone's guess as far as I could tell. Usually, it's a simple matter to choose the device or at least the type of device from a list and you're done with it. Everything I found on the ASUS support site indicated the same method of setting the BIOS to boot from USB. So, even after using the tools here so generously provided by SIW2, I still could not resolve the issue as I couldn't boot to any other device. So I gave it my best shot to gain a greater understanding of the process and do it manually. Nothing worked. Changing the settings with diskpart and reagentc failed to produce the desired results. Backtracker didn't work. Being in safe mode (I presume to be the reason) downloading the iso from Microsoft didn't work. Believe me when I tell you that were this machine my own, it would have hit the wall at several points in this journey. I am no stranger to these things.

    Finally, I resigned myself to the fact that I was going to have to call ASUS support. I was not looking forward to this because this machine is out of warranty and being a third party in such situations is usually a lesson in futility. One last time I decided I would see if there was anything on their support site to help with the issue. After all, we are all well aware of the ongoing problem. That is when I found something that finally worked and was very painless to use. Below, are the steps for those who, like myself, are at their wits end with this problem. I hope it helps some here. Again though, thanks to all of you for help.

    1.) Go to ASUSTeK Computer Inc. -Support-

    2.) In the search field within the site type in ASUS Recovery

    3.) The next page will state there are no files for this search so this step is critical. Click the Drivers and Downloads button on this page.

    4.) At this point you will be taken to a page allowing you to download a small utility that can be run from within safe mode that will force the system to shut down and reboot into recovery.

    There will be warnings regarding its usage perhaps failing to work in the event any of the partitions have been modified. I will state mine had been modified only with the reagentc command other than those made by the upgrade to 8.1. But this worked for me. Hope it helps others with this issue. Whew! Was like learning to do synchronized swimming to get there though!
      My System SpecsSystem Spec

  10. #420


    Posts : 2,635
    Windows 3.1 > Windows 10
      My System SpecsSystem Spec

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Unable to use built-in ASUS recovery partition

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