Windows 8 and 8.1 Forums


Unable to use built-in ASUS recovery partition

  1. #11


    Posts : 35
    Windows 8.1


    I've thought about that, but since they are $50 and I have a perfectly good recovery image sitting right there I really think it would be a waste of money. But, I suppose if I can't get the partition to work I'll have to.

      My System SpecsSystem Spec

  2. #12


    Posts : 879
    Windows 10


    Note: If you have an ASUS computer, then you should use the Asus Backtracker utility.

    Note: How to fix the error message: "Could not find the recovery environment", if the ID for the recovery partition type is incorrectly set to OEM or Primary. -> link

    > OPTION ONE <

    If you have an OEM PC that came with Windows 8 preinstalled and you updated to Windows 8.1, then when you refresh or reset Windows, it will reinstall Windows 8 from hard drive recovery partition (recovery image location) or from the recovery USB flash drive. Afterwards, you will need to update to Windows 8.1 via the Store again.

    Note: Sometimes it happens that after doing the upgrade to Windows 8.1, refresh and reset does not work anymore. Note: But all should be okay if you receive the following screen (see screenshot below) when you select: PC settings > Update and recovery > Recovery > click on the Get started button under the Refresh your PC without affecting your files section.

    Note the following text: Go to the Windows Store to reinstall Windows 8.1 and your apps.

    Click image for larger version

    > OPTION TWO <

    If you don't have an OEM PC that came with Windows 8 preinstalled and you updated Windows 8 to Windows 8.1, then when you refresh or reset Windows, it will reinstall Windows 8.1, but only if you have Windows 8.1 USB/DVD installation media.

    Note: You must insert Windows 8.1 USB/DVD installation media. See this link: How to download Windows 8.1 installation media.

    If you don't insert any installation media or if you insert Windows 8 USB/DVD installation media, then you receive the following error message: "Insert Media. Some files are missing. Your Windows installation or recovery media will provide these files." (see screenshot below).

    Click image for larger version

    reagentc /info

    Here is info about reagentc /info and the new 350 MB or 450 MB recovery partition, if you have an OEM PC that came with Windows 8 preinstalled and updated to Windows 8.1.

    Windows 8 (before Windows 8.1 update)

    Partition 1 - Recovery - 1000 MB - Windows RE location
    Partition 2 - System - 260 MB
    Partition 3 - OEM - 1000 MB - OEM partition does not exist in all OEM computers.
    Partition 4 - Reserved - 128 MB - Note: This partition not visible within Disk Management.
    Partition 5 - Primary - 908 GB
    Partition 6 - Recovery - 20 GB - Recovery image location

    reagentc /info
    Windows Recovery Environment (Windows RE) and system reset configuration Information:
    Windows RE status: Enabled
    Windows RE location: GLOBALROOT\device\harddisk0\partition1\Recovery\WindowsRE
    Recovery image location: GLOBALROOT\device\harddisk0\partition6\OKRbackup\factory

    Click image for larger version

    Click image for larger version

    Click image for larger version

    Windows 8.1 (after Windows 8.1 update from the Windows Store)

    Partition 1 - Recovery - 1000 MB
    Partition 2 - System - 260 MB
    Partition 3 - OEM - 1000 MB - OEM partition does not exist in all OEM computers.
    Partition 4 - Reserved - 128 MB - Note: This partition not visible within Disk Management.
    Partition 5 - Primary - 908 GB
    Partition 6 - Recovery - 350 MB or 450 MB - Windows RE location Note: This is a new partition.
    Partition 7 - Recovery - 20 GB - Recovery image location

    reagentc /info
    Windows Recovery Environment (Windows RE) and system reset configuration Information:
    Windows RE status: Enabled
    Windows RE location: GLOBALROOT\device\harddisk0\partition6\Recovery\WindowsRE
    Recovery image location: GLOBALROOT\device\harddisk0\partition7\OKRbackup\factory

    Click image for larger version

    Click image for larger version

    Click image for larger version

    Note: If you have an OEM PC that came with Windows 8/8.1 preinstalled, you may not use the third-party partition software (for example, EaseUS Partition Master), because modifying the hard drive partition structure usually break the factory restore feature. But if you use Windows Disk Management to shrink the C: partition (see screenshots below), then refresh and reset should work, even if you have the 350 MB or 450 MB recovery partition after the C: partition.

    EDIT: This program does not break the factory restore feature: http://www.disk-partition.com/free-p...n-manager.html

    Click image for larger version

    Click image for larger version

    Click image for larger version

    Click image for larger version

    Click image for larger version

    Note that reset does not remove your personal files, if you move your personal files off the C: partition to another partition. When the "Your PC has more than one drive. Do you want to remove all files from all drives?" screen appears, select the option "Only the drive where Windows is installed" (see screenshots below).

    Click image for larger version

    Click image for larger version

    Click image for larger version

    Click image for larger version

    Note: Before upgrade to Windows 8.1 from the Windows Store, you do not need to install all Windows 8 updates from Windows Update. You only need to install KB2871389 update, then youll be able to install the Windows 8.1 update via the Windows Store. Download and install KB2871389 update from link or from Windows Update.

    KB2871389 (direct download link)
    - All supported x86-based versions of Windows 8: http://download.microsoft.com/downlo...871389-x86.msu
    - All supported x64-based versions of Windows 8: http://download.microsoft.com/downlo...871389-x64.msu

    But if you've opened the Windows Store and you don't see the Windows 8.1 update, then you will need to also install KB2917499 update.

    Other instructions.

    - Installing using UEFI boot mode or Legacy BIOS boot mode. -> link
    - How to download and clean install Windows 8.1 if you have an OEM computer with UEFI firmware (BIOS) embedded Windows 8/8.1 product key. -> link
    Last edited by genet; 22 Aug 2015 at 12:30.
      My System SpecsSystem Spec

  3. #13


    Posts : 35
    Windows 8.1


    Thank you for your answer

    I've already tried refreshing as well, and this produces the same error message as the one in my first post.
    However I'll look into the information you provided, and I'll report here if I find anything to fix my problem.
      My System SpecsSystem Spec

  4. #14


    Posts : 1,121
    Windows 8.1 x64


    Could you open and administrative command prompt and type the following command. Attach the results if your next post.

    reagentc /info

    If it still errors, you may need to add a drive letter to the Restore partition using Diskpart and then use that as a path to the image.

    There is a possibility the merging of the two partitions may have changed the partition designation for the Restore partition.
      My System SpecsSystem Spec

  5. #15


    Posts : 35
    Windows 8.1


    The command still failed, with the following output:
    Click image for larger version

    Also, I've already tried to assign a drive letter, however on the Recovery partition, the partition manager won't let me do anything. As you can see, the right click menu for that partition is completely blank:
    Click image for larger version

    Also what would be the command for diskpart to assign a drive letter? I've used it before but I'm afraid I'll mess up my MBR again (as I did that as well last time). Thanks in advance!
      My System SpecsSystem Spec

  6. #16


    Posts : 5,357
    7/8/ubuntu/Linux Deepin


    You will need to change the partition ID . 0x07 ntfs is likely the right one to go for.

    Have a look at it with the (unregisterd) PGURU PRO. It doesn't have quite as many features as the registered version , but is very useful.

    Data recovery, partition management and disk utilities - Eassos PartitionGuru


    If you can find the original 8.0 winre.wim you may be able to register it as the reimage and the install.wim on your recov partition as the osimage.

    See if you get any luck with reagentc /DISABLE.

    ( I wouldn't worry too much about the MBR, that disk is gpt partitioned.)
      My System SpecsSystem Spec

  7. #17


    Sydney, Nova Scotia, Canada
    Posts : 6,487
    Windows 10 Education 64 Bit


    Quote Originally Posted by SIW2 View Post
    You will need to change the partition ID . 0x07 ntfs is likely the right one to go for.

    Have a look at it with the (unregisterd) PGURU PRO. It doesn't have quite as many features as the registered version , but is very useful.

    If you can find the original 8.0 winre.wim you may be able to register that as the reimage and the install.wim on your recov partition as the osimage

    See if you get any luck with reagentc /DISABLE. .
    I was hoping you would show up. I was just about to PM you with a link to this thread and a could you please have a look.
      My System SpecsSystem Spec

  8. #18


    Posts : 5,357
    7/8/ubuntu/Linux Deepin


    LOL. Right on cue.
      My System SpecsSystem Spec

  9. #19


    Posts : 35
    Windows 8.1


    Quote Originally Posted by SIW2 View Post
    You will need to change the partition ID . 0x07 ntfs is likely the right one to go for.

    Have a look at it with the (unregisterd) PGURU PRO. It doesn't have quite as many features as the registered version , but is very useful.

    Data recovery, partition management and disk utilities - Eassos PartitionGuru


    If you can find the original 8.0 winre.wim you may be able to register it as the reimage and the install.wim on your recov partition as the osimage.

    See if you get any luck with reagentc /DISABLE.

    ( I wouldn't worry too much about the MBR, that disk is gpt partitioned.)
    I found this page, which has an ISO file of Windows 8.1 (legit) which should allow you to try it out but which should also contain the winre.wim file in \Windows\system32\Recovery: Download Windows 8.1 Enterprise x86 and x64 iso file - Windows Blue full

    So if I download that, where should I go from there? Also reagentc /DISABLE outputs this:
    Click image for larger version

    If that doesn't work I'll try the program you mentioned.

    By the way, thanks for all the help, I really do appreciate it
    Last edited by Qub1; 17 Jan 2014 at 18:05.
      My System SpecsSystem Spec

  10. #20


    Posts : 5,357
    7/8/ubuntu/Linux Deepin


    The 8.1 ent trial is no use to you.

    You need 8.0. There are links to 8.0 ent trial , but it means d/l the whole thing and extracting winre from the big install.wim.

    Much easier for you to have a look with pgpro and see if there is a folder on the 300mb partition called Recovery\WindowsRE. Good chance 8.0 winre.wim will still be hiding out in there.

    Here is what it looks like :

    Click image for larger version

    ( EDIT - I just saw the 350mb partition in your screenie. That is where 8.1 winre.wim should be. )

    You may be able fix reagent by replacing the .xml files with templates. Check where everything is first.
      My System SpecsSystem Spec

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Unable to use built-in ASUS recovery partition
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