Windows 8 and 8.1 Forums


Windows 8.1 upgrade results in blank black screen

  1. #1


    Posts : 153
    Windows 8, Kali

    Windows 8.1 upgrade results in blank black screen


    Hey guys, I just reset my laptop and am upgrading to 8.1. This is the third time I have tried upgrading and every time it results in a blank black screen. I believe it has to do with video drivers. By a blank black screen I mean totally blank. There is no backlight and there is no cursor. I had this problem when it upgraded the intel graphics driver to the .3345 version so I went into safe mode and rolled it back. After the reset I uninstalled all intel graphics driver and used the microsoft driver. When I update to 8.1 I get the black screen even with this video driver. I will keep trying using the stable intel driver to see what happens.

    Any help on this would be great.

      My System SpecsSystem Spec

  2. #2


    Posts : 153
    Windows 8, Kali


    I get error codes 0xC1900101-0x40019 and 0xC1900101-0x3000D
      My System SpecsSystem Spec

  3. #3


    Posts : 153
    Windows 8, Kali


    Just tried again with error code 0xC1900101-0x40019. Does anybody know if this is graphics driver related. I fee as if it is. I'm trying to install it while it is disconnected from the internet so it won't contact the servers for the latest drivers.
      My System SpecsSystem Spec

  4. #4


    Posts : 1,121
    Windows 8.1 x64


    I would probably try to disable whatever I could in the bios. For instance, Bluetooth devices have caused problems in the past, but disable everything you can.

    Since the system appears to have a touchscreen, is there anything you can do to disable it in the bios or Device Manager?

    You might even set the system with an external monitor/TV...
      My System SpecsSystem Spec

  5. #5


    USA, Idaho
    Posts : 1,062
    Win 8, (VM win7, XP, Vista)


    Quote Originally Posted by Surgikill View Post
    Just tried again with error code 0xC1900101-0x40019. Does anybody know if this is graphics driver related. I fee as if it is. I'm trying to install it while it is disconnected from the internet so it won't contact the servers for the latest drivers.
    Here is a web site where you might get an answer. If not then just copy and paste into Google the error message to see if the many different sites they list can help you. . .Good Luck
      My System SpecsSystem Spec

  6. #6


    Posts : 153
    Windows 8, Kali


    Figured out the problem. I disconnected the entire system from the internet. I am assuming that when it upgraded it downloaded drivers from windows update. I know that the latest intel driver won't work on my system, so it was unable to download that driver and all was well.
      My System SpecsSystem Spec

  7. #7


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Quote Originally Posted by Surgikill View Post
    Just tried again with error code 0xC1900101-0x40019. Does anybody know if this is graphics driver related. I fee as if it is. I'm trying to install it while it is disconnected from the internet so it won't contact the servers for the latest drivers.
    Windows 8.1 upgrade reboots to black screen of 'nothingness'. - OUC1TOO - Site Home - TechNet Blogs

    Error 0xC1900101 ? 0x40017 when installing Windows 8.1 - Microsoft Community


    Quote Originally Posted by Microsoft Forum Moderator
    Error 0xC1900101 – 0x40017 when installing Windows 8.1


    Hello,

    We understand that many customers are receiving error 0xC1900101 – 0x40017 when installing Windows 8.1. This error is typically caused by an incompatible driver.



    If you are receiving this error:
    1.
    First, please double-check the error code. There are many variations of error 0xC1900101, each with a different location code -- the error extension, located after the dash. The information in this thread is intended only for location code 0x40017. If you are receiving a different location code, these steps are unlikely to resolve your issue.

    2.
    Check that you’ve already updated all of your drivers. In particular, if you have an NVIDIA GeForce graphics card, make sure you’ve installed the latest Drivers - Download NVIDIA Drivers


    3.
    Check that you do not have any Frequently Asked Questions - What devices are supported by the SteelSeries Engine? that support the SteelSeries Engine installed on your PC. The SteelSeries Engine software is currently not supported on Windows 8.1. Please uninstall the software before attempting to update to Windows 8.1
    Error 0xC1900101 - 0x30018, Couldn't update to Windows 8.1 Preview - Microsoft Community

    Can't Complete Windows 8.1 Install

    New Windows 8.1 requirements strand some users on 8


    Microsoft confirms some older AMD processors do not support Windows 8.1 - Neowin
      My System SpecsSystem Spec

Windows 8.1 upgrade results in blank black screen
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