Windows 8 and 8.1 Forums

Problem with recovery partition

  1. #1

    Posts : 8
    Win 8

    Problem with recovery partition

    Hi All,
    I just bought an open box asus N550JV but it seems to have some problem with recovery partition. I'm trying to figure it out before sending it back since I got a good deal on it.
    I can't get into the recovery by pressing F9. I can get to bios by pressing F2.
    I try to use the recovery option in windows 8 under pc setting/general/remove everything and install windows but get the error that some of the files are missing and insert media.
    The recovery partitions are there. not sure why F9 doesn't work.
    Here are some snapshots of the partitions and settings.
    Anybody has a clue what might be wrong. It is a UEFI system and I confirmed there are files and folders in the recovery partitions. I'm also not sure why there are 2 recovery partition.
    Attached Thumbnails Attached Thumbnails 1.JPG   2.JPG   3.JPG   4.JPG  

      My System SpecsSystem Spec

  2. #2

    Posts : 1,121
    Windows 8.1 x64

    Everything seems to look the way it should. Maybe you just need to re-register the Recovery image. Try running the following command in an administrative command prompt and attach the results.

    reagentc /info

    The two recovery partitions are for the Recovery Tools (small one) and the larger one holds the recovery/reset factory image.
      My System SpecsSystem Spec

  3. #3

    Posts : 8
    Win 8

    Here is the result
    Attached Thumbnails Attached Thumbnails 5.JPG  
      My System SpecsSystem Spec

  4. #4

    Posts : 8
    Win 8

    I thought I post this 2 screen shot of the contents of the 2 recovery partition aswell.
    I'm not sure if the problem is because the recovery image location is missing the address to the file or not.
    Anyway here are they.
    Attached Thumbnails Attached Thumbnails 6.JPG   7.JPG  
      My System SpecsSystem Spec

  5. #5

    Posts : 1,121
    Windows 8.1 x64

    There should be an install.wim file in the large Recovery partition which would be the reset image. You do show a asus.swm file, which I am used to seeing as one of several sections of a divided .wim file. So I am not certain that file is meant to be used as a Reset, or just the add-on stuff that comes with a OEM system.

    If you want to try to register it, we can to see what happens, but maybe someone else will know for sure if that is the file you need. It is about the correct size.

    There may be a tutorial for this on the site, but I don't know which one it would be, but you need to put a drive letter on the large recovery partition and set it as the OS image using reagentc.exe

    So open an Administrative command prompt. Since you seem to be familiar with Diskpart, I will just give you some specific commands.

    After using diskpart to select the drive and the partition (20 G) you need to use this command to assign it a letter

    assign letter="R"

    Then exit diskpart and run the reagentc command. Make sure and add spaces between sections.

    reagentc /setosimage /path r:\ /index 1

    I seem to remember the image needs to be in a folder, but I might be thinking of something else. But if it doesn't work, that might be why. You can follow the process on the bottom of this post, but my path to the install.wim file or asus.swm in your case, is different. When you reboot, the drive letter should be removed from the Recovery partition, or you can use the remove letter="R" command in diskpart.

    Do you have external media with the recovery options for that system? If you do not, you might contact the place where you bought it or ASUS and see what they can offer.


    Microsoft DiskPart version 6.3.9600

    Copyright (C) 1999-2013 Microsoft Corporation.
    On computer: W8_1

    DISKPART> lis dis

    Disk ### Status Size Free Dyn Gpt
    -------- ------------- ------- ------- --- ---
    Disk 0 Online 223 GB 1024 KB *
    Disk 1 Online 238 GB 1024 KB *
    Disk 2 Online 1863 GB 1024 KB *

    DISKPART> sel dis 1

    Disk 1 is now the selected disk.

    DISKPART> lis par

    Partition ### Type Size Offset
    ------------- ---------------- ------- -------
    Partition 1 Recovery 300 MB 1024 KB
    Partition 2 System 100 MB 301 MB
    Partition 3 Reserved 128 MB 401 MB
    Partition 4 Primary 154 GB 529 MB
    Partition 5 Primary 67 GB 155 GB
    Partition 6 Recovery 15 GB 223 GB

    DISKPART> sel par 6

    Partition 6 is now the selected partition.

    DISKPART> assign letter="R"

    DiskPart successfully assigned the drive letter or mount point.

    DISKPART> exit

    Leaving DiskPart...

    C:\Windows\system32>reagentc /setosimage /path r:\RecoveryImage /index 1
    Directory set to: \\?\GLOBALROOT\device\harddisk1\partition6\RecoveryImage

    REAGENTC.EXE: Operation Successful.

    C:\Windows\system32>reagentc /info
    Windows Recovery Environment (Windows RE) and system reset configuration

    Windows RE status: Enabled
    Windows RE location: \\?\GLOBALROOT\device\harddisk1\partition1\Recovery\WindowsRE
    Boot Configuration Data (BCD) identifier: 93c4a0a4-40ee-11e3-845a-e199de5c7dd6
    Recovery image location: \\?\GLOBALROOT\device\harddisk1\partition6\RecoveryImage
    Recovery image index: 1
    Custom image location:
    Custom image index: 0

    REAGENTC.EXE: Operation Successful.
      My System SpecsSystem Spec

  6. #6

    Posts : 8
    Win 8

    reagentc is telling me the image file can not be in the root directory.
    what would be the set id to unhide the partition in diskpart so I can move the swm file to a directory and see if it works?

    I hope I'm not missing an image file
      My System SpecsSystem Spec

  7. #7

    Posts : 1,121
    Windows 8.1 x64

    We need to be careful here. If Asus set the image up to restore to factory specs, it might be the ASUS tools which will do that. You should have a key combination to start that process.

    If you were to change the location of the file, that process may no longer work. I will see if I can find anything on that system, but some more research and checking with ASUS or a user forum for them, might be advisable.
      My System SpecsSystem Spec

  8. #8

    Posts : 8
    Win 8

    Well all they have on their manuals are f9 which doesn't work. They have a recovery disk creator software which doesn't work on win 8. I'll try to see if I can ask their support.
    I don't think moving a file can cause harm. if it doesn't work it can be put back to where it was. i may be wrong though. these booting process get more complicated everyday specially with this uefi thing.
      My System SpecsSystem Spec

  9. #9

    Posts : 1,121
    Windows 8.1 x64

    I just looked at the owner's manual for that system, and it uses the F9 key during boot. Be aware it may be hard to use since the system may boot very quickly.

    But it refers to using the Advanced Options and System Image Recovery. To me, this would mean an Image I had created using the utility in Windows 8. But I suppose there is a chance the image you currently have might be useable. You could check that by starting the recovery process and see if it gives you that option, but do not complete it, just see if it finds an image.

    You could also try copying the .swm file into a folder such as I show and trying reagentc again. But the warning might be if this is not the correct file, if may end up causing you problems.
      My System SpecsSystem Spec

  10. #10

    Posts : 8
    Win 8

    the system image recovery is for the image user create i guess and the other options like reset pc doesn't work because it said the image can not be found which makes sense if reagentc doesn't have a osimage specified.
    I'll try to use the id of my data drive and use that to make the recovery visible and then copy the file to a directory and put the id back and see what would happen.
      My System SpecsSystem Spec

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