Windows 8 and 8.1 Forums


Cannot install printer from disk

  1. #1


    Posts : 62
    Windows 8

    Cannot install printer from disk


    Hi all,, could I have help here please?
    I have a hp laptop and a hp 5510 photo smart printer and when I put the disk in to install it I get the following
    message.

    The computer does not meet the following system requirements
    The operating system of this computer is not supported.
    This software can only be installed on the computers running the following windows operating systems.
    1) Windows xp with service pack 2
    2)windows vista
    3) Windows 7
    Upgrade the operating system of this computer or install this software on another computer system.

    Now before I reinstalled windows 8, I did install this disk before. and it does the same with the usb in or out,
    Yet it will print with the usb in but I cannot get it to print with the wireless function with the usb out,
    Any help please.
    Len

      My System SpecsSystem Spec

  2. #2


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1
      My System SpecsSystem Spec

  3. #3


    Posts : 62
    Windows 8


    To be honest Theo I am wary of doing that as I have just got rid of 8.1 by losing everything and reinstalling
    8 and I cannot understand if it worked before with 8, why wont it now.
    Thanks
    Len
      My System SpecsSystem Spec

  4. #4


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Try updating to the Windows 8 drivers, in same above.
      My System SpecsSystem Spec

  5. #5


    Posts : 62
    Windows 8


    Thanks Theo,,,,A pint of your favourite beer coming right up.
    Len
      My System SpecsSystem Spec

  6. #6


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    You are welcome.
      My System SpecsSystem Spec

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