Windows 8 and 8.1 Forums

Lost windows 8.1

  1. #1


    Posts : 19
    windows 8

    Lost windows 8.1


    I am running licensed version of windows 8 pro on my desktop and have been trying to find the
    windows 8.1 upgrade link in the windows 8 store without success. My research
    indicates this may be because the required update (KB 2871839) has not been
    installed even though I have installed all available updates. (I used the
    update search function to confirm that it was not installed) I have also tried
    to install that update it manually form
    Windows 8.1 update not showing - Super User however
    I get an error message saying that update is not applicable to this system.

    Could some please help me understand why the link to windows 8.1 is not appearing in my store.
    Thank you
    Jeff

      My System SpecsSystem Spec

  2. #2


    Manchester
    Posts : 47
    Windows 8.1 64 Bit


    Try running windows update again?
      My System SpecsSystem Spec

  3. #3


    Posts : 19
    windows 8


    I get the following error when I run windows update Update for Windows 8 for x64-based Systems (KB2822241)



    Installation date: ‎10/‎26/‎2013 7:21 AM



    Installation status: Failed



    Error details: Code 800703F1



    Update type: Important



    Install this update to resolve issues in Windows. For a complete listing of the
    issues that are included in this update, see the associated Microsoft Knowledge
    Base article for more information. After you install this item, you may have to
    restart your computer.



    More information:

    Windows 8 and Windows Server 2012 update rollup: April 2013



    Help and Support:

    Microsoft Support
      My System SpecsSystem Spec

  4. #4


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    1. Do you have any anti virus software installed in your HP desktop ? if so, you might want to uninstall it completely using their special uninstaller software downloaded from their website.
    2. Delete everything under: C:\Windows\SoftwareDistribution\Download
    3. From the elevated command prompt, run:
      dism /online /cleanup-image /restorehealth
    4. From the elevated command prompt, run:
      sfc /scannow
    5. Run Windows update again.


    Good luck !!!
      My System SpecsSystem Spec

  5. #5


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1
      My System SpecsSystem Spec

  6. #6


    Posts : 19
    windows 8


    Topguncp

    I tried doing what you told me and it disabled windows update. I presently using
    windows 8 the image restore to restore my system. However I have three system
    running window 8 and have been able to update only one, my laptop to windows
    8.1 because
    the upgrade link is not appearing in windows store in my other two
    systems. I am only getting a windows updating error on one (my desktop) and
    not on my other system. If you look at the error file (KB2822241) on
    my desktop you will see that it is not the one that is not the one associated
    with the windows 8.1 upgrade
    (KB 2871839). Additionally the fact that I am cannot find the upgrade link in
    the windows store on my other system which does not have any updating issues tells
    me there may be problem with the delivery

    system. Is there another way of
    installing or obtaining the windows 8.1 upgrade files other than through the windows store
    Last edited by jeffocal; 26 Oct 2013 at 15:06. Reason: Grama
      My System SpecsSystem Spec

  7. #7


    Posts : 19
    windows 8


    Theog
    Where can I find the System Update Readiness Tool I would like to try it if it usable on windows 8 because I am still getting the same error with the file (KB2822241) on my desktop after the restoration.
      My System SpecsSystem Spec

  8. #8


    Posts : 19
    windows 8


    I was wondering if the problem we are having with accessing the download file
    in the windows store is related to the fact that my desktop and notebook
    computers are not tablets which do not have the "RT" format. As I had
    mentioned in my first post I tried to manual install the update form the
    Microsoft update center atDownload Update for Windows 8 for x64-based Systems (KB2871389) from Official Microsoft Download Center by
    selecting the "Update for Windows 8 for x64-based Systems (KB2871389)"
    however the file name indicates ("Windows8-RT-KB2871389-x64.msu") that that
    update is for a tablet computer. This is probably why may we are receiving
    the error message that this update is "not applicable" to our desktop computers.
    Could some please contact Microsoft and see if they can provide a link to the
    KB2871389 update that is compatible with computers which are not tablets.

    Thanks

    Jeff
      My System SpecsSystem Spec

  9. #9


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Update is available that prepares Windows 8 and Windows RT-based computers for the update to Windows 8.1 and Windows 8.1 RT

    Update is available that prepares Windows 8 and Windows RT-based computers for the update to Windows 8.1 and Windows 8.1 RT



    All supported x86-based versions of Windows 8 DownloadDownload the package now.


    All supported x64-based versions of Windows 8 DownloadDownload the package now.


    All supported x64-based versions of Windows Server 2012 DownloadDownload the package now.
      My System SpecsSystem Spec

  10. #10


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Update is available that enables a notification to be displayed that helps you update Windows 8 or Windows RT to Windows 8.1 or Windows RT 8.1


    Update is available that enables a notification to be displayed that helps you update Windows 8 or Windows RT to Windows 8.1 or Windows RT 8.1



    All supported x86-based versions of Windows 8 DownloadDownload the package now.


    All supported x64-based versions of Windows 8 DownloadDownload the package now.
      My System SpecsSystem Spec

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