Windows 8 and 8.1 Forums

Lost windows 8.1

  1. #11


    Posts : 19
    windows 8


    As I mentioned in my previous post I went to "Update is available that enables a notification to be displayed that helps you update Windows 8 or Windows RT to Windows 8.1 or Windows RT 8.1" and clicked on the linked "All
    supported x64-based versions of Windows" which downloaded the file
    "Windows8-RT-KB2871389-x64.msu." However as the file name indicates
    (Windows8-RT) that file is for a tablet not a desktop computer. Granted it
    may have been misnamed. However the fact that it is incompatible with both
    of my desktop systems suggests that it is not. Would someone please
    contact Microsoft and ask them to check that they have the correct update linked
    to "All supported x64-based versions of Windows" on there web site at Update is available that enables a notification to be displayed that helps you update Windows 8 or Windows RT to Windows 8.1 or Windows RT 8.1 or if it is correct provide a work around that
    will allow us to install windows 8.1 because other threads in this forum
    suggest this is not an isolate problem.

    Thank You

    Jeff.
    Last edited by jeffocal; 26 Oct 2013 at 18:02.

      My System SpecsSystem Spec

  2. #12


    Posts : 19
    windows 8


    As I mentioned in my previous post I went to "Update is available that enables a notification to be displayed that helps you update Windows 8 or Windows RT to Windows 8.1 or Windows RT 8.1" and clicked on the linked "All
    supported x64-based versions of Windows" which downloaded the file
    "Windows8-RT-KB2871389-x64.msu." However as the file name indicates
    (Windows8-RT) that file is for a tablet not a desktop computer. Granted it
    may have been misnamed. However the fact that it is incompatible with both
    of my desktop systems suggests that it is not. Would someone please
    contact Microsoft and ask them to check that they have the correct update linked
    to "All supported x64-based versions of Windows" on there web site at Update is available that enables a notification to be displayed that helps you update Windows 8 or Windows RT to Windows 8.1 or Windows RT 8.1 or if it is correct provide a work around that
    will allow us to install windows 8.1 because other threads in this forum
    suggest this is not an isolate problem.

    Thank You
    Last edited by jeffocal; 26 Oct 2013 at 18:02.
      My System SpecsSystem Spec

  3. #13


    Posts : 27
    Win 8 Pro (WMC) originally; updated to 8.1 prowmc through store


    @jeffocal

    after downloading, when you click on the msu file what happens? it is installing --updating-- or not?

    (for your information, I had the same issue a few days back; I had actually disabled all automatic updates; so I downloaded the Windows8-RT-KB2871389-x64.msu file, I found clicking on it doesnot install it automatically; I restored the file association and also did a manual run of "wusa Windows8-RT-KB2871389-x64.msu /quiet")

    For example, if the Windows8-RT-KB2871389-x64.msu file is in the c:\test folder, type the following command at a command prompt to install the update package:wusa.exe c:\test\Windows8-RT-KB2871389-x64.msu /quiet

    after installing you have to reboot
    regards
    neelakantan
      My System SpecsSystem Spec

  4. #14


    Posts : 19
    windows 8


    I followed your instructions and a dialog box open which indicated that Windows8-RT-KB2871389-x64.msu was being installed without any errors appearing. However after rebooting the windows 8.1 update still does not show in the windows store. I check to see if the the update KB2871389 was installed by searching my installed update and it was not listed.

    I am pretty sure that the problem is related to the fact that the update file is for tablet devices and may not be compatible with many desktop or laptop configurations. My reason for thinking this because a number of my friends with non tablet devices are having similar problems.

    IS THERE ANY OTHER WAY OF OBTIANING THIS UPDATE and if not why not because the frustration and lack of response to what should be a simple update process is making me reconsider my loyalty to Microsoft.



    Jeff
    Last edited by jeffocal; 27 Oct 2013 at 08:16.
      My System SpecsSystem Spec

  5. #15


    Posts : 27
    Win 8 Pro (WMC) originally; updated to 8.1 prowmc through store


    @jeffocalI am no Microsoft fan or loyalist; though I am a regular user of Microsoft (and sometime Linux);now coming to your issue, when you checked the installed updates, I believe you checked the "installed updates" option on left lower corner in the updates (control panel > system and security > windows update) or control panel > programs >programs and features > installed updates. This will list all the successfully installed updates.if you don't find kb2871389 in this list, then, please check the history; ie control panel >system and security> windows update >view update historythis will list all the updates attempted through the windows update service, here you should be able to see the KB2871389 listed and "failed /succeeded (sic)" (for your info KB2871389 is not listed in my update history, as I used Portable update (http://www.portableupdate.com/public/PortUp.zip ); in case your history also doesnot show the update, use one of the two options:1) reattempt wusa.exe c:\test\Windows8-RT-KB2871389-x64.msu /log:c:\wusalog.log(this will try to install the update and may provide some pop-up as the quiet option is removed; also a log file shall be created to show the status of attempt for the update)2)as I wrote above, I use portable update http://www.portableupdate.com/public/PortUp.zip ; you can also download this and copy the extracted contents to a user folder (I use c:\portup ); on opening the executive it will download certain files in the toolbox folder and after it will show ready option; select the search tab and click on start; it will search for the updates released so far and compare with the updates installed and list the installed and uninstalled updates; you can see the history of attempts to install including stand alone wusa.exenow go to the download tab, select the kb2871389 and click on start; it will downlad the windows-rt-kb2871389-x64.cab file in the cache; and then select the file in the install tab and again click the start; it will install it;thanks for your patienceregardsneelakantan
    Last edited by neelakantanr; 27 Oct 2013 at 10:33. Reason: typing error
      My System SpecsSystem Spec

  6. #16


    Posts : 19
    windows 8


    Thank you

    The I cannot find the update kb2871389 in either the installed or listed as failed in the update or history folders and I have no idea why. However
    I'm a bit hesitant downloading any additional software to solve this issue because past experience tells me that usually create more problems than it solves.
    Last edited by jeffocal; 27 Oct 2013 at 12:21.
      My System SpecsSystem Spec

  7. #17


    Posts : 27
    Win 8 Pro (WMC) originally; updated to 8.1 prowmc through store


    ok;

    did you try the web install from Microsoft? Upgrade Windows with only a product key - Microsoft Windows Help
    it is discussed more fully in the How to download the Windows 8.1 ISO

    best of luck
    neelakantan
      My System SpecsSystem Spec

  8. #18


    Posts : 19
    windows 8


    No because then I will have to reinstall most of my apps. There must be a better solution out there we just have to find it.

    One possible solution might be if we could download a copy of the just windows 8.1 upgrade software burn it to a dvd and use that to upgrade.

    If any one know were we can get a copy of that ISO we appreciate if you could post the link.

    thank you
    Jeff
    Last edited by jeffocal; 27 Oct 2013 at 17:26.
      My System SpecsSystem Spec

  9. #19


    Posts : 27
    Win 8 Pro (WMC) originally; updated to 8.1 prowmc through store


    @jeffocal

    read the link I sent; this is about downloading the iso;
    How to download the Windows 8.1 ISO

    once you have downloaded you can use it to install

    regards
    neelakantan
      My System SpecsSystem Spec

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