Windows 8 and 8.1 Forums


Can't update to Windows 8.1

  1. #11


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Quote Originally Posted by theog View Post
    You can not use a Windows 8 key to install Windows 8.1.

    Click here: Activate retail Windows 8.1 with Windows 8 Product key.
    Above.

      My System SpecsSystem Spec

  2. #12


    Posts : 24
    Windows 8


    Hi theog--yes, I looked at your link, but am unclear as to what I am supposed to be looking at---I don't think I am having an issue with the activation..it seems to be the installation...please correct me if I'm wrong...

    Thanks,
    --Yvette
      My System SpecsSystem Spec

  3. #13


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    As far as I can make out from your posts, you use the generic key to begin the installation. It appears to complete, then informs you it has failed. That has nothing at all to do with the keys or activation.

    Some kind of incompatibility, hard to say what that could be from your description.

    There is probably a file called setuperr.log somewhere on your drive. Probably in $windows.~bt\Sources\Rollback
      My System SpecsSystem Spec

  4. #14


    Posts : 24
    Windows 8


    Yes SIW2 that is the issue and yes there is that file and this is what it contains:
    2013-10-22 22:58:11, Error SP CSetupPlatformOSSwitchCheckpoint::Rollback: Failed to read the rollback GUID from file: C:\$WINDOWS.~BT\Sources\Rollback\rollbackinfo.ini. Error: 0x00000002[gle=0x00000002]

    Curious now though--if I am able to get it installed somehow will I be able to activate it with my Windows 8 key?

    Thanks,
    ---Yvette
      My System SpecsSystem Spec

  5. #15


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    If you can get it to install, your 8.0 key should be fine to activate.

    The error log is not much help, though. Anything unusual on your machine - encryption, perhaps?

    If you post a screen shot of disk management window that might throw some light on it.
      My System SpecsSystem Spec

  6. #16


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    It could also be a migration error. See if there is a migration folder with log files.
      My System SpecsSystem Spec

  7. #17


    Posts : 24
    Windows 8


    Yeah there are a lot of unusual things--such as not being able to access the Windows Store--the pending updates pretending to install, but not--the sfc /scannow not working...error mssg: Windows Resource Protection could not start the repair service--service is set to manual..the Turn Windows features on or off displaying nothing...anyhow, here is the screen shot---Click image for larger version


    Yes, there is a Migration folder in that same dir(also other dirs)but no log files in that one...just .inf

    Thanks again..
      My System SpecsSystem Spec

  8. #18


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    As you have three Primary Partitions on the HDD with C:, the update can not make the new Windows 8.1 update partition.
    Last edited by theog; 24 Oct 2013 at 14:26.
      My System SpecsSystem Spec

  9. #19


    Posts : 24
    Windows 8


    Hi theog--did you mean can or can't make the update? If can't, how would I go about fixing that? if indeed you meant can--then how do I get it to do that?

    Thanks again...
      My System SpecsSystem Spec

  10. #20


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    Interesting arrangement. Did you clone one of those drives a while ago? Any reason the pagefile is on D?

    I would try this:

    Open an elevated (admin ) command and type:

    bcdboot c:\windows /s c:

    diskpart

    sel vol c

    act

    sel vol d

    inact

    exi

    Shutdown, unplug the 3 expansion drives and disk2.

    Then see if it works.
      My System SpecsSystem Spec

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Can't update to Windows 8.1
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