Windows 8 and 8.1 Forums


Microsoft Throws OEM Users Under the Bus With 8.1?

  1. #1

    Microsoft Throws OEM Users Under the Bus With 8.1?


    I am just stunned at how the 8.1 update from the store has screwed over OEM users by breaking the Refresh and Restore tools. How could they have let this happen? I have a hard time believing no one realized this would happen. Do you think there is any chance Microsoft will fix this major fail?

    I have a Dell Latitude Tablet. I keep getting an error saying my graphics driver has stopped responding but recovered successfully and if let the tablet go unto sleep mode it tends to stop responding again. Sometimes when I try to wake up the tablet I get a black or black and white staticky looking screen. Rebooting fixes it and all is fine until the next time it goes to sleep for more than a few minutes. I downloaded updated drivers from Dell, didn't help. Got a Windows Update saying there were updated drivers. Tried to download and it failed saying they were already installed. So I decided to use the Refresh tool and discovered it's broken now. Demands I insert media because files are missing. Found out because I upgraded through the Windows Store I can't use those tools anymore and only people with Retail Keys can fix it. This is just beyond wrong. I should not be blocked from doing a factory reset because I bought my device with Windows 8 already installed.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    I should not be blocked from doing a factory reset because I bought my device with Windows 8 already installed.
    Have you made the OEM manufacturer's Recovery Disks?



    information   Information

    We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
    & made the Startup Repair CD.
    Recovery Drive - Create with USB Flash Drive in Windows 8
    System Repair Disc - Create in Windows 8





    You can make a Microsoft Recovery USB Drive
    Recovery Drive - Create with USB Flash Drive in Windows 8
    warning   Warning
    Deleting the Recovery Partition is NOT RECOMMENDED


    warning   Warning
    I personally DO NOT RECOMMEND using this METHOD above, as of the ERRORS you may receive below with the Microsoft Recovery USB Drive.You would be best off using the OEM manufacturer's Recovery DVD's or Recovery USB drive.




    I would recommend you making the OEM manufacturer's Recovery DVD's or USB drive.
    or
    You can order the Microsoft official OEM Recovery disks from the OEM manufacturer's website.
    Manuals | Dell US

    RouteTo
    Customer Support | Dell US




    The Windows Recovery USB drive & Recovery Partition can be very problematic, I recommend you also make a Windows System Image.

    System Image - Create in Windows 8

    Recovery Drive - Create with USB Flash Drive in Windows 8

    System Repair Disc - Create in Windows 8

    System Image Recovery - Restore Image on Computer in Windows 8

    or
    look for a 3rd party ,Backup software, which fully supports Windows 8, uEFI, GPT & Secure Boot.
    Which is signed by Microsoft.
      My System SpecsSystem Spec

Microsoft Throws OEM Users Under the Bus With 8.1?
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