Can't update to win 8.1

ggoennier

New Member
Messages
24
I am currently on win8. I am trying ti update to 8.1. I went to the store and hit download. The download started and got to 50% then a message said 'installing preparing your pc'. About 15 seconds after that it starts all over downloading. This has repeatedly happened for the last 14 hours. I have restarted and shutdown my pc and when I go back to the store and hit download it says it is downloading. I tried to cancel the download without success. I then went back to download again and it tells me app has been installed. I know this probably doesn't make sense to anyone, but I need help. Any ideas on what I can do to get the update would be greatly appreciated.

P.S. Are there any other ways to do the update besides from the store?
 
Last edited:

My Computer

System One

  • OS
    windows 8
    System Manufacturer/Model
    Dell Inspiron N5030

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
Thank you for your suggestion. I tried it and nothing changed, it is still repeating the download after it reaches 50%. It's like its in a never ending loop, nothing I do will stop it. I will try again later (after 9PM CST) maybe there will be less traffic. Any other suggestions will be most appreciated.

Is there anyway that I can uninstall the store and reinstall it? Maybe that's where the problem is.
 
Last edited:

My Computer

System One

  • OS
    windows 8
    System Manufacturer/Model
    Dell Inspiron N5030
More information about my environment. Running on a Dell Inspiron Laptop. Updated from win 7 to win 8 Pro last October without any problems. Specs: 155 GB free space, 3 GB RAM, 6 GB virtual memory, 64-bit configuration. I am unable to cancel the download, cannot even pause it. The download always reaches 50% then says 'installing' then 'getting your pc ready', after about 15 seconds it immediately goes back to downloading from scratch again. This has been going on continuously since 12:00 noon on the 17th. It is now 3 PM on the 19th. Whatever I try to do it will not stop downloading. I do not get any error messages.

Is there anybody that has any idea on how I can stop the download and try to start it again. I followed all the steps to prepare for the update and am trying to do the update from the web store.

Please help.
 

My Computer

System One

  • OS
    windows 8
    System Manufacturer/Model
    Dell Inspiron N5030
Restarting the laptop will interrupt and stop the download.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
Thank you for your response. I tried restarting many times and also shutdown several times. Yes, it interrupts but then automatically starts downloading again.
 

My Computer

System One

  • OS
    windows 8
    System Manufacturer/Model
    Dell Inspiron N5030
Turn off your WiFi, then restart to see if it will stop it instead.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
I did as you suggested, turned off wifi and restarted. Went into the store and it is still downloading from the place where it had interrupted (26%).
 

My Computer

System One

  • OS
    windows 8
    System Manufacturer/Model
    Dell Inspiron N5030
If it doesn't have an internet connection, it should not be able to download and stop with an error eventually. You might also clear the Store cache as well.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
This didn't work either. The download stopped running while wifi was off. I waited 45 min and never got an error. I did a restart and of course had to turn wifi on to get into the store. Had the message at the top right telling me that an app was installing, clicked on that and sure enough the download started running again from the point where it had stopped.

At this point I'll try anything. I was looking so forward for this update to be released, and now I can't get it to install.
 

My Computer

System One

  • OS
    windows 8
    System Manufacturer/Model
    Dell Inspiron N5030
Here's a couple of things.

First you may need to change your folder options in Windows Explorer to show hidden and system files, and file extensions - you can change these back later if necessary.

Make sure the websetup program is stopped. You can open task manager and end the task if necessary.(Ctrl+Alt+Del and select task manager)

See if you have a folder called WebSetup here:

C:\Users\UserName\AppData\Local\Microsoft\WebSetup

Where UserName is your login account name.

If you have, try moving all the folders amd contents under Websetup to the recycle bin
Another folder to do with the installation is c:\ESD, which you could also move to the recycle bin and also c:\$WINDOWS.~BT which is also an installation folder. Any of these may have a corrupted file that is preventing the update

When these have gone, you can try again - type:

ms-windows-store:WindowsUpgrade

into your browser address bar.

On the Windows 8.1 update page of the Windows Store that opens, read down the right hand side and launch the Upgrade Assistant before starting the download, just in case there are any hardware or software problems you should be aware of.

Stop any third party antivirus or firewalls, and disconnect all peripherals and unnecessary usb devices except keyboard and mouse

The best of luck.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP COMPAQ Presario CQ57
    CPU
    AMD E- 300 APU with Radion HD Graphics 1.30GHz
    Motherboard
    inbuilt
    Memory
    4GB
    Graphics Card(s)
    ATI
    Sound Card
    High Definition Audio on-board
    Monitor(s) Displays
    notebook
    Screen Resolution
    1366x768
    Hard Drives
    Seagate ST9500325AS
    Google drive 15GB
    Skydrive 25GB
    BT Cloud
    PSU
    external 20v
    Case
    Laptop
    Cooling
    pretty good
    Keyboard
    inbuilt
    Mouse
    touchpad
    Internet Speed
    BT Infinity Unlimited - 80 up 20 down =70/16 really
    Browser
    Chrome Canary usually
    Antivirus
    Windows Defender and Malwarebytes
    Other Info
    no Start menu modifications
    Upgraded with no issues to 8.0 and to 8.1
there is no stop button, but only a pause and resume;

the best way is to yank out the internet connection; turn off the live update for store; remove /delete the store and websetup folder; delete the cache; also if you have gone to the stage of installing there could be c:\esd or c:\$windows.~bt or c:\$windows.~lt or c:\windows.old folders. also the original downloaded files could be in c:\windows\temp folder

you can see them if you tweak the folder options to see the hidden folders, to see the extensions and to see the operating system files/folders. If you can see them, delete them or dump them to an unused folder.

when you connect the internet again and start the live tile and select the store, you will find it takes some time to go to the store page as it has to rebuild the store folder and also the store cache; then you will again see the windows8.1 free update option

start the update and see how it goes.

regards
neelakantan
 

My Computer

System One

  • OS
    Win 8 Pro (WMC) originally; updated to 8.1 prowmc through store
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G570
Thank you both fafhrd and neelakantanr for your suggestions. But once again, no difference. Same problem. I am so frustrated.
 

My Computer

System One

  • OS
    windows 8
    System Manufacturer/Model
    Dell Inspiron N5030

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP COMPAQ Presario CQ57
    CPU
    AMD E- 300 APU with Radion HD Graphics 1.30GHz
    Motherboard
    inbuilt
    Memory
    4GB
    Graphics Card(s)
    ATI
    Sound Card
    High Definition Audio on-board
    Monitor(s) Displays
    notebook
    Screen Resolution
    1366x768
    Hard Drives
    Seagate ST9500325AS
    Google drive 15GB
    Skydrive 25GB
    BT Cloud
    PSU
    external 20v
    Case
    Laptop
    Cooling
    pretty good
    Keyboard
    inbuilt
    Mouse
    touchpad
    Internet Speed
    BT Infinity Unlimited - 80 up 20 down =70/16 really
    Browser
    Chrome Canary usually
    Antivirus
    Windows Defender and Malwarebytes
    Other Info
    no Start menu modifications
    Upgraded with no issues to 8.0 and to 8.1
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