Windows 8 and 8.1 Forums


Windows 8.1 update - Black Screen and then stuck on boot

  1. #1

    Windows 8.1 update - Black Screen and then stuck on boot


    First of all, sorry for another new thread. I didn't see a general one for installation issues or one that fits my problem.

    So, I started trying to update 8 to 8.1 from Windows Store. It went ok there, rebooted, installed and it got somewhat stuck around 83% during "applying PC settings" (don't know if it's exactly that in english, since mine is in portuguese). A few minutes later, black screen and after a few more minutes, it rebooted and went to the boot screen (Windows logo). However, it never got past that. Eventually, after many reboots, it restored to 8.0. I tried two times in a row and always the same problem.

    Is there any solution?

      My System SpecsSystem Spec

  2. #2


    Posts : 2,191
    Windows 8.1


    As a pre-check before your next attempt, make sure all Windows Updates are current and confirm there is no inherent corruption to your current 8.0 installation by following the steps in this tutorial:

    DISM - Fixing Component Store Corruption in Windows 8

    Good luck.
      My System SpecsSystem Spec

  3. #3


    Just found out the SteelSeries engine and Windows 8.1 have issues. Already uninstalled. I'll update this topic later when I try to update again (will try that DISM solution too).
      My System SpecsSystem Spec

  4. #4


    Posts : 2,191
    Windows 8.1
      My System SpecsSystem Spec

  5. #5


    Uninstalled the Steelseries Engine and it worked. Thanks!
      My System SpecsSystem Spec

  6. #6


    Posts : 2,191
    Windows 8.1


    Uninstalled the Steelseries Engine and it worked. Thanks!
    Nice work! You actually found your issue via your own initiative. I just added the additional support information for good measure.

    my2cents
      My System SpecsSystem Spec

  7. #7


    Posts : 2
    windows 8.1


    How do I boot up tablet after 8.1 update. Touch screen black. Can not access anything?
      My System SpecsSystem Spec

  8. #8


    Posts : 2
    windows 8.1


    It is fixed now. Dell told me to disconnect the battery and reconnect it. It worked.
      My System SpecsSystem Spec

Windows 8.1 update - Black Screen and then stuck on boot
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