Windows 8 and 8.1 Forums


Reinstall, reset, of something else

  1. #1


    Posts : 51
    Windows 8

    Reinstall, reset, of something else


    Windows 8 Home
    I'm having increasing problems with hints all? of them trace back to W8. Be patient while a make a short list.
    Browsers - IE 10, FF 23, Chrome, which I uninstalled - neither of them display pictures, buttons, link correctly in a number of web pages. For buttons like CONTINUE and SUBMIT, I have to run the cursor over the page to find the hidden button. This problem has existed since I bought the PC (I think).
    Outlook 2010. Started getting 'item cannot be saved' and/or 'folder was deleted/removed' errors on attempting to retrieve mail or add a calendar event.
    If I can explain this correctly, in the top right of every app are three icons? - MINIMIZE/RESTORE/CLOSE. For every iteration of windows I've owned, these icons were always in the same place. That is, if I had 8 apps open, I could put my cursor in one spot (e.g., over MINIMIZE), click 8 times, and all apps would be minimized. No longer. On some apps, the cursor is over MINIMIZE, sometimes over RESTORE due to different sizes of these icons.
    I've searched the net for weeks and these (and others) have references to reinstall Windows. I have little interest in this since, AFAIK, this is major work. Now for my question.
    I know? reinstall/reset will force me to reinstall, not only windows, but all installed apps. Also, I'll have to save/reinstall personal files. I'll stop short of saying that idea is DOA, but I have little interest in spending a majority of 4 days rebuilding my PC. Refresh seems to save most settings/files, but still requires reinstalling apps. Do I understand these options correctly? Is there a less painful way to correct the problems? Is it possible there are individual fixes for each problem? (But, for example, the Outllok problem is 'resolved' by reinstalling Outlook. Di that. Didn't help.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,191
    Windows 8.1


    Hi Alias,

    IMHO, it seems like there are just too many issues to attack individually; especially when you state that some may have always been there and you are not sure. My advice at this point is to copy all of your important data, image, and video files to an external source and use the HP factory restore discs to go back to square one and start over. Sure, I know that's a real pain but I (personally) cannot get my hands around the entire envelope of problems you are having to the point where I (personally) could recommend a common point to fix all of your issues. You could also consider a refresh option.

    Refresh Windows 8

    Good luck.
      My System SpecsSystem Spec

  3. #3


    Posts : 51
    Windows 8


    Thanks for the reply. The more I read, the more confused I get. Let's see how close I can come to reality.
    'Restore' wipes all apps and personal files off the HD, necessitating a complete reinstall.
    'Refresh' wipes out all apps but saves personal files.
    Do I have this right?
    I can't find what 'restore' does compared to the 'restore.'
      My System SpecsSystem Spec

  4. #4


    Posts : 2,191
    Windows 8.1


    Refresh Windows 8

    Reset Windows 8

    Repair Install Windows 8

    System Restore - How to Do in Windows 8

    Thanks Brink!


    I can't find what 'restore' does compared to the 'restore.
    ???
      My System SpecsSystem Spec

  5. #5


    Posts : 51
    Windows 8


    Very good, Refresh it is. One quick question . . .
    Can I create a Custom Recovery Image now and save my apps?
    OK, two questions . . .
    is there a way to schedule an automatic Custom Recovery Image?
      My System SpecsSystem Spec

  6. #6


    Posts : 2,191
    Windows 8.1


    Can I create a Custom Recovery Image now and save my apps?
    I really don't know. I'm not an app user. How about the repair install option which is supposed to keep your store apps?

    is there a way to schedule an automatic Custom Recovery Image?
    Yes, you can create a custom recovery image; however, I'm not sure how you would intend to use this customization option effectively. There are also standard backup and incremental backup options available in either Win 8 inherently and/or 3rd party backup programs like Macrium Reflect. My advice would be for you to do the refresh or repair install and then start a new thread on your custom image or custom backup requirements and be specific about you requirements when you do. Good luck.
      My System SpecsSystem Spec

  7. #7


    Posts : 51
    Windows 8


    Thanks for your patience.
    I'm apparently confused/ignorant on the details of the options. I can find not option (sans Custom recovery Image) that saves 3rd party apps (e.g., MS Office, Quicken). Only 'store' apps. Since I have literally 40-50 3rd party apps on my HD, reinstalling all isn't appealing. Of the options you present, 'refresh' seems most appealing. Specific to Custom Recovery Image, do I need a separate post to see if it is too late or not?
    As for backup, I backup all personal files daily but will create another post later about backing up apps.
    TIA
      My System SpecsSystem Spec

  8. #8


    Posts : 959
    Windows 8.1, 10


    Quote Originally Posted by my2cents View Post
    Can I create a Custom Recovery Image now and save my apps?
    I really don't know. I'm not an app user. How about the repair install option which is supposed to keep your store apps?

    is there a way to schedule an automatic Custom Recovery Image?
    Yes, you can create a custom recovery image; however, I'm not sure how you would intend to use this customization option effectively. There are also standard backup and incremental backup options available in either Win 8 inherently and/or 3rd party backup programs like Macrium Reflect. My advice would be for you to do the refresh or repair install and then start a new thread on your custom image or custom backup requirements and be specific about you requirements when you do. Good luck.
    I think Alias is referring to this option which takes an image of your PC to use with Refresh later.
    Refresh Windows 8 - Create and Use Custom Recovery Image

    It keeps all "apps" including desktop software when you use it to Refresh later.

    However I don't know the answer to the question of whether it's too late to create one from a PC that's in a broken state - my apologies.
      My System SpecsSystem Spec

  9. #9


    Posts : 2,191
    Windows 8.1


    They are not apps; per se, they are installed programs that appear in the uninstall area. That's an entirely different issue. Go back and review those tutorials with regard to saving installed programs or wait for someone else because I have to go out for a few hours. BTW, I can't see how you are going to combine a refresh and/or repair install with a custom recovery image restoral at this time. Maybe I'm totally missing your entire objective here but some price has to be paid when you take corrective action. With that said, I'm going to ask someone else step in to help you from here. Maybe they'll be better at explaining your options. Sorry I couldn't help. Good luck.
      My System SpecsSystem Spec

  10. #10


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    This problem has existed since I bought the PC (I think).
    You also may have a problem with the Recovery Partition, it would have been best to return to Retailer at the start.
      My System SpecsSystem Spec

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Reinstall, reset, of something else
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