Windows 8 and 8.1 Forums


Windows 8.1 RTM installation fails on Dell XPS 1340

  1. #1


    Posts : 33
    Win 8.1 Pro x64

    Windows 8.1 RTM installation fails on Dell XPS 1340


    Hi folks,

    I decided to install Win 8.1 RTM x64 yesterday but what I expected to be a breeze turned into a nightmare. Installation fails, I am even unable to get into Safe Mode.
    I was running Win 7 Ultimate x64 before without any issues whatsoever.

    I already described my issues here, with errors and logs:
    Windows 8.1 RTM installation fails on Dell XPS 1340

    Would anybody please help me?
    Many thanks!!

    Update: changed memory from 2x4GB to original 2x2GB but completely same issue
    Last edited by himi420; 12 Sep 2013 at 02:34.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    To clean install:
    1) Clean the HD Drive, using Step one in this tutorial:
    SSD / HDD : Optimize for Windows Reinstallation - Windows 7 Help Forums
    than
    2a) Clean install with the OEM manufacturer's Recovery Disk.

    2b) Clean Install - Windows 8

    2c) UEFI (Unified Extensible Firmware Interface) - Install Windows 8 with
      My System SpecsSystem Spec

  3. #3


    Posts : 33
    Win 8.1 Pro x64


    Hello theog,

    Thanks for the advice. I followed the steps, even changed the HDD for a different one, 120GB.
    But I am still getting the same error as described in my post above.

    UEFI is not applicable in my case.

    Connected the drive to other PC to get the new logs from this install try:
    - https://www.dropbox.com/s/p013tr5bnwp3jh8/cbs.log
    - https://www.dropbox.com/s/ewuy7zsgno4l5xt/setupact.log
    - https://www.dropbox.com/s/75le4pycsgnk3sy/SrtTrail.txt
    - https://www.dropbox.com/s/2dy0rub7xn0vtqb/bcdinfo.txt

    There are some errors described in cbs.log and setupact.log but I can't say what is the root cause.
    SrtTrail.txt does not state any cause.

    Any help with this, please? Much appreciated! Thx!
    Last edited by himi420; 13 Sep 2013 at 03:27.
      My System SpecsSystem Spec

  4. #4


    Posts : 959
    Windows 8.1, 10


    Is there a file called "setuperr.log" on the machine? It might be worth posting that file as well, if it exists.
      My System SpecsSystem Spec

  5. #5


    Posts : 33
    Win 8.1 Pro x64


    Yes, there is but file size is 0 :-(
      My System SpecsSystem Spec

  6. #6


    Posts : 959
    Windows 8.1, 10


    This is a complete guess... but when I first installed Windows 8 on my (much older) PC, I had a problem with a bad driver that Windows was retrieving during Setup. This was giving me Blue Screens of Death similar to yours, although I can't remember whether the error message in my case was the same.

    The fix in my case was to Clean Install it again and change the setting during the Setup to switch off the setting to "automatically get device drivers, apps and info for new devices". This is step 13 in this tutorial; you'll need to avoid Express Settings in step 11:
    Clean Install - Windows 8

    This may be fatal and stop it working altogether, but if you're lucky, Windows should have enough drivers to start, probably at some horrible blurry graphics resolution.

    Then I went to the manufacturer's website(s) for all the missing drivers where Device Manager showed something was wrong, and gradually added them, or used Windows Update (but when it tripped over the bad one I had to start again from a Clean Install).

    Also worth checking if Dell have a BIOS update for your computer, but you may need to go back to Windows 7 to have a working system to update it.
      My System SpecsSystem Spec

  7. #7


    Posts : 33
    Win 8.1 Pro x64


    Hello DavidY,

    Thanks a lot for your suggestions but my problem is that I will not get further than step 9 from the Clean Install - Windows 8.
    After all is done in step 9 laptop restarts.

    On the first restart I get this error: https://www.dropbox.com/s/l8ith0xljh...2020.34.11.jpg
    On any other restart I get this one: https://www.dropbox.com/s/cln6w154s7...2020.53.00.jpg

    I can't get any further No idea what could be the problem. Same with my original 500GB drive (with logical partition) or 120GB single partition drive.

    My BIOS is the latest available for this laptop, version A15.
    Last edited by himi420; 13 Sep 2013 at 05:18. Reason: added BIOS info
      My System SpecsSystem Spec

  8. #8


    Posts : 959
    Windows 8.1, 10


    It's beyond my knowledge then, I'm afraid. One last suggestion from me is to remove any extra hardware before starting the install, because it might remove the thing which is causing the driver error message.

    If you can get it going on a basic set of hardware, it will be easier to add stuff later from a running Windows system.

    Incidentally have you tried installing Windows 8 on that computer?
      My System SpecsSystem Spec

  9. #9


    Posts : 33
    Win 8.1 Pro x64


    The only different component in my laptop was memory. I have 2x4GB but originally came with 2x2GB. Tried with the original memory too but still same problem. Nothing else I think I could remove.

    Not tried Win 8 on this laptop. But I saw many tests and posts over internet showing same model (Dell Studio XPS 1340) running Win 8.
      My System SpecsSystem Spec

  10. #10


    Posts : 1,121
    Windows 8.1 x64


    I am no expert on this, but I am seeing some things I do not understand. Could you tell us exactly how you are installing? For instance, what type of media are you using to install? How are you handling the previous partitions?

    I saw a message in your log about the "BCD Store is still not present", which leads me to believe you are installing in some manner different from a normal Hard drive install. Maybe a Virtual device in involved?
      My System SpecsSystem Spec

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